Solution Engineer/ Sales Consultant

Elsevier; California; Remote; USD 94,000 - 174,000; Full time

Job summary

Elsevier is a global information analytics company serving research, academic, and clinical communities. Solutions Engineers collaborate with Account Managers to grow regional sales, tailoring demonstrations to client needs and validating success criteria.

They lead pre-sales demonstrations, coordinate with Product/Marketing on features, and drive the technical sales process from discovery to handover to implementation and customer success.

Qualifications

• Bachelor’s degree in computer science, Software Engineering or Management Information Systems or similar field
• 5+ years of sales experience as a Solution Engineer/Pre-Sales Consultant or similar
• SaaS/Software as a Service experience is a plus
• Exceptional relationship-building skills
• Experienced in working in an international matrixed organisation is a plus
• Fluent in English
• Extensive experience with selling, servicing, implementing software systems
• Proven experience in complex solution-sales approach—consultative selling
• Excellent software demonstration and presentation skills
• Ability to create big-picture software solutions.

Responsibilities

• Pre-sale: prepares persona-tailored in-depth presentations and technical demos based on customer needs
• Sales: conduct demo and log project requirements in CRM
• Post-sales: hand-off to implementation manager and customer success
• Drive technical sales process and design solutions to meet client needs
• Provide post-implementation support and ensure successful handover
• Generate referrals and reference customers through satisfied clients

Skills

Relationship building

Consultative selling

Software demonstrations

Presentation skills

Big-picture software solutions

Education

Bachelor’s degree in computer science or software engineering or MIS

Tools

CRM experience

Job description

Solution Enginner/ Sales Consultant

Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge.

Solutions Engineers work with Account Managers - Solutions to grow sales opportunities within a region and/or market and take them to close. They focus on understanding, documenting and validating with the clients what are the customer’s needs and success criteria and how Elsevier can help to achieve them. They leverage a deep domain expertise and in-depth technical skillset to explain the benefits of Elsevier’s Academic Information Systems portfolio (and the wider Research Intelligence portfolio) to potential clients through demonstrations and sales presentations, then set milestones for testing during pre-sale and validating customer feedback.

Pre-sale: Prepares persona-tailored in-depth presentations and technical demos, informed by their in-depth needs analysis with the customer. Engages with Product/Marketing to ensure understanding of latest features and product roadmaps to be leveraged during sales conversations.

Sales: Review opportunity and account information in CRM to meet with Account Manager - Solutions and prepare for demo/technical discussion. Conduct demo and log all project requirements and customer needs in CRM.

Post-sales: Gathers insights from customer, Customer Success and Account Manager – Solutions on demo and value story and engages with Implementation Manager to ensure successful hand-off.

Drive technical sales process - Meeting with clients to discuss their software solution needs. Conducting detailed client discovery focused on the customer needs analysis & solution development in alignment with the Account Managers. Support Account Manager - Drafting and delivering presentations with in-depth information on targeted software products, reflecting an in-depth understanding of client needs and how Elsevier solutions can fit in. Supporting the Account Manager with all technical related queries. Design solution and overall proposal to meet client needs and realize success & satisfaction - Perform the more technical parts of the sales process and design to the client’s needs and promised functionality of the solution, thereby achieving a high customer satisfaction based on client success metrics. strategizing with the Sales & Product team to create feasible software solutions.

Provide support during implementation and post-installation – Ensure translation of client needs via handover to the implementation team & customer success manager; support the Implementation Manager and Customer Success Manager as needed in delivering a successful implementation.

Play an active role in generating referrals and reference customers – As a trusted partner during the pre-sales and handover process, aiming to have highly satisfied clients who generate referrals and become active reference customers. Support the finding of new potential clients through their network.

• Bachelor’s degree in computer science, Software Engineering or Management Information Systems or similar field
• ~5+ years of sales experience as a Solution Engineer/Pre-Sales Consultant or similar
• ~ SaaS / Software as a Service experience is a plus.
• ~ Exceptional relationship building skills.
• ~ Experienced in working in an international matrixed organisation is a plus.
• ~ Fluent in English
• ~ Extensive experience with selling, servicing, implementing software systems.
• ~ Proven experience in complex solution-sales approach - “consultative selling”
• ~ Excellent software demonstration and presentation skills
• ~ Ability to create big-picture software solutions.

Primary Location Base Pay Range: Home based-Ohio $93,600 - $173,800. Total Target Cash Range: $144,100 - $267,400. If performed in Colorado, the base pay range is $98,500 - $183,000, the total target cash range is $151,700 - $281,500. National Base Pay Range: $98,500 - $183,000, Total Target Cash Range: $151,700 - $281,500. Geographic differentials may apply in some locations to better reflect local market rates.

Pay mix between base and variable pay varies based on sales role; Application deadline is 11/27/2026.

If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.