Solutions Architect - Digital Experience US

HINCX Hiscox Inc.; Boston (MA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Bonus

401(k) with match

Health insurance

Paid time off

Job summary

Hiscox USA is seeking a Solution Architect to design, govern, and evolve end-to-end technology solutions for Digital Experience and API integration within the insurance value chain. You’ll collaborate with business leaders, product owners, and engineering teams to ensure scalable, secure, and compliant solutions aligned with enterprise standards.

The role requires deep technical expertise across UX/CX, API development, and insurance knowledge, with a track record in complex programs.

Qualifications

• 5+ years of experience in solution, systems, or enterprise architecture.
• 5+ years of experience in insurance technology environments.
• Strong knowledge of current UX/CX tooling, patterns and testing methodologies.
• Experience with Core Insurance Platforms.
• Demonstrated practical experience with architecture principles.
• Strong communication, storytelling and presentation skills.
• Experience in an Agile software development environment.
• Strong software engineering or lead developer experience moving into architecture.
• Track record of managing architecture of multiple change projects/programs in a complex environment.
• Strong analytical and problem solving skills.
• Self-starter who can work autonomously and add value in a team.
• Excellent interpersonal, organization and time management skills.
• Cooperative, flexible and able to work well with others.

Responsibilities

• Interact with technical engineers and senior stakeholders with adaptable communication style.
• Identify stakeholder needs to address major concerns throughout projects.
• Own the overall architecture strategy and communicate it across teams.
• Present options, risks, and recommendations clearly to leadership.
• Document architectural artifacts such as As-Is, Transformation, and To-Be architectures.
• Defend solutions before Architecture Review Board.
• Ensure artifacts match current implementations and future plans.
• Translate business domain language to technical concepts for design decisions.
• Engage technical teams to deliver solutions using AI and UX/CX tooling.

Skills

Solution architecture

Insurance tech

UX/CX tooling

Core insurance platforms

Communication

Agile

Software engineering

Architecture leadership

Analytical skills

Mentorship

Time management

Team collaboration

Job description

Job Details

Job Type: Permanent

Build a brilliant future with Hiscox

Position: Solution Architect – Digital Experience/API, Hiscox USA

Reporting to: Head of Solution Architecture, US

Location: Atlanta/Boston

The Role

The Solution Architect is responsible for designing, governing, and evolving end‑to‑end technology solutions that support Digital Experience and the API integration layer in the insurance value chain. This includes portals and user interfaces that engage both our customers as well as Agent communities. Hiscox is currently transforming our Digital Experience and this is an opportunity to drive these changes through the US organization and be a part of change that directly affects our customers and business stakeholders. This role partners closely with business leaders, product owners, engineering teams, and third‑party vendors to ensure solutions are scalable, secure, compliant, and aligned with enterprise architecture standards. The ideal candidate combines deep technical expertise, current UX/CX technologies and patterns, API development experience and a strong insurance domain knowledge and the ability to translate complex business requirements into actionable solution designs.

Key Responsibilities

• Interact with a range of people, from highly technical software engineers to Senior Executive stakeholders. This means the ability to change their style/approach is essential.
• Identifying what a particular stakeholder needs to know or is concerned about is critical to ensuring that projects address the major stakeholder concerns on an on-going basis.
• Take ownership of the overall architecture strategy/design for a complex program of work and communicate it to all members of a project team. Technical, architectural, functional and impact and risk elements of the design need to be conveyed to technical and non-technical members.
• Presenting options, risks, recommendations in a language and a way that shows understanding and technical leadership is essential.
• Document and develop architectural artifacts include As-Is Architecture, Transformation Architecture and End-State or To-Be Architecture.
• Defend these solutions in front of a local and enterprise Architecture Review Board.
• Work closely with technical and business teams to confirm architecture artifacts match current implementations as well as understand how changes affect current and future implementations.
• Interact with business domain experts and therefore must be comfortable acquiring and using business domain language and knowledge to convey concepts and recommendations.
• Engage with and assist technical teams in delivering the Solution. From understanding testing requirements to being involved with the development of solution using a variety of technologies including AI and current UX/CX tooling.

Person Specification Requirements

• 5+ years of experience in solution, systems, or enterprise architecture
• 5+ years of experience in insurance technology environments
• Strong knowledge of current UX/CX tooling, patterns and testing methodologies.
• Experience with Core Insurance Platforms
• Clearly stated demonstrable practical experience and understanding of best practice architecture principles
• Strong communication, storytelling and presentation skills; Ability to engage, influence and motivate stakeholders at all levels
• Experienced in an Agile software development environment
• Strong software engineering or lead developer experience – the ability to take that experience up a level to the Solution Architecture space
• Track record of managing the architecture of multiple change projects/programs in a complex environment
• Strong analytical and problem solving skills
• Highly results/outcomes driven, with the energy and determination to succeed in a very fast paced environment where the pace and quality of response is critical to success
• Be a go‑to resource for other solution architects and technical architects that are looking for assistance with solving complex architecture issues
• Review other architect’s solutions and ensure those solutions align with program goals
• Motivated self‑starter who can work autonomously and add value in a team
• Excellent interpersonal, organization and time management skills
• Must be cooperative, flexible and able to work well with others

What Hiscox USA Offers

• Competitive salary and bonus (based on personal & company performance)
• 401(k) with competitive company matching
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
• Company paid group term life, short‑term disability and long‑term disability coverage
• 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
• Paid parental leave
• 4 week paid sabbatical after every 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
• Company paid subscription to Headspace to support employees’ mental health and wellbeing
• Recipient of 2024 Cigna’s Well-Being Award for having a best‑in‑class health and wellness program
• Dynamic, creative and values‑driven culture
• Modern and open office spaces, complimentary drinks Note: this position is hybrid and requires two (2) days in our office weekly

Salary

Salary Range: $110-$150k

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment

About Hiscox USA

Hiscox USA underwrites small‑to mid‑market commercial risks through brokers, other insurers and distribution partners and directly to businesses. In 2026, gross written premiums for the segment will represent over $1bn. Circa 50% of the portfolio comprises small commercial business sold either online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners including Professions, Crisis Management and Specialist lines such as Media & Entertainment. Hiscox USA has built the digital business since 2010 through ongoing investment in the brand, technology and operational capabilities. The business has pursued an omni‑channel approach since inception, and so are less constrained by the channel conflict which affects some competitors. Customers have a choice of buying policies online end‑to‑end, by connecting with a Hiscox agent over the telephone, or alternatively through a third‑party broker or insurance carrier partner. The business follows an ‘all roads lead to Hiscox’ philosophy, ensuring it is available to do business with target customers whichever way they choose.

Additional Information

#LI-RM1 Work with amazing people and be part of a unique culture If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us. If this is your first time visiting our career site and you wish to stay in touch please select the 'Introduce yourself' button on the top right. This will allow us to contact you with suitable vacancies. If you are a returning prospect and wish to view our current vacancies please Search for Jobs using the link on the top right. We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we’re a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values – such as integrity and courage – where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you.