Solution Engineer, Strategic GSI Partnerships

NICE; United States; À distance; USD 120 000 - 190 000; Plein temps

Résumé du poste

NiCE seeks a Strategic Solution Engineer, GSI Partnerships to lead partner-facing solution engineering and adoption across UKI and Europe, working with Capgemini, Accenture, Deloitte. You will enable GSI sales, presales and delivery teams, shaping customer narratives and ensuring effective positioning of NiCE solutions.

The role requires senior technical depth, strong stakeholder management and the ability to navigate complex enterprise sales cycles with large consulting partners.

Qualifications

• Strong experience in solution engineering, presales, or enterprise software sales engineering.
• Experience working with or enabling global system integrators, ideally Capgemini, Accenture, Deloitte.
• Exceptional presentation, storytelling and demonstration capabilities for varied audiences.

Responsabilités

• Drive solution adoption with Capgemini, Accenture and Deloitte across UKI and Europe.
• Support in-flight opportunities with discovery, solution design input, and POC planning.
• Partner with sales, presales, architects and delivery teams to position NiCE solutions in transformation programs.
• Create repeatable plays, demo storyboards and narratives for partner engagement.
• Translate customer challenges into NiCE architectures and adoption paths.
• Educate stakeholders on how NiCE addresses CX, AI, automation and digital transformation needs.

Connaissances

Solution engineering

Presales

Enterprise software sales

Stakeholder management

Executive communication

Outils

Demo storyboards

POC planning

RFI/RFP responses

Description du poste

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Strategic Solution Engineer, GSI Partnerships

Focus: Capgemini, Accenture and Deloitte partnerships across UKI and Europe

Role purpose: Partner-facing solution engineering, solutionadoptionand support for in-flight strategic opportunities

We are seeking a NiCE Strategic Solution Engineer, GSI Partnerships to lead the functional and technical engagement with our key global system integrator partners across UKI and Europe, withan initialfocus on Capgemini,Accentureand Deloitte.

This partner-facing role will help accelerate solution adoption across the NiCE portfolio by enabling GSI sales,presalesand delivery teams, supporting active opportunities, shaping compelling customer solutionnarrativesand ensuring partners can confidently position,demonstrateand deploy NiCE solutions.

The Strategic Solution Engineer will act as the technical and solution bridge between NiCE partner sales, field sales, productteamsand GSI stakeholders. The role will be hands-on across discovery, opportunity qualification, solution mapping, demonstrations, POCs, RFI/RFP responses, technicalvalidationand partner enablement.

This is a fit for someone with strong technical depth, excellent stakeholder managementskillsand a proven ability to work through complex enterprise sales cycles with large consulting and transformation partners. The candidate should be comfortable operating from executive-level value conversations throughto detailedtechnical and delivery discussions.

How will you make an impact?

• Drive solution adoption of the NiCE portfolio within Capgemini,Accentureand Deloitte across UKI and Europe.
• Support in-flight GSI opportunities byassistingwithfunctional and technical discovery, solution design input, demonstrations, validationsessionsand POC planning.
• Partner closely with GSI sales, presales, architects and delivery teams to help them understand,positionand apply NiCE solutions in customer transformationprogrammes.
• Build repeatable solution plays, demostoryboardsand technical narratives that GSIs can use to drive customer engagement and pipeline progression.
• Translate customer business challenges into clear NiCE solution architectures, valuemessagesand adoption pathways.
• Influence and educate partner and customer stakeholders on how NiCE solutions address contactcentre, CX, AI, automation, workforceengagementand digital transformationneeds.
• Supportthe technical aspects of partner-led opportunities, ensuring NiCE is positioned effectively and consistently throughout the sales cycle.
• Assistwith the definition,scopingand execution of successful proof of concepts and technical validations, whereappropriate.
• Support functional and technical responses to RFIs,RFPsand partner-led bid submissions.
• Provide structured feedback from GSI engagements to Product, Partner Sales, Alliances and Enablement teams to improve adoption,differentiationand repeatability.
• Contribute to a team-selling approach across Partner Sales, Account Executives, Overlay teams and regional leadership.
• Helpidentifytechnical blockers, enablementgapsand adoption risks within the GSI partner ecosystem, then develop practical plans to remove them.

Haveyou got what it takes?

• Strong experience in solution engineering, presales, technicalconsultingor enterprise software sales engineering.
• Experience working with, sellingthroughor enabling global system integrators, ideally including Capgemini, Accenture,Deloitteor similar consulting partners.
• Exceptional presentation,storytellingand demonstration capabilities, with the ability to tailor messaging for partner, executive,businessand technical audiences.
• Proven ability to support complex, multi-stakeholder enterprise opportunities across multiple countries or regions.
• Ability to communicate confidently from C-level executives through to architects,programmeleads, contactcentreoperations teams and frontline users.
• Experience building demo storyboards, solution narratives, POC plans and partner-ready enablement assets.
• Strong technical aptitude with the ability to understand customer requirements,identifyrisksand shape practical solution options.
• Self-motivated, highlyorganisedand comfortable balancing multiple strategic opportunities and partner priorities at the same time.
• Commercially aware, outcome-ledand able to connect technical capability to business value and customer transformation goals.
• Collaborative working style with the ability to influence without direct authority across matrixed internal and partnerorganisations.

Additionalvaluable skills

• Contactcentre,CCaaS, CX, workforce engagement, CRM,analyticsor business intelligence experience.
• Understanding ofconversational AI, generative AI, agentic AI, NLU/NLPand related software technologies, including UI/UX considerations.
• Experience presenting AI, automation and digital CX technologies to business and technical audiences.
• Knowledge of cloud technologies andhyperscalerecosystems, including AWS, MicrosoftAzureand Google Cloud.
• Experience supporting partner-led bids, managed service propositions, transformationprogrammesor co-sell motions.
• Awareness of enterprise architecture, integrations, APIs, data flows,securityand compliance considerations in large customer environments.
• Vertical market experience across banking, insurance, telecommunications, healthcare, travel, publicsectoror other enterprise sectors.
• Ability to create reusable enablement materials, solutionblueprintsandadoptionplaybooks for partner communities.

Success in this role will look like

• Capgemini,Accentureand Deloitte teams are more confident and capableinpositioning NiCE solutions in strategic customer opportunities.
• Active GSI-led opportunities progress faster because technical blockers, solution questions and validation requirements are addressed early.
• Repeatable partner solution plays and demo narratives are adopted across UKI and Europe.
• NiCE is consistently positioned as a strategic CX,AIand automation platform within GSI transformationprogrammes.
• Internal sales,partnerand product teams have clear feedback from the field on what GSIs need to scale adoption and win more effectively.

What’sin it for you?

Join an ever-growing, market-disrupting global company where high-performing teams work in a fast-paced,collaborativeand creative environment. As the market leader, every day at NiCE is a chance to learn, grow and help shape the future of CX, AI and partner-led transformation. If you are passionate,innovativeand excited to raise the bar with some of the world’s most influential consulting partners, you may just be our nextNiCEr.

Requisition ID: 10984

Reporting into: Director, Portfolio Presales

Job type: Individual contributor.

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About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.