Solutions Engineer

Windfall; San Francisco (CA); On-site; USD 150,000 - 175,000; Full time

Job summary

Windfall is seeking a Solutions Engineer to join our commercial team in California. You will collaborate with Data Science, Enterprise Sales, and executives to close new business through deep solution expertise and act as the technical arm of client relationships.

You will craft workflows, demos, and PoCs while guiding customers and internal teams toward win-win outcomes. You should thrive in a fast-paced startup environment, communicate clearly with both technical and non-technical audiences,

Qualifications

• 2+ years in an external client-facing role with strong EQ.
• Experience in Solution role or AdTech/MarTech/Data industry.
• Proficiency with Command-Line and SQL to accelerate value delivery.
• Excellent internal and external communication; proactive and ethical.

Responsibilities

• Understand business problems to identify the best technical solution.
• Design and deliver workflows, tests, and POCs for clients and use cases.
• Partner with commercial sales as the technical arm of relationship selling.
• Develop relationships with client tech teams and internal stakeholders.
• Define features and specifications for delivered solutions.
• Prepare customer-facing presentations and support post-mortems.

Skills

Client-facing

EQ

Communication

SQL

Startup mindset

Education

Bachelor's or Master's in a technical discipline

Tools

Command-Line

Analytical tools

Job description

As a Solutions Engineer on the commercial team, you will work closely with our Data Science, Enterprise Sales, and Executive team to close new business through solution expertise. For Windfall’s commercial sales motion, the role of the Solutions Engineer is multi-faceted.

You will be a strategic advisor to our internal sales team, solutions architect for our prospects, a product representative for demos, and voice of the customer in driving our GTM strategy.

You should enjoy solving problems and collaborating with others, and have a strong understanding of the AdTech/MarTech ecosystem. You need to be comfortable working with executive-level stakeholders and experienced product leaders, and can easily facilitate conversations with both technical and nontechnical audiences.

We’re on a mission to change how organizations perceive and use people data. And we hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win when our customers win; and (5) Act with integrity and trust.

Responsibilities

• Understand business problems to find the best technical solution among all possible
• Design and deliver new workflows, tests, and POCs for clients, and make recommendations for new use cases
• Partner with commercial sales as the technical arm of relationship selling
• Develop deep relationships with the client’s technical teams and respect from their commercial organizations
• Develop expertise regarding internal tools and administration
• Define features, phases, and solution requirements, providing specifications according to which the solution is defined, managed, and delivered
• Describe the structure, characteristics, behavior, and other aspects of the technology to project stakeholders
• Establish & maintain internal relationships with adjoining teams to ensure the seamless external experience
• Advise teams on customer feedback, PoV, and effectiveness of collateral
• Document customer business objectives, workflow diagrams, and success criteria
• Participate in the creation and delivery of customer-facing presentations (QBRs, Pitches, etc.)
• Conduct/participate in opportunity pre- and post-mortems, assisting with documentation
• Assist with account planning and whitespace analysis

Requirements

• Minimum of 2+ years in an external client-facing role with great EQ is essential
• Prior experience in Solution(s) Role or AdTech/MarTech/Data industry
• Scrappiness. We don't have all the answers, but you'll need to find them
• Basic computer science skills or interest in self-learning – Command-Line and SQL proficiency will jumpstart your time to value
• Great communication skills internally and externally – Prompt response and action when needed, people rarely need to follow up with you
• Startup personality: smart, ethical, friendly, cross-functional, hardworking, and proactive

Preferred Qualifications

• Bachelors and/or Masters degree in a technical discipline (Computer Science, Technology, Engineering, Math) or another quantitative field
• Ability to work in ambiguous environments with little direction
• Technical experience with analytical tools, methodologies, and design
• Willingness and desire to learn and adopt new skills - both technical and non-technical - to craft and deliver the best solutions

Additional Information

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across California. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. We also offer a comprehensive benefits package, which you can explore on our careers site

Compensation range

$150,000 - $175,000 a year

About Windfall

Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes. Powered by best-in-class machine learning and artificial intelligence, Windfall activates insights into workflows that engage the right people for each respective organization. More than 1,500 data-driven organizations use Windfall to power their business. For more information, please visit www.windfall.com.

We comply with CCAA

For more information on how we comply, review our privacy notice.

Windfall is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We may use AI tools to assist parts of the hiring process, such as reviewing applications or analyzing resumes. These tools assist our team and do not replace human judgment. Final hiring decisions are made by people.