Solution Innovator - Agentic AI

Airbus; Herndon (VA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

ESOP

Paid time off

Health insurance

Leadership/Development programs

Job summary

Airbus Americas Customer Services, Inc. is seeking a Solution Innovator to join our Digital Innovation team in the United States. You will help build AI capabilities from Gemini Gems to Agentic AI solutions, bridging global strategies with U.S.

customer service needs to improve aircraft reliability and safety. You will work with a diverse team to validate technical, operational, and legal feasibility. You will drive an Outside-In innovation pulse, ensuring regional tech agility while complying

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a relevant technical field.
• Deep theoretical and practical knowledge in Artificial Intelligence, with a focus on GenAI and Agentic AI.
• Hands-on experience deploying within AWS and/or GCP cloud infrastructures.

Responsibilities

• Drive AI-native transition in the U.S. region by benchmarking maturity models and establishing compliant workflows.
• Perform tech scouting to identify U.S.-based agentic AI technologies for spares, maintenance, and training.
• Own feasibility across operational, technical, schedule, economic, legal and sustainability aspects; create Architecture Dossiers.

Skills

AI expertise

GenAI

Agentic AI

RAG

Prompt engineering

Cloud platforms (AWS/GCP)

Education

Bachelor’s degree in Engineering, Computer Science, or related field

Tools

AWS

GCP

Job description

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [e-mail]

• Notice: Know Your Rights: Workplace Discrimination is Illegal
• Notice: Pay Transparency Nondiscrimination (English)
• Aviso: Transparencia en el Pago No Discriminacio´n (Spanish)

Job Description:
Airbus Commercial Aircraft is looking for a Solution Innovator to join our Digital Innovation department based in the United States .
You will be part of a team developing AI capabilities from simple Gemini Gems up to Agentic AI solutions . As part of the Digital Innovation Squad , you will be involved in disruptive technology scouting and bridging global AI strategies with regional U.S. customer services aiming at enhancing aircraft reliability and safety while establishing an AI-Native Operating Model .
Meet the Team
You will be part of a multicultural and multidisciplinary team composed of 35 people who leverage value-based design-thinking to explore emerging technologies and deliver market-validated innovations. Organized into agile Innovation Squads, you will collaborate closely with a Value Architect and a Strategic Designer to turn internal concepts into technical realities by validating technical, operational, economic, and legal feasibility.
Your Working Environment
Operating within the United States-the global epicenter for AI and Digital Aerospace startups-this role offers a high-impact environment bridging global Airbus architectures with unique, regional customer service business lines such as Satair, Unical, and Skywise. You will drive an "Outside-In" innovation pulse, maintaining regional tech agility while safeguarding structural compliance.
The Washington, D.C. metro area is home to multiple Airbus offices: In our nation’s capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters - located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

How We Care for You

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”).
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges

• Drive AI-Native Transition: Spearhead the shift from "Adopting AI" to "Being AI-Native" in the U.S. region by benchmarking maturity models and establishing compliant, local agentic workflows.
• Tech Scouting & Innovation: Identify emerging U.S.-based technologies in agentic AI for spares, maintenance planning, pilot training, and smart catering to keep Airbus at the cutting edge.
• Ensure Multi-Dimensional Feasibility: Own the operational, technical, schedule, economic, legal, and sustainability feasibility of future technical solutions, creating formal Architecture Dossiers.
• Governance & IP Safety: Consolidate fragmented regional digital needs across heterogeneous business lines while enforcing strict data guardrails (GDPR, Export Control) and protecting intellectual property.
• Rapid Prototyping: Develop functional technical prototypes to de-risk technology bricks, capturing validated learning to contribute to roadmaps and business cases.

Your Boarding Pass

• Education: Bachelor’s degree in Engineering, Computer Science, or a relevant technical field (Master’s degree preferred).
• AI Expertise: Deep theoretical and practical knowledge in Artificial Intelligence, with a direct focus on Generative AI (GenAI), Agentic AI, Retrieval-Augmented Generation (RAG), and Prompt Engineering.
• Technical Systems Proficiency: Hands-on technical skills building and deploying within cloud infrastructure frameworks such as Amazon Web Services (AWS) and/or Google Cloud Platform (GCP).
• Prototyping & Strategy: Proven capability in rapid technical prototyping of GenAI solutions balanced with a strong strategic mindset to build sound business structures.
• Data Privacy & Governance: Demonstrated understanding of data sensitivity frameworks, including global compliance standards (GDPR), Export Controls, and corporate IP protection.
• Communication Mindset: Negotiation-level fluency in English with the ability to build enterprise literacy, demystify AI concepts, and advocate for data transparency.

Physical Requirements

• Standard office and technology lab environment setup.
• Ability to collaborate flexibly across international time zones (U.S. and Europe).
• Mobility to engage with local business lines and tech hubs as required by innovation sprints.
• 75% to 80%on site. 3-4 days a week in the office.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Americas Customer Services, Inc.
Employment Type:
US - Direct Hire
Experience Level:
Professional
Remote Type:
On-site
Job Family:
Improvement & Performance Management
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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.

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This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.

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As a matter of policy, Airbus does not sponsor visas for US positions unless specified.

Only applicants with current work authorization will be considered.

Airbus does not offer tenured or guaranteed employment.

Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

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We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

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