Solutions Architect - UAE

United States Digital Space LLC; United States; Hybrid; USD 95,000 - 163,000; Full time

Benefits offered by this job

Weekly lunch stipend of $75/£75 or équ

Health and dental benefits

RRSP matching

Parental Leave top-up

Education & learning stipend

6 weeks of paid vacation

Travel budget to other offices

Home office stipend

Job summary

United States Digital Space LLC seeks a Solutions Architect to drive AI solutions for UAE and MENA customers. You will translate business needs into scalable AI deployments, lead technical talks, and partner with executives to demonstrate value and adoption of frontier AI technologies.

As a Solutions Architect, you will design enterprise architectures, run pilots, and collaborate with product teams to align offerings with customer goals, while expanding our regional footprint.

Qualifications

• 3+ years of customer-facing technical pre/post sales Solutions Architect/Solutions Engineer/Sales Engineer/Digital Strategy Consultant (or similar) experience.
• A passion for Generative AI, and an understanding of strengths and weaknesses of Generative LLMs and AI technologies.
• Familiarity with foundational ML concepts (training, evaluation, etc.)
• Excellent communication skills - you can toggle seamlessly between presenting to CEOs, and getting in the weeds with technical audiences.
• Thrives within ambiguous and uncharted environments
• You can identify and implement high-impact processes in unstructured environments.
• Must be comfortable working with Python and Assistive Coding tools
• Preferred: 2+ years architecting, deploying or consulting on NLP/AI/LLM Solutions
• Must have native-level Arabic
• Must be based in Dubai, UAE

Responsibilities

• Leading the technical talk track on customer calls.
• Designing enterprise architectures for North deployments.
• Deep dives on customer queries and the company technology.
• Facilitating customer evaluations and pilots.
• Developing and documenting processes to enable the solutions architect team and adjacent teams to scale effectively within the company.
• Collaborating with the Product and Engineering teams to ensure our offering matches the customers’ needs.
• Working closely with our partners to develop a strategy for enabling and accelerating their customers.

Skills

Generative AI

Python

Arabic language

Communication

NLP/LLM

Ambiguity handling

Customer-facing

Cloud deployment

Tools

Assistive Coding tools

Job description

Who are we?

the company is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.

We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. the company is a team of researchers, engineers, designers, and more, who are all passionate about their craft.

We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!

Why this role?

In this role as a Solutions Architect (SA) for the company in the UAE, you will play an instrumental part in growing the company’s business in both the UAE and the wider MENA region. You will partner with account executives, partners, and our executive leadership team to communicate and demonstrate the value of our technology to the market, and build on the success of our flagship customers, like STC.

SAs at the company sit at the cross-section of Forward Deployed Engineering and AI transformation. Our SAs embody the following traits:

• Technical experts in the field
• Trusted advisors to customers and colleagues
• Product evangelists of the company technology
• Thought leaders in pushing the frontiers of applied AI

Role Overview

Responsibilities include developing a deep understanding of customer problems, mapping them to the company solutions, and working closely with our partners as the trusted technical advisor who owns the technical relationship with our stakeholders. By leveraging your expertise, you will help to increase the adoption of the company products, both internally and externally, and will gather valuable insights and feedback from customers to help shape the future of our products.

In this dynamic and demanding role, you will need to be both a strategic thinker and a builder. You will personally lead the design and deployment of customer pilots that showcase the impact of our technology to strategic enterprise and government customers.

As the technical relationship owner, you will collaborate with stakeholders to understand their business objectives and translate those into our technical solutions. You will take ownership of the customer narrative, serving as the voice of the customer and acting as a liaison between the customer and our product team. Additionally, you will provide guidance on best practices for using the company, identify areas for improvement within the platform, and cultivate technical champions within customer organizations to drive adoption and gather feedback to enhance our products.

Key Responsibilities:

• Leading the technical talk track on customer calls.
• Designing enterprise architectures for North deployments.
• Deep dives on customer queries and the company technology.
• Facilitating customer evaluations and pilots.
• Developing and documenting processes to enable the solutions architect team and adjacent teams to scale effectively within the company.
• Collaborating with the Product and Engineering teams to ensure our offering matches the customers’ needs.
• Working closely with our partners to develop a strategy for enabling and accelerating their customers.

Qualifications

• 3+ years of customer-facing technical pre/post sales Solutions Architect/Solutions Engineer/Sales Engineer/Digital Strategy Consultant (or similar) experience.
• A passion for Generative AI, and an understanding of strengths and weaknesses of Generative LLMs and AI technologies.
• Familiarity with foundational ML concepts (training, evaluation, etc.)
• Excellent communication skills - you can toggle seamlessly between presenting to CEOs, and getting in the weeds with technical audiences.
• Thrives within ambiguous and uncharted environments
• You can identify and implement high-impact processes in unstructured environments.
• Comfortable working with Python and Assistive Coding tools
• Preferred: 2+ years architecting, deploying or consulting on NLP/AI/LLM Solutions
• Must have native-level Arabic
• Must be based in Dubai, UAE

Full-Time Employees at the company enjoy these Perks:

• A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
• Full health and dental benefits, including a separate budget for mental health.
• RRSP matching, 401K, Pension Scheme.
• 100% Parental Leave top-up for up to 6 months, for either parent.
• Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
• Education & learning stipend for conferences, courses, and coaching.
• 6 weeks of paid vacation (30 working days!)
• Budget for traveling to other offices if you are remote, plus an annual company offsite.

How and Where We Work:

the company is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.

• For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
• For those not near an office: a co-working benefit so you can work alongside others in your city.
• Everyone receives a $500 home office stipend to set up your workspace properly.

We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.

We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.