Solutions Delivery Analyst 3

HOLT CAT; San Antonio (TX); On-site; USD 80,000 - 105,000; Full time

Job summary

HOLT CAT seeks a Solution Delivery Analyst to bridge IT and business teams, translating requirements into actionable user stories and test plans. You will map processes, document designs, and support risk management across projects.

Responsibilities include facilitating stakeholder discussions, delivering quality documentation, and driving change management to ensure smooth adoption of solutions. Collaboration with PMs, Scrum Masters, and product teams is essential.

Qualifications

• Bachelor's or Associate's degree in Information Technology, or related field.
• 6+ years of experience preferred in IT project delivery or business analysis.
• Experience translating business requirements into user stories for technical teams.
• Demonstrated ability to facilitate meetings and drive consensus.

Responsibilities

• Capture and map business processes, data requirements, and system interfaces.
• Translate requirements into user stories for development and QA teams.
• Create design documents, test cases, and validation plans.
• Lead change management activities with business partners and IT.
• Partner with Project Managers and Product Managers across the SDLC.
• Develop risk mitigation plans and communicate status to stakeholders.

Skills

Stakeholder alignment

Requirements gathering

Facilitation

Process modeling

Test planning

Risk analysis

Communication

Change management

Education

Bachelor's or Associate's degree in IT or related field

Tools

Salesforce

Microsoft Dynamics 365

Snowflake

Power Platform

SQL

Mulesoft

Informatica

Azure Integration Services

Job description

Job Summary

The Solution Delivery Analyst serves as a vital business representative for various initiatives, ensuring that stakeholder satisfaction and business value are realized through the delivery of technology solutions. This role requires a deep sense of curiosity to understand the current state and work objectively to develop clear solution requirements through influence, facilitation, and communication. The individual is expected to map process flows, capture requirements, create user stories, document findings in a format understandable to both stakeholders and technology teams, and thoroughly test the developed application to ensure a high‑quality product is released to production. Adaptability in messaging to suit the audience and bridging the communication gap between different stakeholder groups is essential. This role involves working closely with stakeholders such as Project Managers, Scrum Masters, Product Managers, and Development Teams to support risk management activities related to project or effort scope. Driving consensus toward a solution and facilitating communication among all parties is critical. Establishing a close relationship built on trust, transparency, and collaboration with both business partners and IT teams is paramount to ensuring alignment and success. The Solution Delivery Analyst will take an emissary approach in fostering change management between our IT and business partners, ensuring a smooth transition and adoption of new solutions.

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Captures business processes, requirements, capabilities, features, and data requirements for new and existing software product solutions.
• Gathers data, creates process flow diagrams/process maps/functional design documents, captures design interfaces, identifies root cause, provides solid solutions, analyzes inputs and outputs to arrive at logical conclusions.
• Translates business requirements into user stories for technical teams, ensures test cases are written and executed to meet the business needs.
• Creates readable and functional documentation which may include JAD, screen designs, report layouts, features, stories, use cases, and data models mapping inputs, outputs, interfaces, etc.
• Drives continuous improvements for standards and processes.
• Recommends method and procedural changes; defines and documents improvements.
• Synthesizes information gathered from multiple sources, assisting in the identification of symptoms and root causes; works with IT and business leadership to develop alternative solutions and address the organizational pain within resource and schedule constraints.
• Facilitates face‑to‑face encounters with business partners regularly to gather requirements, align on priority, discuss requirements, demo completed work, and solicit and embrace feedback.
• Drives, influences, and leads team members in designing and defining solutions through ideation, discovery, initiation, and business requirements phases of an initiative.
• Leads change management in a delicate manner to ensure business and IT partners are comforted through transformation and delivery.
• Partners with the Project Managers, Scrum Masters, and Product Managers through the entire software development life cycle to ensure clear objectives are defined and documented, defines a clear definition of done, ensures deliverables meet requirements, and user stories are closed out appropriately.
• Leverages data‑driven problem‑solving techniques and analytical rigor to complete, document, speak to risk analysis, and influence solutions to help stakeholders make informed decisions.
• Identifies risks associated with business activities to ensure they are effectively measured and monitored.
• Partners with IT teams to ensure clear understanding of business requirements.
• Works with training team to document system scenarios and identify roles impacted to help develop a change management/training plan.
• Leads business process modeling and generates applicable functional testing scenarios for the technical teams.
• Leads the quality assurance process to ensure features and functions have been enabled and optimized.
• Creates and maintains documentation and standard‑operating procedures (SOPs) related to usage of software products. Supports IT Change Control & Prioritization meetings and helps in the discovery and estimating of impact of change on end‑user experiences.
• Researches, identifies, and influences industry best practices and trends to increase effectiveness of products and systems.
• Provides training and guidance, as needed, to business users and IT teams on supported applications.
• Reviews and identifies system specifications and user requirements to develop test cases.
• Creates detailed test cases covering various scenarios and edge cases.
• Manually or automatically executes test cases and records results.
• Creates automated test cases and plans as needed.
• Identifies and reports bugs with clear descriptions and necessary details to the development team.
• Verifies that bug fixes do not introduce new issues.
• Ensures code releases do not introduce production issues or breaking changes.
• Conducts testing after software deployment to ensure quality in the live environment.
• Develops and maintains clear and comprehensive test documentation, including test plans, test cases, and defect reports.
• Always works safely and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Excellent communication skills with the ability to translate complex concepts into simplified solutions and present them in a straightforward manner to multiple stakeholders.
• Ability to clearly identify, document and break down requirements from an epic down to story level in an organized and understandable format.
• Outstanding meeting facilitation and leadership skills with the ability to maximize meeting time to reach objectives while minimizing distractions and interruptions.
• Ability to work effectively with assigned stakeholders in a team environment where flexibility, collaboration, and adaptability are required.
• Strong process elicitation, internal customer research, and requirements discovery skills to create meaningful documentation including process flows, data flow diagrams, use cases, user stories, and functional design artifacts.
• Ability to learn new tools quickly, dive right in, roll up sleeves and get things done.
• Self‑driven with the ability to make correct decisions and think on feet.
• Strong understanding of both waterfall and agile frameworks and ability to transition and adapt seamlessly between the two.
• Strong understanding of Agile methodology and ability to advocate and educate others.
• Ability to deliver business value results and solutions.
• Ability to influence scope change process and issue identification/resolution.
• Ability to execute in a fast‑paced, rapid‑iteration environment while balancing multiple priorities.
• Ability to mentor peers in document processes to capture requirements.
• Ability to execute medium to high priority initiatives with little to no guidance.
• Strong understanding of different testing types (functional, regression, performance, etc.) and ability to design appropriate test cases.
• Other traits: curiosity, humility, logic, creativity, clarity, empathy, coachability, self‑starting, leadership, influence.

