Solutions Architect, Salesforce Migrations (Data360, Revenue, Tableau, or Marketing Clouds)

Salesforce; United States; Sur place; USD 99 000 - 273 000; Plein temps

Résumé du poste

Salesforce is seeking a Solution Architect for Salesforce Migrations to lead complex customer migration engagements from kickoff through go-live. You will serve as the primary technical and strategic contact for your migration pod, building trust with customers and coordinating with GDC engineering partners to ensure measurable value as they move to modern cloud architectures.

You will bridge legacy environments with future-state platforms, accelerating timelines through automated playbooks and

Qualifications

• 4+ years in Professional Services, Customer Success, or Technical Consulting.
• Expertise in Marketing Cloud, Data Cloud, Revenue Cloud, or Tableau.
• Experience with global or offshore delivery models (GDC) and multi-stakeholder discussions.
• Ability to translate complex architectures into business language and guide data transformations.

Responsabilités

• Lead end-to-end migration engagements—from kickoff to go-live.
• Align migration goals with account strategy, renewal, and expansion objectives.
• Build relationships with business and technical stakeholders and translate challenges into actions.
• Drive AI agent adoption and automation tooling to accelerate delivery.

Connaissances

Migration expertise

Customer engagement

AI tooling

Stakeholder management

Formation

Degree or equivalent experience

Outils

Marketing Cloud

Data Cloud

Revenue Cloud

Tableau

Description du poste

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we\'re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce\'s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

This posting is inclusive of multiple levels.

The Solution Architect, Salesforce Migrations is an individual contributor who leads complex customer migration engagements from kickoff through successful go-live. You serve as the primary technical and strategic point of contact for your migration pod — building trust with customers, coordinating with our Global Delivery Center (GDC) engineering partners, and ensuring every engagement drives real, measurable value as customers move to modern cloud architectures.

This role sits at the intersection of customer relationship management and hands-on technical execution. You\'ll act as a trusted advisor who bridges a customer\'s legacy environment with their future-state platform — accelerating timelines through automated playbooks and AI-assisted tooling, while serving as a direct feedback channel to Product and Engineering on what\'s working (and what isn\'t) in the field.

What You'll Be Doing:

What You\'ll Be Doing

Customer Engagement & Value Delivery

• Lead end-to-end customer migration engagements — owning technical delivery, project health, and successful go-live outcomes.
• Partner with Account Teams and Sales leadership to align migration goals with customers\' broader business strategy, renewal, and expansion objectives.
• Build strong relationships with both business and technical stakeholders, translating complex migration challenges into clear, actionable decisions.
• Develop and execute focused delivery plans that prioritize high-impact milestones and hold pod-level timelines to account.
• Facilitate enablement and alignment sessions to ensure customer teams are prepared and confident for platform transitions.

Strategic Partnerships & Tooling

• Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion — reducing manual effort and compressing delivery timelines.
• Collaborate closely with GDC partners, delegating repeatable technical tasks while maintaining full accountability for output quality.
• Work in close alignment with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements.
• Identify underutilized platform capabilities and incorporate them into migration roadmaps to increase customer throughput and adoption.

Technical Expertise & Incident Response

• Serve as a subject matter expert in at least one key domain: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau.
• Apply AI literacy and prompt engineering skills to guide AI agents in data retrieval, migration health reporting, and task automation.
• Act as the technical point of contact during major migration incidents — coordinating with Engineering and Product to protect the customer\'s operations during cutover phases.
• Monitor technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability.

What We\'re Looking For

• 4+ years of experience in Professional Services, Customer Success, or Technical Consulting, with a strong focus on large-scale platform migrations.
• Deep, hands-on domain expertise in one or more of the following: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau.
• Demonstrated ability to drive business value, facilitate technical discussions, and navigate complex stakeholder conversations.
• Ability to translate complex technical architectures into business-friendly language and guide customers through data transformations.
• Proven experience working with global or offshore delivery models (such as GDC) to accelerate project delivery.
• Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue, or Tableau).
• Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation.
• Understanding of how target cloud platforms integrate with telephony systems, third-party data sources, and self-service portals.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications:

• Certifications in relevant domains (e.g., Marketing Cloud Consultant, CPQ Specialist, Data Cloud Consultant, Tableau Desktop Specialist).
• Prior experience as an individual contributor leading multi-million dollar transformation engagements.
• Salesforce AI Associate or Agentblazer certifications.

What\'s in It for You

You\'ll join a team that is shaping how Salesforce customers adopt the next generation of cloud technology — with access to cutting-edge AI tools, a collaborative global delivery model, and a direct line to the Product teams building the platforms you work with. This role offers real influence: your field experience will directly inform how migration tooling evolves, and your work will be visible across the business.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $99,400 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $118,900 - $298,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.