Solutions Architect

Epiq; Town of Tonawanda (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Epiq eDiscovery Solutions, Inc. is seeking a senior technical professional to consult with sales and external clients on eDiscovery-focused solutions in New York.

The role covers Forensics/ESI collection, processing, hosting operations, AI-driven workflows, and document review services. You will articulate value propositions to clients and support revenue targets while coordinating with sales, service delivery and clients.

Qualifications

• College degree or equivalent is required.
• In-depth knowledge of eDiscovery platforms and applications including Relativity, Relativity aiR, Nuix, and similar toolsets.
• Minimum of 10 years of industry specific experience.

Responsibilities

• Provide sales support and present solution offerings for Epiq prospective clients.
• Solicit client business requirements, develop a technical sales strategy, effectively demonstrate the solutions that address these requirements and provide business value.
• Contribute to achieving business unit revenue targets by responding to RFI/RFPs, client demonstrations, assisting in proposal preparation and pricing.
• Prepare cost estimates by analyzing client needs and provided assumptions.
• Coordinate project communication with teams including sales, service delivery and clients to ensure successful project start-up and that client's requirements are fulfilled.
• Conduct internal sales training on Epiq solution offerings.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; cultivating personal business networks; participating in external professional groups.

Skills

Multi-tasking

Verbal & written communication

Analytical thinking

Presentations

Client consultative skills

Education

College degree or equivalent

Tools

Relativity

Relativity aiR

Nuix

Job description

At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale.

Job Description

Job Summary

A technical professional to consult with sales and external clients on eDiscovery focused solutions. The specific areas of expertise required are as follows: Forensics/ESI collection, ESI Processing and Hosting operations, AI and analytics driven workflows, and Document Review Services. Solutions may be presented in a transactional or managed services context. The architected Solutions must be designed to fulfil client requirements and also be acceptable to the business both in terms of revenue and profitability. The Sales support function will largely include articulating value propositions internally to the Sales team, and directly to clients. Strong organizational and interpersonal skills, operational management experience, and the ability to be a team player are essential.

Core Job Duties

• Provide sales support and present solution offerings for Epiq prospective clients
• Solicit client business requirements, develop a technical sales strategy, effectively demonstrate the solutions that address these requirements and provide business value
• Contribute to achieving business unit revenue targets by responding to RFI/RFPs, client demonstrations, assisting in proposal preparation and pricing
• Prepare cost estimates by analyzing client needs and provided assumptions
• Coordinate project communication with teams including sales, service delivery and clients to ensure successful project start-up and that client's requirements are fulfilled
• Conduct internal sales training on Epiq solution offerings
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; cultivating personal business networks; participating in external professional groups

Credentials

• College degree or equivalent is required
• In-depth knowledge of eDiscovery platforms and applications including Relativity, Relativity aiR, Nuix, and similar toolsets
• Minimum of 10 years of industry specific experience

Required Cognitive and Psychosocial Characteristics

• Ability to multi-task in a fast-paced, deadline-driven team environment
• Excellent verbal and written communication skills
• Effective analytical and problem-solving skills
• Excellent presentation skills and customer service orientation
• Excellent client consultative skills that foster credible client relationships at mid-senior levels of law firms and corporate legal departments

#1100 Epiq eDiscovery Solutions, Inc.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships
• Nurture long-term relationships
• Remove collaboration barriers
• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.