Solutions Architect

NMC2; Dallas, Northern (TX, KY); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Lunch stipend

Employer-paid medical

Dental & Vision

Paid parental leave

401(k) match

PTO + holidays

Job summary

NorthMark Compute & Cloud (NMC²) is seeking a Solutions Architect to serve our most strategic HPC and cloud customers. You will be a trusted technical advisor, helping clients design, deploy, and scale compute‑intensive workloads—from AI/ML training to scientific simulations—while aligning with sales and product to showcase our platform.

In this high‑impact role you will own critical technical engagements, optimize performance, deliver compelling demos, relay customer feedback to the product

Qualifications

• 5+ years in roles such as Cloud Solutions Architect, TAC, or Customer Engineer.
• Hands-on experience in cloud and HPC environments.
• Experience with CUDA/OpenCL, MPI and ML workloads.
• Ability to explain complex concepts to technical and non-technical audiences.

Responsibilities

• Serve as the primary technical point of contact for strategic customers, troubleshooting HPC, cloud, and AI/ML challenges.
• Guide customers in optimizing compute performance for ML training, inference, and simulations on the NMC² platform.
• Partner with sales to identify growth opportunities and deliver technical demos.
• Bridge between customers and product, relaying feedback and aligning roadmaps.
• Engage with stakeholders to negotiate solutions and remove blockers for strategic accounts.
• Contribute to technical documentation and reference architectures.

Skills

Cloud architecture

HPC computing

Terraform

Ansible

Kubernetes

Python

CUDA

OpenCL

MPI

Technical communication

Tools

Terraform

Ansible

Job description

NorthMark Compute & Cloud (NMC²) is backed by dedicated leadership and investment, with a clear mission as it operates at the bleeding edge of technology. Its goal is to scale and enhance the high-performance computing (HPC) and cloud infrastructure that supports its clients’ research, production, and delivery, enabling breakthroughs that shape the industries of tomorrow. Its engineers build critical infrastructure to eliminate friction in scientific research, simulations, analysis, and decision-making, accelerating discovery and driving faster innovation.

The Position

NMC² is seeking a Solutions Architect to serve our most strategic HPC and cloud customers. You will be a trusted technical advisor, helping clients design, deploy, and scale compute-intensive workloads — from large-scale AI/ML training and inference to advanced scientific simulations and data-driven research. You will sit at the intersection of engineering, sales, and product — acting as the voice of the customer internally and the face of NMC²’s technical capability externally. This is a high-impact role for someone who thrives on solving hard problems and building lasting partnerships.

Responsibilities:

• Serve as the primary technical point of contact for key and strategic customers, troubleshooting complex HPC, cloud, and AI/ML challenges.
• Guide customers in optimising compute performance for ML training, inference, and simulation workloads, ensuring seamless integration and scalability on the NMC² platform.
• Partner with the sales team to identify growth opportunities, promote new platform capabilities, and deliver compelling technical presentations and demos.
• Act as a bridge between customers and the NMC² product team — relaying feedback, surfacing feature requests, and ensuring the roadmap reflects real customer needs.
• Engage with internal and external stakeholders to negotiate solutions, drive alignment, and remove blockers for strategic accounts.
• Contribute to the development of technical documentation, reference architectures, and best practice guides for the NMC² ecosystem.

Requirements:

• 5+ years in roles such as Cloud Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud and HPC environments.
• Proficiency with Infrastructure as Code tools such as Terraform and Ansible.
• Experience with Kubernetes and Python programming.
• Solid understanding of GPU and HPC computing, including ML training, inference workloads, and relevant stacks (e.g. CUDA, OpenCL, MPI).
• A customer-first mindset with a proven ability to build trust and foster long-term technical relationships.
• The ability to explain complex technical concepts clearly to both technical and non-technical audiences.

Preferred:

• Hands-on experience with HPC and ML orchestration frameworks (e.g. Slurm, Kubeflow, MPI).
• Experience with deep learning frameworks such as PyTorch or TensorFlow.
• Familiarity with tools and services from major cloud providers (AWS, Azure, GCP) and hardware vendors like NVIDIA.
• Strong project management skills with the ability to prioritise and deliver across multiple accounts.
• Experience mentoring technical teams and contributing to team growth.
• A track record of stakeholder negotiation and cross-functional collaboration.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Company-Paid Lunch Stipend: Lunch is provided via GrubHub

Company-Paid Benefits: 100% Employer-Paid Medical in our High Deductible Health Plan, Dental and Vision benefits for employees and their families, 16 weeks of Paid Parental Leave, Employee Assistance Program, Life insurance, Short-Term Disability and Long-Term Disability

401(k): Company will match 100% of your contributions up to 6%

Optional Employee-Paid Benefits: Medical insurance in our PPO plan and a variety of other benefits such as Health Savings Accounts (with Company Contribution!), Flexible Spending Accounts, Supplemental Life Insurance, Wellhub and more.

Time Off: 25 days of Paid Time Off plus 12 company holidays

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