Solution Engineer Lead – Business Applications

StarSevenSix; Columbus (OH); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k plan

Job summary

Star Seven Six is seeking an experienced Solutions Engineer Lead to own the technical direction for its business applications portfolio. You will oversee architecture, production support, monitoring, and lifecycle management across data‑dense pricing and risk platforms.

The role emphasizes leadership without direct people management, mentoring engineers, and coordinating with SMEs, external providers, and enterprise technology teams to ensure reliable operations and continuous improvement.

Qualifications

• Bachelor's degree in CS or related field.
• 10+ years of software development, application engineering, and production‑support experience with technical leadership.
• Advanced relational‑database experience (SQL Server/Oracle) and data‑driven apps.
• Experience leading high‑severity incident response and root‑cause analysis.
• Experience with CI/CD, source control, deployment, and environment promotion.

Responsibilities

• Own technical architecture and engineering direction for the application portfolio.
• Lead complex production incident diagnosis, recovery, and corrective action planning.
• Establish and maintain technical standards for development, testing, deployment, monitoring, security, and documentation.
• Mentor application‑support engineers and build cross‑training coverage.
• Coordinate with external providers, market data services, and enterprise teams.
• Lead design and implementation of enhancements, integrations, monitoring, and debt reduction.

Skills

Technical leadership

Communication

Mentorship

Problem solving

Collaboration

Adaptability

Systems thinking

Education

Bachelor’s degree in Computer Science or related field

Tools

C#/.NET

Java

REST APIs

IIS

Azure DevOps

GitHub

Job description

Star Seven Six is a company dedicated to innovation, Star talent, and revolutionizing business and technology solutions. As your advocate, the common thread across our associates is crafting the right tech-savvy solutions. Whether it’s Application Development, Infrastructure Services, Security, Enterprise Service Management or Interactive Design, we’re all about finding solutions that advance your career aspirations. Our ongoing client relationships and our proven experienced leadership speak to our long-term collaborative partnerships. This gives our associates the opportunity to work with a large, diverse group of high-profile clients across a variety of industries.

This is on-site (downtown Columbus, Ohio)

Position Description

Seeking an experienced, hands-on technical leader to help establish and mature internal application support for its business application portfolio. This role will lead technical support, engineering, reliability, and lifecycle direction for the business application portfolio.

The successful candidate will work at the intersection of software engineering, production support, data processing, system integration, and business operations. This person will help transfer critical application knowledge into a sustainable internal support model, improve monitoring and recovery, address technical debt, and lead enhancements that allow the business to operate and grow with confidence.

This is a technical leadership role rather than a traditional people‑management position. The Solution Engineer Lead will provide technical direction to application‑support engineers and coordinate effectively with business subject‑matter experts, enterprise technology teams, external service providers, and distributed development resources.

Job Profile Summary

The Solution Engineer Lead – Business Applications serve as the principal technical owner and escalation point for the application portfolio. The role is primarily responsible for applications supporting Risk and Pricing and Transport, including data‑intensive pricing solutions, an enterprise energy‑trading and risk‑management platform, supporting databases, scheduled processes, interfaces, reports, and related operational tools.

The lead will establish the architecture, engineering, production‑support, monitoring, release, documentation, and recovery practices required to support these applications internally. The position will lead complex incident diagnosis, determine when specialized external support is required, guide technical enhancements, and ensure that knowledge is distributed across the team rather than concentrated with individual subject‑matter experts.

The role will also coordinate with packaged‑software providers, custom‑development partners, market‑data services, SaaS platforms, and internal infrastructure, database, security, release, and business teams.

Establish Technical Ownership

• Become the senior technical owner for the business applications portfolio.
• Develop a working understanding of business‑critical processes, operating calendars, peak periods, dependencies, and recovery expectations.
• Define sustainable ownership boundaries across internal support teams, business users, infrastructure teams, database teams, and external service providers.
• Serve as the senior technical escalation point for complex incidents, recurring defects, data‑quality issues, performance problems, and integration failures.

Lead Architecture and Engineering

• Assess the current architecture of data‑intensive pricing applications, an enterprise energy‑trading and risk‑management platform, databases, scheduled processing, interfaces, reports, and supporting tools.
• Establish practical technical standards for maintainability, reliability, security, data integrity, testing, deployment, and recovery.
• Lead the design and implementation of application enhancements, integrations, monitoring, automation, and technical‑debt reduction.
• Review code, stored procedures, configurations, deployment plans, and technical designs produced by internal or external developers.
• Ensure that changes account for upstream data dependencies and downstream pricing, risk, trading, settlement, billing, and reporting impacts.

Improve Production Reliability

• Define monitoring, alerting, support, and recovery practices for mission‑critical application processes.
• Improve visibility into scheduled jobs, interface failures, missing or incomplete data, application health, and processing outcomes.
• Lead root‑cause analysis and ensure that recurring incidents result in durable corrective action.
• Establish runbooks, support procedures, recovery steps, and operational acceptance criteria.
• Provide after‑hours support leadership when business‑critical incidents or operating periods require it.

Build Internal Capability

• Provide technical direction and mentorship to application‑support engineers.
• Establish cross‑training and backup coverage across Microsoft SQL Server, Oracle, application, interface, and scheduled‑processing responsibilities.
• Coordinate knowledge transfer from existing business SMEs, technical SMEs, external providers, and contractors.
• Use distributed or external development capacity effectively while retaining internal accountability for architecture, quality, and production outcomes.
• Build a support model that can maintain and enhance the applications without depending indefinitely on individual experts or external intervention.

