Solutions Architect (Software Implementation)

Project44; City of Amsterdam (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

On-site 4 days a week

Job summary

Project44 is seeking a Solutions Architect to join our Customer Experience Team and drive seamless software implementations across platforms. You will lead API design phases, translate business requirements into scalable architectures, and own technical deliverables from design through go-live.

You will collaborate with Engineering, Product, and Support to validate designs, manage risks, and ensure customer satisfaction. Occasional travel may be required, and on-site collaboration is valued.

Qualifications

• Fluent in English (written and spoken).
• Spanish or Italian language skills are a strong plus.
• 3–5 years of customer-facing experience in software implementations, integrations, or SaaS delivery.
• Experience with API and delivery tools (Postman, Jira, Confluence) and general productivity tools.
• Willingness to travel occasionally for customer engagements.

Responsibilities

• Lead API solution design phases for customer implementations, translating requirements into scalable architectures.
• Own and produce Implementation Design Documents (IDDs) including system architecture and data mappings.
• Act as technical authority for customers, guiding and troubleshooting during implementation.
• Collaborate with Engineering, Product, and Support to validate designs and drive product improvements.
• Coordinate system testing, UAT, and Go-Live readiness; provide Hypercare post-launch support.

Skills

English

Spanish

Italian

Tools

Postman

Observe

JIRA

Confluence

Microsoft Office

Job description

Why project44?

At project44, we believe in better.

We challenge the status quo because we know a better supply chainisn’tjust possible—it’sessential. Better for our customers. Better for their business. Better for the world.

With our Decision Intelligence Platform, Movement, we’reredefining how global supply chainsoperate. By transforming fragmentedlogisticsdata into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.

Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughestlogisticschallenges with innovation, urgency, and purpose.

Ifyou’redriven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.

Solutions Architect (Software Implementation)

• We are looking for a Solutions Architect tojoin our Customer Experience Team andwork alongsideProject Managers,CSMs, Sales,Tech,and Supporttodeliver a seamless implementation experience to ourCustomers. You will effectively manage post-contract integration projects across a variety of platforms, meeting agreedtimelinesand maximizing customer satisfaction. You will be working alongside an established team of other solution architects, with various backgrounds inlogisticsand technology.

Key Accountabilities:

• Lead API Solution Design phases for customer implementations, translating business requirements into scalable, secure, and performant technical architectures aligned with project44 best practices.
• Own and produce Implementation Design Documents (IDDs), including system architecture, API flows, data mappings, dependencies, assumptions, and risks.
• Act as the technical authority for customers,providinghands-on guidance and troubleshooting throughout implementation with a broad and deep understanding of project44 APIs, products, and integrations.
• Collaborate closely with Engineering, Product, and Technical Support teams tovalidatedesigns, resolve technical blockers, and influence product improvements based on customer feedback.
• Support and coordinate System Testing and User Acceptance Testing (UAT), ensuring solutions meet functional, performance, and reliability requirements.
• Lead technical readiness for Go-Live, including cutover planning, validation, and post-deployment checks.
• Provide Hypercare support post-launch, proactivelymonitoringintegrations, resolving issues quickly, and ensuring customer stability and satisfaction.
• Serve as a technical liaison between customer technical teams and internal stakeholders, ensuring clear communication, expectation management, and alignment throughout the project lifecycle.
• Apply light project management skills to manage timelines, dependencies, and deliverables; track work using time-tracking tools and manage tasks and issues viainternalsystems (e.g., Jira, Zendesk,Rocketlane).
• Contribute toprocess improvement, documentation standards, and reusable solution patterns to improve scalability and consistency across implementations.
• Support pre-sales or discovery activities as needed by providing technical input, solution feasibility assessments, and implementation estimates.
• Facilitate standard project managementmethodologyfor all implementations, including, but not limited to:
• Leadingtechnicalkick-off calls
• Technical deep dive – review the APIs in detail, consulting with customer to provide best practices and most efficient set up of the APIs
• Providing input on test plans and training
• Weekly status meetings – weekly calls with customers to review progress, obstacles, upcoming tasks, etc.
• Post-implementation hyper care – ensure the implementation is a success, before transitioning the account to our customer success team.

Requirements & Preferred Skills:

• Fluent in English (written and spoken);
  • SpanishOR/ANDItalianlanguageskillsareastrongplus.
• 3–5 years of customer-facing experience in one or more of the following areas:
• Customer integrations and technical implementations
• Software or SaaS systems delivery
• Supply chain, transportation, orlogisticstechnology integrations
• Proven experience working with API and delivery tools, such as Postman,Observe, JIRA, Confluence, and Microsoft Office (or equivalent productivity tools).
• Strong ability to proactivelyidentify, assess, and clearly communicate technical risks, dependencies, and opportunities to both technical and non-technical stakeholders.
• Comfortable working in a fast-paced, cross-functional environment, balancing multiple customers, priorities, and timelines.
• Willingness to travel occasionally to support customer engagements and on-site activities asrequired.
• Experience integrating with or supporting TMS and ERP systems is highly desirable.

In-office Commitment:

Our office is where ideas spark, connections thrive, and innovation comes alive. The expectation is to be on-site, in office four days a week as this offers the chance to immerse yourself in the energy of the office and collaborate with your co-workers. Together, we’re building something extraordinary—learn, grow, and thrive in our fast-paced, transformative environment.

Diversity & Inclusion

At project44,we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve.We’refocused on creating a company where all team members can bring their authentic selves to work every day.

We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members.We areresolute in our belief that each team member has an equal responsibility to mold and uphold our culture.

project44 is an equal opportunity employerseeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves,we’d love to review your application!

About project44

Since 2014, project44 has been transforming the way one of the largest, most important global industriesdoesbusiness. As transportation andlogisticscontinuesto evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years,we’vecreated a digital infrastructure thateliminatesthe inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.