Solution Outcome Manager @Advizex (Remote)

Myriad360; New York (NY); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

17 PTO days

Flexible work arrangements

Retirement savings plans

Long term disability

Life insurance

Job summary

Advizex, a Myriad360 company, is a fast-growing Managed Services Provider. The Solution Outcome Manager will serve as the strategic business partner and primary relationship owner for an assigned portfolio of managed services customers, ensuring measurable outcomes through adoption of managed IT solutions.

You will work with Service Delivery, Operations, Sales and Executive Leadership to align technology with business objectives, drive satisfaction, retention and profitable growth.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business, or related field; master's preferred.
• 8+ years in customer success, service delivery, account management, managed services, or related leadership roles.
• Experience conducting executive business reviews, strategic planning sessions, and technology roadmaps.

Responsibilities

• Build and maintain executive stakeholder relationships with IT decision-makers.
• Serve as the primary strategic point of contact for assigned customer accounts.
• Develop trusted advisor relationships by understanding each customer's goals, challenges, and tech priorities.
• Conduct regular operations meetings, QBRs, and annual strategic planning reviews.
• Ensure customers realize the full value of managed services investments.
• Monitor customer health, engagement, and satisfaction metrics.
• Identify and mitigate risks affecting retention and profitability; coordinate cross-functional teams.
• Maintain high retention and renewal rates; develop and execute customer success plans.

Skills

Executive relationship management

Strategic thinking

Financial acumen

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in CS/IT/Business

Master's degree preferred

Tools

ConnectWise

Autotask

ServiceNow

Salesforce

HubSpot

Job description

This position willjoin the Advizex team, a Myriad360 company.

Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360’s growing portfolio,Advizexcontinues tooperatewith the same trustedexpertiseand customer-first philosophy—now strengthened by broader resources and reach.

For over 50 years,Advizexhas done more than simply keep pace with technology—it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail,Advizexdelivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.

This role will join theAdvizexteam and play a keypartin continuing that legacy.

Learn more aboutAdvizex here !

Role Overview

This is an opportunity to join a fast-growing Managed Services Provider .The Solution Outcome Manager serves as the strategic business partner and primary relationship owner for an assigned portfolio of managedservicescustomers. The Solution Outcome Manageris responsible forensuring customers achieve measurable business outcomes through the effective adoption andutilizationof managed IT solutions.

This role is accountable for customer satisfaction, retention, recurring revenue growth, and account profitability. The Solution Outcome Manager works closely with Service Delivery, Operations, Sales, and Executive Leadership to align technology solutions with customer businessobjectiveswhile ensuring services are delivered efficiently, profitably, and ata high levelof quality.

The ideal candidate combines business acumen, financial awareness, relationship management, and technology consultingexpertiseto drive long-term customer success and mutual business value.

Must be based in the United States.