Requirements

Location and Employment: Full Time, San Antonio, Texas (Onsite).

Specifications / Focus Area:

• Data SDA: Salesforce, Microsoft Dynamics 365, Snowflake, Power Platform specific knowledge, skill, and ability.
• Analyze, diagnose, and resolve incidents related to Microsoft Dynamics 365 Finance and Operations.
• Analyze, diagnose, and resolve incidents related to Salesforce Sales & Service and Marketing Cloud.
• Provide support for Microsoft Dynamics 365 Finance and Operations enhancements, upgrades, and migrations.
• Provide support for Salesforce Sales & Service and Marketing Cloud enhancements, upgrades, and migrations.
• Proficiency in SQL to query and manipulate data from databases.
• Exposure to enterprise data integration services such as Mulesoft, Informatica, Azure Integration Services.
• Understanding of data models (relational, dimensional) and data normalization concepts.
• Expertise in data mapping.
• Familiarity with data governance and cataloging.
• Understanding of data relevance, organization, structure, and statistical significance (e.g., trend analysis).

Salesforce SDA:

• Specific knowledge, skill, and ability.
• Analyze, diagnose, and resolve incidents related to Salesforce Sales & Service and Marketing Cloud.
• Provide support for Salesforce Sales & Service and Marketing Cloud enhancements, upgrades, and migrations.

Microsoft Dynamics 365 SDA:

• Specific knowledge, skill, and ability.
• Analyze, diagnose, and resolve incidents related to Microsoft Dynamics 365 Finance and Operations.
• Provide support for Microsoft Dynamics 365 Finance and Operations enhancements, upgrades, and migrations.

Education and Experience:

• Bachelor's or Associate's degree in Information Technology or related field, or equivalent work experience required.
• 6 or more years of experience preferred.
• Relevant certifications preferred such as PMP or CBAP, SAFe certification or experience working with SAFe/Agile methodology, MB‑300: Microsoft Dynamics 365: Core Finance and Operations, MB‑901: Microsoft Dynamics 365 Fundamentals, Salesforce Administrator, Salesforce Business Analyst, Salesforce CPQ Specialist, Salesforce Marketing Cloud Administrator.

Supervisory Responsibilities: None.

Travel: Up to 15% and overnight travel may be expected; valid driver’s license required.

Physical Requirements: Extended periods in a stationary position; occasional movement inside the office to access office machinery, file cabinets, etc.

Work Environment: Primarily a professional office environment; this role constantly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Disclaimer: Please note that the above statements describe the general nature and level of work performed, and are not exhaustive of all responsibilities, duties, and skills required. Incumbents may be required to perform duties outside their normal responsibilities as needed.