Solutions Consultant

Placements AI; Denver (CO); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Open PTO

Stock options

401k match

Health insurance

Job summary

Placements AI seeks a Solutions Consultant to collaborate with client business and technology stakeholders to implement solutions on the Placements platform. You will tailor demonstrations, map requirements to technical designs, and ensure project deliverables meet acceptance criteria.

You will guide customers through implementations, train end users, and work with internal teams to ensure ongoing success and advocacy for customer needs.

Qualifications

• Excellent written and verbal communication skills.
• Ability to understand and present complex technical capabilities to technical and non-technical audiences.
• Strong business processes, process documentation, and process improvement skills.
• 2+ years of Hands-on Professional Services, Enterprise Product Implementation, Technical Business Analyst, Revenue Operations, Sales Operations, or Data Analyst experience.
• Growth stage SaaS experience, management consulting, or technical consulting experience preferred.
• Strong experience working with client and stakeholders during full cycle SaaS implementations.
• Enterprise implementation experience in requirements gathering, solution design, product configuration, data import/export, testing and training.

Responsibilities

• Collaborate with clients' business and technology stakeholders to implement solutions on the Placements platform.
• Provide consultative recommendations based on customer requirements.
• Configure and present tailored product demonstrations to customers throughout implementation and training.
• Work with internal teams to ensure customer success and act as a customer advocate with the product team.

Skills

Communication skills

Technical aptitude

Process documentation

SaaS implementations

Stakeholder management

SQL

Python

Project management

Tools

Salesforce

Dynamics CRM

Zendesk

Intercom

Workato

ServiceNow

Tray.io

Netsuite

Workday

Oracle

Job description

The Company

Placements AI is building the operating system for advertising. As a product-first company, we are transforming the way digital media publishers, broadcasters, retail media networks, and eCommerce businesses manage their advertising operations through AI-powered technology and automation. Our platform streamlines advertising sales, operations, billing, and revenue reporting, enabling customers to scale efficiently and drive greater business outcomes. We believe in creating a connected ecosystem that helps our customers modernize and simplify the complexities of advertising operations. Headquartered in New York City, Placements AI has a global footprint with offices in Seattle, London, Taipei, and Denver, as well as the APAC region.

The Solutions Consulting Team

The Solutions Consulting team is the face of the company during implementation and ongoing growth. Our team helps our customers by solving problems, designing and scaling solutions, incubating new products, and sharing user feedback with internal teams to influence product development. They act as key partners to our customers and our internal teams and work with our internal partners to make our customers successful. You'll enjoy significant ownership of and responsibility for what you work on, every day. And you'll have a life. Personal development is important and we allow you to play to your strengths while stretching you with new challenges. We respect your time and rarely work outside of normal business hours.

The Position

As a Solutions Consultant, you will be responsible for collaborating with our clients' business and technology stakeholders to implement solutions that enable their success on the Placements platform. Since our clients have unique needs, you will have exposure to a wide variety of projects, and no two days are alike. Based on customer requirements, you will provide consultative recommendations on how to best use and configure the Placements platform. You will be responsible for ensuring the solution design and system deliverables meet the defined acceptance criteria agreed upon with the client. You will configure and present tailored product demonstrations to customers throughout various implementation and end-user training. You will also work with internal teams to ensure customer success and will serve as a customer advocate with our product team. You will need to exhibit a strong combination of analytical prowess, technical aptitude, and business judgment. Solutions Consultants must possess excellent technical and business consultative skills to create client intimacy and to act as a trusted advisor. You will demonstrate your understanding of the scope of the project, map business functional requirements to system/technical requirements, and ensure alignment of planning and solutions with client business goals, while managing expectations related to scope of work. This role requires excellent project management, organizational, and problem-solving skills. Candidates must quickly become an expert in the functional and technical aspects of Placements.io product and related integration points. Candidates must be a skilled presenter of product features and benefits related to the customer and their business needs. This position reports to the Vice President of Professional Services.

Requirements

• Excellent written and verbal communication skills
• The ability to understand and present complex technical capabilities and solutions to technical and non-technical audiences
• Strong business processes, process documentation, and process improvement skills
• 2+ years of recent Hands-on Professional Services, Enterprise Product Implementation, Technical Business Analyst, Revenue Operations, Sales Operations, or Data Analyst experience is required.
• Growth stage SaaS experience, management consulting, or technical consulting experience is preferred
• Strong experience working with client and stakeholders during full cycle SaaS implementations
• Enterprise implementation experience in aspects of the implementation lifecycle including: Requirements Gathering and Documentation, Solution Design, Product Configuration, Data Import/Export, Testing, and Training
• Ability to creatively find product solutions to solve client requirements
• Demonstrated experience in systems implementation rollouts across cross-functional groups
• Ideally the candidate will have admin level experience in 1 or more system, such as Salesforce.com, Dynamics CRM, Zendesk, Intercom, Workato, ServiceNow, Tray.io, Netsuite, Workday, Oracle or any Ad Servers (e.g. GAM, Freewheel, Xandr, etc)
• SQL, Data Management, Data Mapping experience preferred
• Bonus: Python experience

Bonus

Experience in Ad Tech space is a plus.

Benefits Include

• Competitive salary
• Early-stage stock options
• Open PTO
• 401k match
• Company paid medical, dental, vision, and life insurance
• Regular company lunches and happy hours
• Gym membership reimbursement
• Cell phone reimbursement

EEO Employer: Placements.io is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Reasonable Accommodation Statement

Placements.io complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please send a request to [e-mail]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. The expected base salary range for this role in the selected city: Denver, CO - $95,000 - $140,000 USD. The base salary offered to a candidate may be influenced by various factors, including but not limited to relevant experience, skills, qualifications, education, work location, and other business and organizational needs.