Solutions Delivery Manager

Berkley Technology Services; Wilmington (DE); On-site; USD 120,000 - 160,000; Full time

Job summary

Berkley Technology Services (BTS) is seeking a Solutions Delivery Manager to act as a strategic liaison between Technology and WRB Insurance Business Units. You will translate business strategies into technology-enabled solutions, balancing governance, demand management, and delivery across multiple insurance functions.

Candidates should have 8+ years in tech-business roles, excellent communication, and a track record of delivering measurable business value in regulated environments.

Qualifications

• 8+ years in technology-business partnership, PMO or consulting.
• Strong understanding of insurance operations and regulatory needs.
• Proven ability to translate business needs into technology initiatives and measurable outcomes.
• Experience in complex, matrixed organizations with stakeholder management excellence.

Responsibilities

• Serve as the technology liaison for insurance operating units; align tech initiatives with business goals.
• Shape and prioritize technology demands; collaborate with Product, Architecture, and Delivery teams.
• Monitor progress, manage risks, and ensure business readiness and value realization.
• Ensure compliance with regulatory, audit, data privacy, and security standards; participate in governance forums.

Skills

Stakeholder management

Project management

Insurance domain knowledge

Business-IT partnership

Education

Bachelor's Degree in Computer Science/IT/IS

Tools

Agile

SAFe

Job description

Company Details

Company URL: https://berkleytechnologyservices.com/

Company Details

Company URL: https://berkleytechnologyservices.com/

W.R. Berkley Corporation is comprised of 60+ businesses alongside Berkley Technology Services (BTS) and other shared services groups.

Here at Berkley Technology Services, the core of our success is our people. Our teams bring their own unique perspective and experiences which enables us to translate the needs of our business to deliver adaptable, secure solutions while providing an unmatched user-focused experience.

Our tagline “Thoughtful Minds | Empowering Possibilities” was crafted with our own teams in mind. At BTS, our teams thrive in Berkley’s decentralized model - leveraging the power of being part of a long standing, heritage brand with extensive expertise while innovation and being entrepreneurial is encouraged.

Internally, we operate as a relatively flat organization valuing communication and feedback. We pride ourselves in an open-door policy where no one is treated differently based on title, fostering a culture of trust, transparency, and engagement.

Mission (what we stand for): We Believe in the value of every voice, Translate needs into capabilities, & Secure the future of Berkley.

Vision (where we’re going): Be the foundation of Berkley through adaptable solutions, resilient environments, and an unmatched experience.

Come join us as we push forward into the future of industry leading technological solutions.

Responsibilities

The Solutions Delivery Manager serves as a strategic liaison between Technology and WRB Insurance Business Units. This role is responsible for understanding business strategies, operational needs, and regulatory requirements, and translating them into technology-enabled solutions that deliver measurable business value.

The Solutions Delivery Manager partners closely with business leaders, technology delivery teams, architecture, security, and vendors to ensure technology initiatives are well-defined, prioritized, funded, and executed in alignment with enterprise standards and roadmaps. The role balances relationship management, strategic planning, demand management, and project management across multiple insurance functions and business units.

Business Partnership & Stakeholder Engagement

• Act as the single point of contact for assigned insurance operating units for all technology-related initiatives and needs.
• Build trusted relationships with senior business leaders (e.g., Operations, Underwriting, Claims, Actuarial, Finance, Compliance).
• Proactively understand business strategies, operational pain points, regulatory drivers, and market trends impacting insurance operations.
• Facilitate ongoing communication between business and technology teams to ensure transparency, alignment, and shared accountability.

Demand & Portfolio Management

• Facilitate intake, assessment, and prioritization of business technology demands in alignment with enterprise strategy, capacity, and funding models.
• Partner with Product, Architecture, and Delivery teams to shape initiatives into well-defined business cases, roadmaps, and delivery plans.
• Ensure initiatives are aligned with enterprise architecture, cybersecurity, data, and compliance standards by facilitating all necessary approval processes.
• Support annual and multi-year planning, budgeting, and investment prioritization processes.

Delivery Oversight & Value Realization

• Partner with delivery teams to monitor progress, manage risks, and resolve issues impacting business outcomes.
• Ensure business readiness activities (change management, training, communications) are planned and executed.
• Support the tracking and reporting on benefits realization, KPIs, and value delivered against approved business cases.
• Drive continuous improvement based on feedback, metrics, and post-implementation reviews.

Governance & Risk Management

• Ensure initiatives comply with regulatory, audit, data privacy, and security requirements common to insurance environments.
• Participate in governance forums, steering committees, and portfolio reviews as the business-facing technology representative.
• Identify and escalate risks, dependencies, and trade-offs impacting delivery or business value.

Qualifications

• 8+ years of experience in technology-business partnership, IT relationship management, product management, project management, or consulting, preferably within insurance or financial services.
• Strong understanding of insurance operations (e.g., policy administration, claims, underwriting, or billing).
• Proven ability to translate business needs into technology initiatives and measurable outcomes.
• Experience working in complex, regulated, and matrixed organizations.
• Excellent communication, negotiation, and stakeholder management skills.
• Bachelors Degree in Computer Science, Information Technology, Information Systems, or a related discipline. Equivalent experience and/or alternative qualifications will be considered.

Preferred Skills/Experience

• Experience supporting large-scale transformation initiatives (digital, core system modernization, data, automation).
• Familiarity with Agile, Product, or hybrid delivery models.
• Experience with vendor management and third-party solution evaluation.
• Knowledge of enterprise architecture concepts, data platforms, and cybersecurity considerations in insurance.
• MBA or relevant certifications (e.g., PMP, SAFe, ITIL, Product Management).

The company is an equal opportunity employer

Sponsorship Details

Sponsorship not Offered for this Role