Solutions Consultant

Proton.ai

Cambridge (MA)

On-site

USD 130,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Competitive salary and stock options

Unlimited PTO + 10 company holidays

401(k) with 3% company contribution

Medical, dental, and vision insurance

12 weeks fully paid parental leave

Annual company-paid offsites

Professional Growth Fund for learning opportunities

Job summary

A technology solutions company is seeking a Solutions Consultant to join their Customer Experience team. This role focuses on maximizing customer success through data storytelling and solution design. Candidates should have SaaS consulting experience and enjoy collaborating with cross-functional teams. The position offers a salary range of $130,000 - $150,000 along with competitive benefits like unlimited PTO and stock options.

Qualifications

Experience in a post-sale, solutioning, or technical consulting role in SaaS.
Comfortable analyzing customer data and turning insights into action.
Proactive, collaborative, and eager to build new ways of working.

Responsibilities

Develop value frameworks and configuration playbooks by vertical.
Analyze customer adoption trends and identify opportunities.
Design tailored product configurations for customers.
Build customer-facing dashboards to surface usage patterns.
Create tools and templates for value delivery across the CX team.
Collaborate with Product and Client Engineering on solutions.

Skills

Customer data analysis

Technical consulting

Narrative building for technical audiences

Collaboration

CRM workflows experience

Tools

Looker

Job description

Solutions Consultant at Proton.ai

Location: Boston, MA

The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales software, we’re breaking through the complexity of selling millions of products and making it easier for distributors to anticipate customer needs. Our mission is to bring the distribution industry into the modern age and the results speak for themselves. Distributors using Proton see 10x ROI, faster new hire ramp‑up, and happier sales teams.

In 2022, we raised a $20M Series A backed by Felicis Ventures (investors in Twitch, Shopify, Opendoor, and many others) and Battery Ventures. This year, we’re laser‑focused on driving customer growth. If you’re excited about the opportunity to wear multiple hats, and continuously learn and experiment, now’s the time to join the Proton team.

The Role

We’re looking for a Solutions Consultant to join our Customer Experience team. This is a new role designed to help our customers maximize their success with Proton by combining product knowledge, data storytelling, and solution design.

You’ll work closely with Customer Success Managers, Project Managers, and Client Engineering to define what success looks like for each customer—and ensure we’re building toward measurable impact at every step. From analyzing adoption trends to designing configuration playbooks, you’ll help scale how we deliver value across our post‑sale motion.

What you’ll do

Develop a library of value frameworks, metrics, and configuration playbooks by vertical and use case
Partner with CSMs and PMs to analyze customer adoption trends, share insights, and identify opportunities to close value gaps
Lead the design of tailored product configurations aligned to each customer’s workflows and goals
Build and maintain customer‑facing dashboards (e.g., in Looker) that surface usage patterns and ROI
Create reusable tools and templates to support consistent value delivery across the CX team
Collaborate with Product and Client Engineering to align on customer needs and influence solution designs

You’ll be a great fit for this role if

You have experience in a post‑sale, solutioning, or technical consulting role in SaaS
Are comfortable analyzing customer data and turning insights into action
Can distill complexity into a clear narrative for both technical and non‑technical audiences
Are proactive, collaborative, and eager to build new ways of working
Bonus: you’ve worked with CRM workflows, B2B sales operations, or distribution businesses

Why Join Us

You’ll be part of a high‑performing, customer‑obsessed team defining what great looks like in value delivery. We move fast, care deeply about our customers’ outcomes, and give people real ownership. If you like solving messy problems and building new playbooks, you’ll thrive here.

Benefits