Solutions Architect, Enterprise (Presales)

Stripe; Seattle (WA); Hybride; USD 172 000 - 305 000; Plein temps

Résumé du poste

Stripe is seeking a Solutions Architect to partner with enterprise customers, building trusted relationships with C-level executives and technical decision makers to design end-to-end solutions and monetize opportunities.

You will lead customer engagements, align with product roadmaps, and drive growth across Stripe’s portfolio while traveling as needed. This hybrid role offers opportunities to influence strategic outcomes and work with top engineers and sales teams.

Qualifications

• 7+ years in a customer-facing engineering role in a global software enterprise.
• 5+ years of pre-sales experience.
• Experience in payments/billing/invoicing/issuing/banking/Fintech space.
• Executive engagement skills and presence with senior leadership.
• Facilitation skills for customer meetings and strategy sessions.
• Understanding of SDLC and API architectures; coding in Stripe languages is a plus.
• Excellent verbal and written communication; ability to explain complex concepts clearly.
• Ability to operate independently in a fast-paced environment.
• Ownership mindset and drive to implement change.
• Strong English communication skills and willingness to travel.

Responsabilités

• Be a key member of a Stripe account team with deep involvement in defining the customer strategy.
• Identify and close new complex opportunities and accelerate solution adoption.
• Drive thought leadership for key business and technical stakeholders including C-level executives.
• Design and apply Stripe solutions to customer challenges and create end-to-end transformation roadmaps.
• Conduct business analysis and research on customers, industries, and competitors to support growth.
• Lead strategy engagements, EBRs, readouts, and solution demos to win technical engagements.
• Expand Stripe footprint within accounts by introducing new capabilities and local payment methods.
• Act as Voice of the Customer to inform leadership, product and engineering teams.
• Participate in forecasting, QBRs, and account planning to align for success.
• Travel ~25% to meet with users and teams.

Connaissances

Executive engagement

Stakeholder management

Presentation skills

Communication skills

Independent worker

Ownership mindset

Travel flexibility

Formation

7+ years in customer-facing engineering role

5+ years in pre-sales

Fintech/payments domain experience

Software lifecycle understanding

API architectures

Outils

Ruby

Python

JavaScript

Java

Go

Description du poste

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

Who we are

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About The Team

The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We influence revenue growth across Stripe’s product portfolio, and collaborate with sales, support, product management, and Stripe’s executive team to provide the best experience to our most valued customers.

What you’ll do

As a member of the team, the Solutions Architect will build highly consultative trusted relationships with C-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. You'll architect business models with them so they can drive new monetization opportunities and growth for both the user and Stripe.

Responsibilities

• Be a key member of a Stripe account team with deep involvement in defining the customer strategy
• Identify and close new complex opportunities, and accelerate solution adoption. Understand and align with the customer’s product and business roadmap and uncover opportunities for Stripe to accelerate their progress on that roadmap.
• Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering and Head of Payments.
• Work to deeply understand the customer’s business objectives, and then design and apply Stripe’s solutions to their challenges. Develop and articulate the end to end customer transformation journey and create future roadmaps and architectures with deep 3rd party integrations in play.
• Conduct business analysis and background research on customers, industries, and competitors with a view to support growth for the user's business.
• Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelizing the proposed solutions through executive briefings, readouts, presentations, workshops and solution demos.
• Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods.
• Act as the “Voice of the Customer” to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery.
• Participate in sales forecasting, Quarterly Business Reviews and account/territory planning to strategically and tactically align for success
• Approximately 25% travel is anticipated to help you connect in-person in a meaningful way with users and collaborate internally

Who you are

You have achieved an experienced position as an enterprise architect, senior solution architect or principal solution engineer and have a successful track record advising enterprise-grade digital native / SAAS / Platform / Marketplace companies, focused on identifying business priorities, formulating technology strategies and designing an end-to-end business solution. You possess deep technical acumen, high interpersonal and leadership skills, and have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success along the entire customer journey. Strategic and creative thinker who can proactively identify challenges, take ownership, and maintain a positive approach when facing difficult obstacles.

Minimum Requirements

• 7+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, for a global software enterprise.
• 5+ years of experience in pre-sales
• Experience in the payments/ billing / invoicing / issuing / banking / Fintech space
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
• Thorough understanding of the software development lifecycle and API architectures. A background in writing code in any of Stripe’s primary deployment languages (Ruby, Python, JavaScript, Java, Go, etc.) is a plus.
• Outstanding spoken and written communication skills, presentation skills, and confident in explaining complex concepts to both technical and non-technical audiences.
• Ability to operate independently in a highly ambiguous and fast-paced environment
• Passion to take on ownership and drive change in a constantly evolving environment.
• Superior verbal and written communication skills in English
• Ability to travel per business needs

Preferred Requirements

• Media & Entertainment, Gaming / Retail / Financial Services industry experience
• Prior experience in consulting
• Experience at a growth stage internet/software company

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $172,400 - $305,000. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.