Key Responsibilities

• Customer Relationship Management
  • Build andmaintain strong relationships with executive stakeholders , business leaders, and IT decision-makers.
  • Serve as the primary strategic point of contact for assigned customer accounts.
  • Develop trusted advisor relationships through a deep understanding of each customer's business goals, challenges, and technology priorities.
  • Conduct regular operations meetings, Quarterly Business Reviews (QBRs), and Annual Strategic Planning Reviews .
  • Ensure customers understand and realize the full value of their managed services investment .
• Customer Success & Retention
  • Monitor customer health , engagement, and satisfaction metrics.
  • Identifyand proactively mitigate risks that couldimpactcustomer satisfaction or retention.
  • Manage escalations and coordinate cross-functional teams to ensuretimelyresolution of customer concerns.
  • Maintain high customer retention and contract renewal rates.
  • Develop and execute customer success plans aligned with businessobjectivesand desired outcomes.
• Customer Profitability & Financial Performance
  • Monitor the financial health and profitability of assigned customer accounts.
  • Identifyaccountsoperatingoutside target profitability thresholds and develop improvement plans.
  • Partner with Service Delivery and Operations teams to addressscopecreep, excessive support consumption, and service inefficiencies .
  • Recommend contract adjustments, service realignment, automation initiatives, and technology improvements that improve both customer outcomes and account profitability.
  • Participate in pricing reviews, service packaging discussions, and contract renewals .
• Revenue Growth & Account Expansion
  • Identifyopportunities for additionalmanaged services, professional services, and technology solutions .
  • Collaborate with Account Executives and Sales teams to support upsell, cross-sell, and renewal opportunities .
  • Support business case development and solution recommendations.
• Strategic Technology Planning
  • Collaborate with customers to create and maintaintechnology roadmaps .
  • Provide guidance on cybersecurity, cloud strategy, infrastructure modernization, compliance, business continuity, and digital transformation initiatives.
  • Identifyopportunities to improve operational efficiency , reduce business risk, and support growthobjectives.
  • Deliver business-focused recommendations based on industry trends, emerging technologies, and best practices.
  • Facilitate strategic planning discussions that connect technology investments to measurable business outcomes.
• Customer Advocacy
  • Act as the voice of the customer across the organization.
  • Partner closely with:Managed Service Delivery,Professional Services,Sales and Account Management,Executive Leadership
  • Drive alignment between customer expectations and service delivery capabilities.
  • Foster long-term partnerships that strengthen customer loyalty and advocacy.

Required Qualifications

• Education :Bachelor's degree in Computer Science, Information Technology, Business, ora relatedfield. Master's degree preferred.
• Experience
  • 8+ years of experience in Customer Success, Service Delivery, Account Management, Managed Services, or related customer-facing leadership roles.
  • Prior hands-on technical experience in one or more of the following:
    • Enterprise networking
    • Cybersecurity
    • Enterprise storage (SAN, NAS, software-defined storage)
    • Virtualization (VMware, Nutanix, Hyper-V)
    • Hyperconverged infrastructure (VxRail, Nutanix,PowerFlex)
    • Database administration (Oracle, MS SQL, Postgres)
  • Proventrack recordof driving customer retention, account growth, and profitability.
  • Experience conducting executive business reviews, strategic planning sessions, and technology roadmap discussions.
  • Strong analytical, financial, and business problem-solving skills.
  • Excellent verbal, written, presentation, and interpersonal communication skills.
  • Ability to manage multiple customer relationships and priorities simultaneously.
  • Strong understanding of managed services delivery models, SLAs, recurring revenue businesses, and customer lifecycle management.
  • Experience leading executive-level customer engagements and strategic business reviews.
  • Demonstrated success driving customer retention, growth, customer satisfaction, and account profitability.

PreferredExperience:

• 10+ years of experience in customer success, account management, managed services, or technology consulting.
• Experience managing a portfolio of customers with responsibility for recurring revenue, renewals, and account profitability.
• Familiarity with PSA and CRM platforms such as ConnectWise, Autotask, ServiceNow, Salesforce, HubSpot, or similar systems.
• Knowledge of ITIL service management principles.
• Experience supporting mid-market and enterprise customers.
• Deep understanding of Managed Services operational, financial, and customer success best practices, including KPI development, service delivery governance, customer health scoring, gross margin management, recurring revenue optimization, SLA performance, customer retention strategies, and continuous service improvement methodologies.
• Industry certifications such as ITIL, Microsoft, Cisco, CompTIA, Customer Success certifications, or related credentials.
• ITIL, AWS, Azure, Cisco, Microsoft,orother relevant certifications.

As an Advizex employee, you will be eligible for the following benefits and perks:

• Company-subsidized medical benefits
• Dental and vision coverageoffered
• 17 PTO days
• Flexible Work Arrangements
• Retirement Savings Plans
• Paid Long Term Disability
• Basic Life Insurance offered

Pursuant to Pay Transparency Laws, the base salary range for this position is $110,000- $130,000 , plus opportunities for profit-sharing bonus and/or commission. Compensation may vary by geography.

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.