Solutions Architect - NPO, Membership Account Team

Amazon Web Services (AWS); Austin (TX); On-site; USD 131,000 - 178,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. in the United States is seeking a Solutions Architect II to partner with Account Executives across the Membership sub-vertical and drive AWS adoption for the largest membership-based nonprofits.

You will architect, demo, and accelerate AWS adoption for organizations serving tens of millions of Americans each year, including national associations and charities. You will mentor junior SAs, contribute to reusable patterns, and lead executive-level technical briefings,

Qualifications

• 2+ years of design, implementation, or consulting in applications and infrastructures.
• 4+ years of technology domain experience (e.g., software development, cloud computing, systems engineering, security, data & analytics).
• Experience with AWS technologies from a dev/ops perspective is preferred.

Responsibilities

• Serve as the primary technical advisor on named Membership sub-vertical accounts (3–5), partnering with Account Executives.
• Drive end-to-end AWS adoption across customer workloads including discovery, design, PoC, deployment, and optimization.
• Lead production-altitude generative AI engagements on Amazon Bedrock and associated patterns.
• Architect contact-center modernization on Amazon Connect and AI-driven analytics on AWS services.

Skills

Solutions architecture

Cloud computing

Customer engagement

Mentoring

Tools

Amazon Bedrock

Amazon Connect

AWS Lake Formation

AWS Glue

Amazon QuickSight

Lex

Job description

Description

AWS Worldwide Public Sector's US Nonprofit (NPO) Solutions Architecture team is hiring a Solutions Architect II to partner with Account Executives across the Membership sub-vertical and serve the largest membership-based nonprofits in the United States — organizations whose missions touch tens of millions of Americans every year.

You will architect, demo, and accelerate AWS adoption for customers including national associations, religious organizations, charities, and member-services nonprofits — accounts where a single architectural decision can affect millions of members or program participants. The Membership sub-vertical inside NPO grew +15.7% YoY YTD growth on $65.9M YTD QSR (106.2% attainment) in H1 2026, with every month at or above 100% attainment. The work spans the most active themes in 2026 customer conversations: production generative AI on Amazon Bedrock, AI-driven business intelligence on Amazon Quick Suite, contact-center modernization on Amazon Connect, large-scale migrations from on-premises and competing clouds, and modern data platforms on AWS Lake Formation, AWS Glue, and Amazon QuickSight.

This is a player-coach team. We expect SAs to drive customer outcomes individually AND to invest in each other's growth — through a bi-weekly Kiro demo-build program, a structured SA-AE mock customer-call program for skill development, peer architecture review, and shared development of internal accelerators (Kiro CLI workflow automation, agentic-AI playbooks, customer-engagement frameworks). You will be expected to ship customer wins in your first 90 days, and you will be developed toward the next level from day one.

Key job responsibilities

• Serve as the primary technical advisor on a named book of strategic Membership sub-vertical accounts (typically 3–5 accounts), partnering daily with their Account Executive on customer engagement strategy, opportunity progression, and stakeholder alignment from technical-IC altitude up to CIO/CTO/CFO.


• Drive end-to-end AWS adoption across customer workloads: discovery, architecture design, proof of concept, production deployment, and ongoing optimization. Own the technical narrative across the customer's full lifecycle on AWS.


• Lead production-altitude generative AI engagements on Amazon Bedrock — including Knowledge Base + AgentCore deployments, Retrieval-Augmented Generation patterns, model selection and inference-latency optimization, agentic-AI use cases (Strands SDK, Amazon Q), and Responsible AI guardrails for member-facing applications.


• Architect contact-center modernization on Amazon Connect (including Amazon Lex, Amazon Nova Sonic for voice, agentic voice-banking patterns) and AI-driven analytics on Amazon Quick Suite, AWS Lake Formation, AWS Glue, and Amazon QuickSight.


• Lead customer-facing immersion days, builder days, and executive-altitude technical briefings — translating business priorities into AWS architectures, pricing estimates, and roadmap proposals.


• Build and contribute reusable demo and architecture patterns to the NPO SA org's bi-weekly Kiro demo-build program — your work is expected to multiply beyond your accounts and benefit peer SAs across the broader NPO vertical.


• Mentor more junior SAs on the team via structured coaching: the SA-AE mock customer-call program, build-day shadowing, peer review of customer artifacts, and pair-architecting on complex engagements.


• Influence customer technical and business stakeholders at director through C-suite altitude — earning the trust to be invited back into executive conversations on subsequent strategic decisions.

A day in the life

You might start the day with a 1:1 with your Account Executive on opportunity progression, then transition into a customer architecture review for a Bedrock production workload — including a discussion on inference-latency tradeoffs and Knowledge Base ingestion patterns. After that, you might run a Quick Suite Spaces demo for a customer's analyst team to show natural-language BI in action, draft an executive readout for a CIO using Kiro, and close the day with a 30-minute peer build-day session where you and a teammate design the next agentic demo for the Kiro demo-build program.

You will move between executive-altitude conversations, hands-on technical work, customer-tailored demo building, and mentorship of more junior SAs — often within the same day.

About The Team

Our team supports the largest membership-based nonprofits in the United States, dozens of organizations whose missions reach tens of millions of Americans every year.

We invest heavily in each other. Operating norms — not nice-to-haves — include:

• A bi-weekly Kiro demo-build program where SAs across the NPO org showcase customer-tailored demos and pair-build new ones together (Feb–Dec 2026).


• An NPO SA Org GenAI Accelerator mechanism that closes the PoC-to-production gap on customer GenAI engagements by integrating GenAIIC and AIDLC.


• An agentic-AI-first internal workflow: 30+ NPO SAs across the broader NPO vertical use Kiro CLI to automate territory management, customer outreach, and demo-build — recovering tens of hours per week per SA back into customer-facing engagement.

The Membership team's customer engagements are real, the customers are mission-driven, and the team's investment in your development is durable. SAs on this team move up the technical-altitude ladder quickly.

Basic Qualifications

• 2+ years of design, implementation, or consulting in applications and infrastructures experience


• 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience

Preferred Qualifications

• Experience working within software development or Internet-related industries


• Experience migrating or transforming legacy customer solutions to the cloud


• Experience working with AWS technologies from a dev/ops perspective

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 131,300.00 - 177,600.00 USD annually

USA, VA, Arlington - 131,300.00 - 177,600.00 USD annually

USA, WA, Seattle - 131,300.00 - 177,600.00 USD annually

Company - Amazon Web Services, Inc.

Job ID: A10444663