Solutions Engineer

Helius; United States; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Market-leading salary

Meaningful equity

Generous vacation

Wellness budgets

Support for learning and travel

Job summary

Helius is seeking a Solutions Engineer who excels at solving technical problems and engaging directly with developers. This hybrid role involves both technical support and solutions engineering.

Key responsibilities include troubleshooting, building code samples, and enhancing documentation. Ideal candidates have 1-2 years of experience in a technical role, a passion for the Solana ecosystem, and strong communication skills. Enjoy competitive benefits in a mission-driven team.

Qualifications

• 1-2 years of experience in a technical role (support, engineering, solutions or devrel).
• Excitement for the Solana ecosystem and distributed systems.
• Comfort reading and writing code (TypeScript & Rust preferred).

Responsibilities

• Serve as the technical front door for developers using Helius APIs.
• Troubleshoot issues and work with engineering for fixes.
• Build code samples and demos to help customers integrate faster.

Skills

Technical support

Solutions engineering

Developer tooling

TypeScript

Rust

Strong communication

Job description

About the Role

We're hiring a Solutions Engineer who loves solving hard problems, talking directly to developers, and building real tools that make their lives easier. You’ll be the first line of technical support for teams building on Solana while also shipping code, demos, docs, and automation that level up the entire developer experience.

This is a hybrid role: part technical support, part solutions engineering, and part internal engineering partner. You’ll help customers unblock issues in real time, spot patterns in what they need, and turn those insights into better products.

We move quickly and bias toward ownership. If you're energized by distributed systems, developer tooling, and crypto infrastructure - you’ll thrive here.

What You’ll Do

• Serve as the technical front door for developers using Helius APIs and streaming products
• Troubleshoot issues, reproduce bugs, and work with engineering to get fixes shipped
• Build code samples, demos, and SDKs that help customers integrate faster
• Rewrite and expand documentation, tutorials, and guides based on real-world questions
• Automate support workflows using internal tooling, scripts and AI‑assisted systems
• Collaborate with engineering on feature requests, bug reports, and customer‑driven improvements
• Live in Discord and Telegram to support developers, gather feedback, and spot new patterns
• Partner with enterprise and ecosystem teams to design integrations and optimize performance
• Prototype new experimental features alongside engineers and product owners based on customer feedback

What You’ll Bring

• 1-2 years of experience in a technical role (support, engineering, solutions or devrel)
• Excitement for the Solana ecosystem, distributed systems, and internet capital markets
• Comfort reading and writing code (TypeScript & Rust preferred)
• Deep curiosity, bias for action, and ownership
• Strong written and verbal communication skills, especially when breaking down complex technical ideas
• Passion for helping developers and improving developer experience

Nice to Have

• Experience with APIs, SDK design, or open-source contributions
• Prior startup experience or work in a small, fast‑moving team

Why Helius?

• High‑impact work: Your code will power applications used by millions across the Solana ecosystem, including Coinbase, Jupiter, and Phantom
• Ownership & growth: Lead critical initiatives, influence architecture and product direction, and take on more responsibility as the company scales
• Remote‑first flexibility: Work where you’re most effective with a flexible, fully distributed team
• Competitive comp & perks: Market‑leading salary, meaningful equity, generous vacation, wellness budgets, and support for learning and travel
• Mission‑driven team: Join ambitious builders who move fast, take ownership, and are shaping the future of decentralized apps