Solutions Consultant

Virtuous; United States; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

401(k) with company match

Unlimited PTO

Volunteer days

Healthcare benefits

Job summary

Virtuous is seeking a Solutions Consultant to join our Professional Services team. You will design practical fundraising and operational solutions for nonprofit organizations, lead advisory sessions, and help customers optimize donor engagement across the Virtuous platform.

The role blends nonprofit expertise with hands-on system experience, offering opportunities to influence product offerings while delivering repeatable services to a diverse client base. Occasional travel may be required.

Qualifications

• Five or more years of relevant experience in or consulting for nonprofit organizations.
• Hands-on experience administering or configuring a nonprofit CRM, fundraising, or marketing automation platform.
• Consultative problem-solving experience translating customer needs into practical system solutions and configuring workflows, automations, reports, forms, etc.
• Experience delivering technical or process training to customers with varying technical knowledge.
• Comfort working with data, spreadsheets, queries, reporting tools, and BI concepts.
• Strong communication, facilitation, presentation, and documentation skills.
• Ability to manage multiple billable engagements with competing priorities in a fast-paced environment.
• Comfort using AI tools responsibly to research, analyze, document, and improve solutions.
• Willingness to travel occasionally for customer engagements.

Responsibilities

• Serve as a Virtuous expert with deep product knowledge and ability to communicate complex functionality to customers and teams.
• Lead consulting sessions to understand goals, evaluate processes, identify challenges, and recommend solutions.
• Translate nonprofit fundraising goals into scalable solutions across the Virtuous platform.
• Advise on fundraising practices, using automation, segmentation, and personalization to improve donor retention and value.
• Design end-to-end donor journeys incorporating digital channels, automation, and insights.
• Assess system landscapes and advise on connections with other platforms.
• Design and configure solutions, including automations, reports, forms, and templates.
• Deliver advanced training and create guides and customer resources.
• Manage Professional Services engagements including scope, hours, timelines, and communication.
• Document successful solutions and best practices in a shared repository.
• Identify recurring needs and suggest improvements or new offerings.
• Collaborate with cross-functional teams to support successful customer outcomes.

Skills

Nonprofit experience

Donor engagement

CRM administration

Consultative problem-solving

Training delivery

Data analysis

Communication skills

Project management

AI tooling usage

Travel readiness

Job description

Virtuous software is powering the world's leading nonprofits and inspiring a new generation of generosity.

At Virtuous, we believe generosity has the power to transform the world - and so we are on a mission to create $10B in net new generosity by helping nonprofits better connect with and inspire their donors.

Our talented team is hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the nonprofit community.

Our values are more than just a poster on the wall. Instead, our mission and values are precisely why candidates choose Virtuous. Our core values are:

• Build Better: We build audacious ideas to accelerate philanthropy and dismantle the status quo.
• Display Radical Generosity: We are generous with our time & talent as we serve our team and the nonprofit community.
• Stay Humble & Enjoy the Journey: We take our work seriously, but we don't take ourselves too seriously.

Virtuous should act as a career accelerator for everyone on our team. Team members should look back at their time at Virtuous as one of the most productive and stretching seasons in their professional lives. This means that working at Virtuous isn't for everybody. It is for the select few who are ready to do hard things and build something truly great.

Position Summary

The Solutions Consultant is a customer-facing member of the Professional Services team who helps nonprofit organizations solve fundraising, operational, and system challenges. This role combines nonprofit expertise, consultative problem-solving, and hands-on system experience to design practical solutions, guide advanced customers, and strengthen how Professional Services delivers repeatable services.

Responsibilities

• Serve as a Virtuous expert, with a thorough understanding of the Virtuous suite of products and the ability to clearly communicate complex functionality to customers and internal teams.
• Lead consulting sessions to understand customer goals, evaluate current processes, identify challenges, and recommend practical solutions.
• Understand nonprofit fundraising goals and translate them into scalable solutions across the Virtuous platform.
• Advise customers on responsive fundraising practices and how to use automation, segmentation, and personalization to strengthen donor retention and lifetime value.
• Design end-to-end donor engagement journeys that incorporate digital channels, responsive automation, and actionable insights.
• Assess customers’ broader system landscapes and advise how Virtuous should connect with or work alongside other platforms.
• Design and configure customer solutions, including automations, reports and dashboards, receipt templates, and giving forms.
• Deliver advanced, role-based training and create supporting guides, documentation, and customer resources.
• Manage assigned Professional Services engagements, including scope, billable hours, timelines, deliverables, and customer communication.
• Document successful solutions, configurations, and best practices in a shared repository for future use by the Professional Services team.
• Identify recurring customer needs and recommend improvements to existing Professional Services offerings or opportunities for new offerings.
• Collaborate with Customer Success, Sales, Onboarding, Product, Development, and other Professional Services team members to support successful customer outcomes.

You Must Have

• Five or more years of relevant experience, including working in or consulting for nonprofit organizations, with a strong understanding of fundraising operations and donor engagement.
• Hands-on experience administering, configuring, or consulting in a nonprofit CRM, fundraising, or marketing automation platform.
• Consultative problem-solving experience, including translating customer needs into practical system and process solutions and configuring workflows, automations, reports, forms, or similar tools.
• Experience delivering technical or process training to customers with different levels of technical knowledge.
• Comfort working with data, spreadsheets, queries, reporting tools, and business intelligence concepts.
• Strong communication, facilitation, presentation, and documentation skills.
• The ability to manage multiple billable customer engagements, competing priorities, and deadlines in a fast-paced environment.
• Comfort using AI tools responsibly to research, analyze, document, and improve solutions.
• The ability to travel occasionally for customer engagements.

Nice to Have

• Prior experience with Virtuous CRM and related Virtuous products.
• Experience working across multiple nonprofit systems, including integrations, APIs, and how data moves between platforms.
• Professional Services, nonprofit technology consulting, SaaS implementation, or customer enablement experience.
• Experience developing service offerings, delivery playbooks, or internal solution repositories.
• Working knowledge of HTML and CSS for building and customizing receipt and email templates, giving forms, and other customer-facing assets. Familiarity with SQL is also helpful.

What We Offer

• Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)
• 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days
• We value our employee's work-life balance and encourage taking advantage of Unlimited PTO
• Supportive time off including paid volunteer days and company holidays
• Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)
• We pride ourselves on Community and host exciting company outings and events.