Solutions Architect, EMEA Region - India

Remote; San Francisco (CA); Remote; USD 120,000 - 160,000; Full time

Job summary

JumpCloud is seeking a Solutions Architect to migrate customers from Active Directory and other directories to the JumpCloud platform. You will work with a variety of customers on structured engagements, acting as a trusted technical bridge from initial implementation to expansion of usage.

You will understand customer environments, define milestones, and articulate a clear plan to achieve them. You will collaborate with Customer Success Managers to drive adoption, and you will provide hands‑on

Qualifications

• 6+ years experience in SaaS, professional services, directory admin, or implementation roles.
• Minimum 1 year in a technical JumpCloud role or JumpCloud admin console experience.
• Deep technical expertise with a customer-facing posture.
• Project management, time management and planning skills.
• Strong aptitude for learning new technologies for customer environments.
• Excellent oral and written communication skills.

Responsibilities

• Gain deep understanding of customer environment and business needs through discovery sessions.
• Help define milestones for JumpCloud usage and adoption.
• Develop clear vision and plan to achieve milestones.
• Partner with CSM to drive adoption and usage targets.
• Provide technical guidance through complex architectural conversations.
• Perform environment reviews for best practices and expansion opportunities.
• Communicate planned environment changes to customers and stakeholders.
• Hands-on work in customer environments for migration or configuration tasks.
• Escalate and reproduce issues promptly.
• Document customer interactions, goals, and outcomes.

Skills

SaaS experience

Customer-facing

Project management

Technical JumpCloud experience

Strong communication

Willing to travel on-site

Education

MCSA/MCSE

Tools

Active Directory

AzureAD

Okta

Job description

About JumpCloud

JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

About the role:

We are looking for inspired technology professionals who love the challenge of implementing and migrating customers from their Active Directory, Okta, and other identity management directories to the JumpCloud platform through a structured, efficient, outcome-based process while leveraging your expertise and all available JumpCloud resources. Solutions Architects at JumpCloud will have the opportunity to work with a wide variety of customers on structured engagements to provide a strong trusted technical bridge between JumpCloud and our customers, from the start of their implementation through to their continued expansion and use of JumpCloud. A Solutions Architect will develop a partnership with their customers to gain insight and operate at a high level to enhance their customer’s experience with JumpCloud.

What you’ll be doing:

• Gain a deep understanding of your customer’s environment and technical business needs through detailed and thorough discovery sessions.

• Help define applicable milestones for your customer’s intended use of JumpCloud.

• Develop and articulate a clear vision and plan to achieve those milestones.

• Partner with your CSM counterpart to proactively drive efficient adoption of the JumpCloud platform and progress towards usage targets and milestones for each customer you work with.

• Confidently provide technical guidance to our partners and customers through complex architectural conversations, from User Adoption strategy and Onboarding to custom SCIM integrations and beyond.

• Perform systematic environment reviews with your customers to ensure adherence to best practices and identify areas for improvement or expansion.

• Work closely with larger customer organizations on long-term or ongoing engagements.

• Communicate regularly with customers about their planned environment changes or updates as they relate to JumpCloud and potential use-cases.

• Work hands‑on in customer environments when applicable to execute migration or configuration tasks.

• Escalate and reproduce issues in‑house and respond in a timely manner.

• Clearly and thoroughly notate customer interactions, goals and outcomes for your own reference and to share with internal stakeholders and peers.

• Test new customer use‑cases using in‑house and industry tools, and document the outcomes for customers and in our internal knowledge repository.

• Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal and external tools, to provide the most effective, world‑class solutions for our partners, prospects, and customers.

• Assist with onboarding of new PS Team Members and share your SME‑level knowledge internally and externally.

• Consult, plan, and execute implementations of JumpCloud alongside other PS engagements and projects as‑needed.

• Provide regular feedback and stakeholder participation in process and tooling enhancements related to the delivery of Professional Services for our customers.

We’re looking for:

• A strong desire to see customers win and be successful at their jobs through the utilization of our Open Directory Platform software

• 6 or more years experience in a prior SaaS, professional services, Directory administrator, or implementation role(s)

• Minimum 1 year of experience in a prior technical JumpCloud role, or equivalent experience with the JumpCloud admin console

• Deep technical expertise and a high aptitude in a customer‑facing position

• Project management, time management & planning skills

• Strong aptitude for learning new technologies and understanding how to utilize them in a customer‑facing environment

• Strong oral and written communication skills

• Possesses a logical approach to problem solving

• Proven ability to understand/test/configure various integration and connectivity enhancing technologies in various environments

• Willing to travel on‑site to customer locations if required

Preferred Qualifications:

• Administrating or supporting Medium-to-Large scale SMB environments & architecture

• Microsoft 365 and AzureAD experience

• Active Directory expertise, MCSA/MCSE, or prior AD administrative experience required

• Apple MDM, AD Device Management, AzureAD Connect, and Intune

• Okta administrative experience or certification preferred

• Google Workspace administrative experience

• AWS Experience & Skills desired (S3, Lambda, EC2, CloudWatch)

• Device Management - Windows, macOS, iOS, Android and Linux Operating Systems

• LDAP administration, troubleshooting, and maintenance experience

• Networking & Authentication (RADIUS, LDAP, SSH, SMB/Samba)

• In‑depth knowledge of Single Sign‑on, SCIM, JIT, OIDC and SAML

• Scripting experience, PowerShell preferred

• User onboarding and offboarding

• Software systems setup and configuration experience