Solutions Engineer

Fin; Chicago (IL); Hybrid; USD 172,000 - 205,000; Full time

Benefits offered by this job

Hybrid work policy

RSUs (restricted stock units)

Corporate bonus program

Job summary

Fin is hiring an exceptional Solutions Engineer to join our Customer Solutions Team in Chicago. You will engage directly with customers as their trusted advisor, shaping value across the full sales cycle and partnering with Product, R&D, and Engineering to ensure customer insights guide our AI-powered solutions.

You will lead technical discovery, design tailored POCs, and manage RFPs and security inquiries, communicating complex concepts to diverse audiences while driving customer success.

Qualifications

• Minimum of 3 years of experience in a technical pre-sales role.
• Ability to articulate value and technical concepts to both technical and non-technical audiences.
• Experience in leading technical discovery and value presentations.

Responsibilities

• Lead technical discovery to identify customers' needs.
• Deliver pre-sales experiences articulating Fin's value and technical capabilities.
• Conduct value-based solution reviews and technical sessions.
• Design and lead tailored POCs that showcase Fin's capabilities.
• Serve as primary resource for RFPs and security questions.
• Collaborate with Product and Engineering to reflect customer feedback.
• Build trust with customers through empathy and curiosity.
• Contribute to FE Playbooks and best practices.

Skills

Technical pre-sales

C-Level relationships

Communication skills

Problem solving

Time management

Cross-functional collaboration

POCs & RFPs

Travel readiness

Job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

What's the opportunity?

Fin is looking for an exceptional Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.

What will I be doing?

• Lead technical discovery to identify and address our customers’ needs
• Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
• Conduct impactful, value-based solution reviews and in-depth technical sessions
• Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities
• Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
• Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
• Build trust with customers by approaching challenges with empathy and curiosity
• Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin
• Commit to customer success, ensuring lasting value and proactively addressing challenges

What skills do I need?

• Minimum of 3 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
• Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
• Ability to solve problems independently while thriving in collaborative team environments
• Proven time management skills in a dynamic team environment
• Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.
• Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.
• Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.
• Familiarity with managing POCs, RFPs, and addressing complex security questions.
• Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
• Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks
• Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company
• Willing and able to travel occasionally
• Proof of eligibility to work in the United States is required.

The OTE salary range for candidates within the Greater Chicago Area is $171,720-$205,110 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.

Learn more about working at Fin and the benefits we offer at fin.ai/careers.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.