Solutions Consultant II

United States Digital Space LLC; San Francisco (CA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Office presence in SF two days per wk

Job summary

the company operates a hybrid workplace and seeks a Solutions Consultant II to partner with sales, product, and customer teams. You will own the Proof of Value process end-to-end, run discovery workshops, and deliver custom demos showing business value. You will translate complex concepts to audiences from SREs to executives and maintain CRM notes on customer input.

The role involves travel, SaaS sales experience, and collaboration across teams to drive digital transformation engagements.

Qualifications

• 4–7 years of pre-sales or post-sales technical experience.
• Basic scripting skills in Bash, Python, or PowerShell.
• Experience with Linux/Windows environments.
• Familiarity with cloud service infrastructure components.
• Strong communication to build client relationships.
• PM skills and rapid onboarding to new products.
• Experience selling SaaS solutions.
• Willingness to travel to customer sites.

Responsibilities

• Own the POV process end-to-end from discovery to final presentation.
• Deliver workshop-style technical discovery sessions translating needs to a path forward.
• Create and present custom demos linking tech to business value.
• Build relationships with technical champions inside accounts.
• Converse with practitioners and handle objections at a technical level.
• Document customer input in CRM with wins and losses.
• Share best practices and assets with team to improve efficiency.

Skills

Pre-sales experience

Scripting basics

Linux/Windows

Cloud infrastructure

Communication

Project management

SaaS sales

Travel readiness

Education

Bachelor's degree or higher (technical field)

Job description

the company (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust the company to help them deliver a perfect digital experience to their customers, every time. Teams use the company to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on the company to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

We are seeking a technical and customer-focused Solutions Consultant II to join our team. The Solutions Consultant II will partner with sales, product, and customer teams to build trusted relationships and help customers realize the value of the company's Operations Cloud, acting as a consultant, technical salesperson, and product specialist throughout the sales cycle.

Day to day, you'll independently own the Proof of Value process — from initial discovery through final presentation — and run workshop-style technical discovery sessions that translate customer needs into a clear path forward. You'll deliver custom demos that tie technical solutions to business value while building relationships with technical champions inside each account. Across every interaction, you'll translate complex concepts for audiences ranging from SREs and developers to business stakeholders, confidently navigating functional and competitive objections along the way.

Key Responsibilities

• Build technical champions at customer accounts through standalone meetings and conversations, working closely with AEs to identify and grow them.

• Own the Proof of Value (POV) process end-to-end: identify the business case with the AE, scope use cases and success criteria, document deliverables and timelines, and deliver both technical and final POV presentations.

• Conduct workshop meetings that include deep-dive technical discovery, tying the technical solution to business value, visualizing current and future states, and delivering recommendations.

• Prepare and deliver custom demos tailored to unique customer pain points, partnering with automation engineers on complex scenarios.

• Conduct lightweight Operations Cloud Lifecycle Assessments (OCLA) with customers.

• Effectively converse and persuade at a technical level with practitioners (SREs, developers, MIMs), and handle functional and competitive objections.

• Articulate the company's differentiators relative to a customer's current and future state, incorporating them into POVs and custom demonstrations.

• Break down complex technical concepts and explain them clearly to audiences ranging from DevOps engineers to business stakeholders.

• Maintain accurate notes and feedback in the CRM regarding customer input, both wins and losses.

• Share best practices and reusable assets with other Solutions Consultants to improve the efficiency of the team.This Role Requires

Requirements

• 4–7 years of pre-sales (or post-sales technical) experience

• Basic skills in a scripting/coding language (Bash, Python, or PowerShell)

• Intermediate-level Linux/Windows working experience

• Beginner-level experience working with cloud service infrastructure components (VMs, load balancers, security settings, identity management)

• Strong communication skills to build and manage relationships with new and existing clients

• Project management skills and the ability to come up to speed quickly on new products and processes

• Experience selling SaaS solutions

• Ability to travel to customer sites as necessary

Preferred Qualifications

• Bachelor's degree or higher, preferably in a technical field

• Experience with Observability, AIOPs, Automation, or IT Service Management tools

• Experience in enterprise sales environments

• A track record of staying current on SC processes to help drive team efficiency and productivity

The base salary range for this position is $120,000.00 - $150,000.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

the company is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our San Francisco office two times per week, so you can thrive in your new role and fully embrace being a Dutonian!

Where we work

the company operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

**Location restrictions:Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Que