Solution Engineer, Sales

Therapy Brands Thrive, LLC; Tyler (TX); On-site; USD 95,000 - 125,000; Full time

Job summary

Ensora Health is seeking a Solutions Engineer to support Fusion, our rehabilitation therapy platform. You will act as a trusted technical advisor, delivering tailored demonstrations and designing solutions that improve practice performance and financial outcomes.

In this role, you will partner with Sales, Product, Engineering, and Customer Success to translate business needs into scalable technologies, optimize rehabilitation workflows, and apply AI capabilities to accelerate adoption and value

Qualifications

• 3+ years of experience in Solutions Engineering, Sales Engineering, Solution Consulting, Technical Consulting, or a related customer-facing technical role.
• Experience within healthcare technology, rehabilitation software, EHR, practice management, billing, or related healthcare SaaS environments.
• Ability to translate complex technical concepts into clear business value for both technical and non-technical audiences.
• Experience designing and presenting customized software demonstrations and technical solutions.
• Proficiency with AI-enabled tools and technologies; applying AI to improve workflows and outcomes.

Responsibilities

• Serve as the technical subject matter expert throughout the sales cycle, guiding customers from discovery through solution validation and implementation planning.
• Deliver high-impact product demonstrations tailored to rehabilitation therapy organizations, highlighting clinical, operational, and financial outcomes.
• Partner with Sales to understand customer objectives, uncover challenges, and translate business needs into scalable technology solutions.
• Advise customers on rehabilitation workflow optimization, including scheduling, documentation, billing, claims management, and RCM best practices.
• Collaborate with Product, Engineering, and Customer Success teams to influence product direction and ensure customer requirements are represented.
• Leverage AI-powered tools to enhance demonstrations, accelerate problem-solving, and identify opportunities to improve outcomes.
• Develop compelling technical proposals, solution designs, and ROI-driven recommendations aligned with customer goals.
• Stay ahead of industry trends across rehabilitation technology, healthcare operations, RCM, interoperability, and AI.

Skills

Solutions Engineering

Sales Engineering

Solution Consulting

Technical Consulting

Healthcare technology

RCM understanding

Education

Bachelor's degree or equivalent

Job description

Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community.Job DescriptionJoin Ensora Health as a Solutions Engineer supporting Fusion, our industry-leading rehabilitation therapy platform. In this highly visible role, you'll serve as a trusted technical advisor, partnering with prospects, customers, Sales, Product, and Engineering to solve complex operational and clinical workflow challenges. From delivering compelling demonstrations to designing tailored solutions that improve practice performance, you will play a critical role in helping rehabilitation organizations achieve better outcomes, streamline operations, and maximize financial performance.We're looking for someone who combines technical expertise, healthcare Revenue Cycle Management (RCM) knowledge, and a passion for innovation. As AI continues to transform healthcare technology, you'll leverage emerging AI capabilities to create smarter customer experiences, accelerate solution adoption, and help shape the future of rehabilitation software. If you enjoy solving meaningful business problems, influencing purchasing decisions, and working at the intersection of healthcare and technology, we'd love to meet you.What You'll DoServe as the technical subject matter expert throughout the sales cycle, guiding customers from discovery through solution validation and implementation planning.Deliver high-impact product demonstrations tailored to rehabilitation therapy organizations, highlighting clinical, operational, and financial outcomes.Partner closely with Sales to understand customer objectives, uncover challenges, and translate business needs into scalable technology solutions.Advise customers on rehabilitation workflow optimization, including scheduling, documentation, billing, claims management, and Revenue Cycle Management (RCM) best practices.Collaborate with Product, Engineering, and Customer Success teams to influence product direction and ensure customer requirements are effectively represented.Leverage AI-powered tools and capabilities to enhance demonstrations, accelerate problem-solving, and identify opportunities to improve customer outcomes.Develop compelling technical proposals, solution designs, and ROI-driven recommendations that align with customer goals.Stay ahead of industry trends across rehabilitation technology, healthcare operations, RCM, interoperability, and artificial intelligence.Support strategic sales opportunities by serving as a trusted advisor to executive and operational stakeholders.What You Bring3+ years of experience in Solutions Engineering, Sales Engineering, Solution Consulting, Technical Consulting, or a related customer-facing technical role.Experience within healthcare technology, rehabilitation software, EHR, practice management, billing, or related healthcare SaaS environments.Strong understanding of Revenue Cycle Management (RCM), including claims processing, reimbursement workflows, payer interactions, denials management, and billing operations.Demonstrated ability to translate complex technical concepts into clear business value for both technical and non-technical audiences.Experience designing and presenting customized software demonstrations and technical solutions.Proficiency with AI-enabled tools and technologies, with the ability to apply AI capabilities to improve workflows, customer experiences, and business outcomes.Strong problem-solving, analytical thinking, and consultative communication skills.Ability to build credibility with clinical, operational, financial, and executive stakeholders.Bachelor's degree in Computer Science, Engineering, Healthcare Information Systems, Business, or a related field, or equivalent practical experience.Willingness to travel as needed to support customer and prospect engagements.Additional InformationWhile we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together!All your information will be kept confidential according to EEO guidelines.At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.Ensora Health is an equal opportunity employer.