Solution Manager

OpenSymmetry; Austin (TX); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health, dental, vision package

401K with company match

Volunteer Time Off

Flexible work schedule

Job summary

OpenSymmetry in Austin, TX is seeking a Solution Manager to oversee client engagements and drive delivery across SPM, ICM, and related platforms. You will lead project teams, manage scope, risks, and finances, and serve as the trusted adviser to clients and stakeholders.

The role requires rapid learning of new technologies, strong problem-solving, and exceptional communication. Occasional travel and client on-site or remote work are part of the responsibilities.

Qualifications

• Experience managing technology-focused projects from kickoff through delivery.
• Ability to travel as needed.
• Experience establishing executive-level communications and relationships.
• Strong command of project implementation methodologies for enterprise deployments.
• Proven problem-solving skills with root-cause analysis.
• Ability to influence and gain acceptance in sensitive situations.
• Ability to quickly assess and communicate project risks to management.
• Excellent customer advocacy and relationship skills.
• Excellent written and verbal communication skills.

Responsibilities

• Manage technology-focused projects from kickoff through delivery, serving as the primary contact and trusted advisor for clients.
• Enforce quality assurance standards across deliverables throughout the system development life cycle.
• Manage project scope, client change requests, and risks, ensuring client satisfaction and project stability.
• Identify and resolve project challenges using problem-solving techniques to meet client goals.
• Ensure compliance with OpenSymmetry’s PM methodology and provide comprehensive status updates on financials, risks, and milestones.
• Own and manage project financials: forecasting, budgeting, profitability, billing, invoicing, and reporting.
• Mediate internal resource or software issues and align cross-functional teams on priorities.
• Act as PM to manage support and service delivery contracts and meet revenue/cost projections.
• Develop and maintain strong client relationships and coordinate governance meetings.
• Lead project teams, mentor members, and foster a collaborative client-focused environment.
• Support pre-sale activities: proposals, change requests, sales presentations, and SOW review.

Skills

Project Financials

Travel ability

Executive communication

PM methodologies

Problem-solving

Influence others

Risk communication

Customer advocacy

Verbal communication

Education

Bachelor's degree (Business/CS/Math/Science)

Project Management certifications

Tools

IBM ICM

Callidus

Xactly

Oracle

ERP/CRM/HR apps

Job description

Position Summary:

The Solution Manager is a critical member of the Professional Services team, managing engagements with up to 10 small, mid-sized, and large clients concurrently. The Solution Manager combines project leadership with technical acumen, quickly learning new technologies and developing a high-level understanding of SPM and ICM platforms, along with expertise in incentive compensation management processes, data integrations, and solution delivery to guide project teams, advise clients, and drive successful business outcomes. The Solution Manager will spend time, on-site or remotely, with each client and provide guidance and direction to the team (1-20 consultants). Another key responsibility is understanding the commercial aspects of each account while proactively managing OpenSymmetry's financial risk and raising concerns to management.

Success in this role requires the aptitude to quickly learn new technologies and develop a high-level understanding of Sales Performance Management (SPM) and Incentive Compensation Management (ICM) technologies.

The ideal candidate will be able to:

• Manage technology-focused projects from kickoff through delivery, overseeing technical execution and serving as the primary point of contact and trusted advisor for clients and stakeholders.
• Demonstrate complete command of the scope of work throughout the system development life cycle (definition, design, build, testing, deployment, and maintenance), enforcing quality assurance standards across deliverables
• Manage project scope, client change requests, and risks, proactively identifying, assessing, and mitigating issues while ensuring client satisfaction and project stability.
• Identify and resolve project challenges using problem-solving techniques to overcome obstacles and ensure successful project delivery, aligned with client goals and expectations.
• Ensure compliance with OpenSymmetry’s project management methodology, including the OS Project Stage Checklist and documentation templates, while maintaining accurate project records in Smartsheets and other platforms. Provide comprehensive status updates covering financials, risks, and milestones.
• Own and manage project financials, including forecasting, budgeting, profitability, billing, invoicing, and financial reporting, while identifying and driving opportunities to improve revenue and align with organizational targets.
• Serve as a mediator for internal resource or software issues and resolve conflicting priorities for members of cross-functional teams focused on the delivery of the solution to clients
• Act as a Project Manager to actively manage support and service delivery contracts from initiation and transition to meet contractual obligations, responding to the client issues and concerns as needed while meeting targeted revenue and cost projections
• Develop and maintain strong client relationships as a trusted advisor, organize and facilitate client and internal governance meetings, and coordinate efforts across project and adjacent teams.
• Lead project teams of varying size, mentor and provide feedback to team members and peers, and foster a collaborative, productive, and client-focused team environment.
• Support pre-sale activities by actively engaging in business development efforts, including proposal generation, change requests, sales presentations, and reviewing and contributing to the creation of the Statement of Work as needed.

Qualifications:

• Project Financials: budgets, billing, staffing/resources, forecasting, profit margin, utilization, etc.
• Ability to travel as needed
• Experience with establishing and maintaining executive level communications and relationships
• Strong command of project implementation methodologies and deliverables created during an enterprise systems deployment; experience in developing reusable processes, templates, and toolkits for rapid deployment and/or support activities; experience in project management for SPM, CRM, BI technology implementations is an advantage
• Strong problem-solving skills with the ability to quickly identify issues, analyze root causes, and implement effective solutions to ensure project success and client satisfaction.
• Experience in directing a cooperative effort among members of a project team with responsibility for results, including expended costs, delivery methods and staffing
• Ability to influence and gain acceptance from others in sensitive situations without damage to the relationship
• Ability to quickly assess and communicate project risks to OpenSymmetry and client management teams
• Excellent customer advocacy and relationship skills
• Excellent written and verbal communication skills

Nice to Have

• Degree in Business, Computer Science, Math or Science is helpful; Project Management certifications are also helpful

• Experience with Sales Operations and/or Compensation Administration
• Experience with one or more of the following tools: IBM ICM, Callidus, Xactly, Oracle, or other Sales Performance Management / Incentive Compensation Management platforms or similar ERP, CRM, or HR enterprise applications.

Why You’ll Love Working Here

• Comprehensive health, dental, vision package
• 401K with company match
• Volunteer Time Off
• Competitive and Healthy PTO Policy
• Flexible work schedule to support work life balance
• Strengths-driven culture
• Amazing, fun and collaborative co-workers