Solutions Engineer

OpenAsset; New York (NY); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

20 days paid time off

401k

Paid parental leave

Work-from-home flexibility

Job summary

A leading marketing platform provider in New York is seeking a NYC-based Solutions Engineer to join their dynamic team. The role involves supporting clients through technical onboarding, systems integration, and automation to enhance platform utilization. Candidates should have a Bachelor’s degree in Computer Science and at least 3 years of experience in technical onboarding or solutions engineering. Your role will require API knowledge and network programming skills, along with customer-facing capabilities. The position offers work-from-home flexibility and various benefits.

Qualifications

• 3+ years in technical onboarding or solutions engineering.
• Experience in B2B SaaS is preferred.
• Technical bootcamp graduates with a portfolio will be considered.

Responsibilities

• Lead technical discovery and design solutions during pre-sales.
• Own end-to-end customer configuration across the implementation lifecycle.
• Implement and maintain Linux-based scripts and APIs.
• Manage multiple onboarding projects and integrations concurrently.

Skills

API knowledge

Network programming

Linux environments

Adobe InDesign plug-ins

Workflow automation

Salesforce

Education

Bachelor’s degree in Computer Science or related field

Tools

HTTP logging tools

GitHub

Job description

All applicants MUST complete this technical assessment in addition to the job application.

We are looking for a NYC-based Solutions Engineer to join our talented, dynamic, and rapidly growing global team. We have an in-office policy of 2 days per week for local employees.

Company Description

OpenAsset is the leading marketing platform for the Architecture, Construction, and Engineering industries, trusted by 1,000+ clients over 20 years. Our mission is to be the most innovative partner to AEC firms, delivering solutions that help win more projects. We recently announced a new AI-Proposal product Shred.ai to continue this mission.

We’re a diverse, collaborative, and fast-growing team of 100+ employees with offices in New York and London and a global client base. Backed by Marlin Equity Partners, we’re passionate about creating an inclusive workplace where everyone feels valued and has a voice, and we actively hire from a diverse pool of candidates.

Solutions Engineer Description

As a Solutions Engineer, you’ll be the technical champion for our customers, combining hands‑on execution, systems integration expertise, and strategic thinking to ensure smooth onboarding, workflow automation, and successful platform adoption. You’ll collaborate closely with AEs and CSMs to solve complex technical challenges, deliver integrations, and enable clients to get the most out of OpenAsset.

Solutions Engineer Responsibilities

Pre-Sales & Technical Scoping

• Partner with AEs during pre-sales to lead technical discovery, understand client workflows, and design solutions for data migration, integrations, and automation.
• Advise on technical feasibility and scope projects accurately to set realistic client expectations.
• Deliver Proofs of Concept that demonstrate solutions in action, accelerate onboarding readiness, and provide confidence to stakeholders.
• Influence deal outcomes by providing strategic guidance on system design, integrations, and workflow optimization.

Customer Lifecycle Management (Configuration & Onboarding)

• Own end-to-end customer configuration across the implementation lifecycle—designing and automating templates, setting up connectors, managing file migrations, and implementing API‑based integrations—while collaborating with Support Engineers as needed.
• Prepare and ingest project files, employee data, and asset libraries to enable DAM workflows and automated RFP responses.
• Configure and validate integrations with CRMs, ERPs, and CMSs (e.g., Deltek, Unanet, Microsoft Dynamics, WordPress) using APIs, accurate field mapping, and metadata.
• Co‑lead kickoff, handoff, and ongoing technical sessions with AEs and CSMs, serving as a trusted advisor throughout pre‑sales and post‑sales engagement.

Scripting, Automation & Internal Tooling

• Implement and maintain Linux‑based scripts, network programming solutions, and API integrations to support automation and large‑scale workflows.
• Analyze HTTP server logs, network requests, and status codes to troubleshoot integrations and data transfer issues.
• Develop internal tools to improve operational efficiency, standardize processes, and document repeatable workflows.
• Manage version control and documentation via GitHub.

Solutions Engineer Skills and Experience

Technical Expertise

• Working knowledge of APIs, network programming, and Linux environments.
• Experience parsing HTTP server logs and interpreting HTTP codes for troubleshooting.
• Cloud, local, and network storage experience (S3, Dropbox, Hightail, network drives).
• Hands‑on experience with Adobe InDesign plug‑ins, WordPress plug‑ins, and workflow automation.
• Familiarity with AEC software (Deltek, Unanet, Microsoft Dynamics) and DAM workflows.

Customer‑Facing Skills

• Translate technical requirements into high‑impact implementations.
• Co‑lead client‑facing calls as a trusted technical advisor.
• Communicate effectively with technical and non‑technical stakeholders.
• Manage multiple onboarding projects, integrations, templates, and POCs concurrently.

Education & Background

• Bachelor’s degree in Computer Science, Software Engineering, or related field preferred; technical bootcamp with portfolio considered.
• 3+ years in technical onboarding, SaaS implementation, or solutions engineering; preferably B2B SaaS in AEC.
• Experience with Salesforce, Catalyst, or similar CSPs preferred; Zendesk experience a plus.
• 20 days paid time off per year + federal holidays (UK style!)
• Work from home flexibility
• 401k
• Paid parental leave
• Career growth and development opportunities

This position is not eligible for visa sponsorship.

Axomic is an Equal Opportunity Employer. We base our employment decisions entirely on business needs, job requirements, and qualifications—we do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.