Support Application and Service Lifecycles

• Lead technical planning for packaged‑application upgrades and future application‑lifecycle decisions.
• Coordinate with external providers on defects, patches, supported versions, technical limitations, and product roadmaps.
• Support the transition to a SaaS platform where technical leadership, integration knowledge, or transition coordination is needed.
• Evaluate longer‑term modernization opportunities without disrupting critical business operations.

Technical Leadership

• Demonstrated experience leading technical design, complex troubleshooting, application modernization, and production recovery.
• Ability to provide technical direction without relying on formal reporting authority.
• Experience mentoring developers, reviewing technical work, and establishing engineering standards.
• Sound judgment about when to repair, enhance, modernize, replace, or elevate an application or component.

Data‑Intensive Application Experience

• Advanced experience with relational databases, complex SQL, stored procedures, batch processing, data reconciliation, and performance tuning.
• Strong experience with either Microsoft SQL Server/T‑SQL or Oracle/SQL, with the ability to work effectively across both platforms.
• Experience diagnosing data‑completeness, data‑quality, transformation, and downstream reconciliation problems.
• Ability to understand applications in which significant business logic resides in stored procedures, scheduled jobs, configuration, files, and interfaces.

Application and Integration Engineering

• Experience supporting and enhancing enterprise applications, APIs, scheduled processes, file‑based exchanges, and system integrations.
• Working knowledge of application languages and frameworks such as C#/.NET, Java, REST APIs, and related integration technologies.
• Experience with cloud and DevOps practices, source control, automated deployment, release management, rollback, and environment promotion.
• Ability to analyze solutions that combine packaged software, custom extensions, databases, spreadsheets, external integrations, and operational processes.

Operational Leadership

• Experience supporting business‑critical production applications with stringent recovery expectations.
• Strong root‑cause analysis, incident leadership, problem‑management, and risk‑assessment skills.
• Ability to balance urgent production support with longer‑term engineering and modernization work.
• Willingness and ability to provide after‑hours production support when business needs require it.

Business and Stakeholder Partnership

• Ability to translate business processes and operating risks into technical requirements and support practices.
• Strong written and verbal communication skills with technical and nontechnical audiences.
• Experience partnering with business SMEs, infrastructure teams, database teams, security, external providers, and distributed development teams.
• Energy trading, risk, pricing, commodity, financial, or other data‑intensive industry experience is preferred but not required.

Responsibilities

• Own technical architecture and engineering direction for the application portfolio.
• Lead complex production incident diagnosis, recovery, root‑cause analysis, and corrective‑action planning.
• Establish and maintain technical standards for development, testing, deployment, monitoring, security, documentation, and support.
• Lead technical knowledge transfer and ensure effective primary and backup coverage for critical applications and processes.
• Design or oversee application enhancements, integrations, data validations, automated controls, and performance improvements.
• Review source code, stored procedures, configurations, deployment packages, technical designs, and externally produced changes.
• Establish monitoring and alerting for application failures, scheduled processes, interfaces, incomplete data, and abnormal processing results.
• Develop and maintain architecture diagrams, technical documentation, support runbooks, recovery procedures, and dependency records.
• Coordinate releases, upgrades, patches, environment changes, rollback plans, and production validation.
• Lead technical interactions with packaged‑software providers, custom‑development partners, market‑data services, SaaS platforms, and other external technology partners.
• Partner with business leaders and SMEs to prioritize production needs, risks, improvements, and enhancements.
• Coordinate with enterprise architecture, infrastructure, database, identity and access, cybersecurity, service management, and release teams.
• Promote compliance with change‑management, access‑control, audit, security, and applicable regulatory requirements.
• Mentor application‑support engineers and help build a collaborative, accountable, and cross‑trained team.
• Support Choice and adjacent retail‑energy platforms when required for continuity, integration troubleshooting, or transition work.

Minimum Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Engineering, or a related technical field. An equivalent combination of education and relevant experience may be considered.
• Ten or more years of relevant software development, application engineering, integration, or production‑support experience, including demonstrated technical leadership of complex enterprise applications.
• Advanced relational‑database and SQL experience, with significant experience in SQL Server/T‑SQL, Oracle/SQL, or comparable enterprise database technologies.
• Experience designing, supporting, or troubleshooting data‑intensive applications and scheduled processing.
• Experience with application integrations, REST APIs, file exchanges, and data interfaces.
• Experience with at least one enterprise development technology such as C#/.NET or Java.
• Experience with source control, CI/CD, release management, testing, environment promotion, and rollback.
• Experience leading high‑severity incident response and root‑cause analysis.
• Experience producing technical documentation, architecture diagrams, operating procedures, and support runbooks.
• Ability to provide after‑hours production support when business‑critical needs require it.

Preferred Qualifications

• Experience with an enterprise energy‑trading, risk‑management, or commodity‑management platform.
• Experience supporting energy pricing, risk, trading, scheduling, settlement, or billing processes.
• Experience with Azure, Azure DevOps, GitHub, IIS, Power Automate, or related enterprise technologies.
• Experience managing technical work performed by external providers, contractors, or distributed development teams.
• Relevant cloud, database, software‑engineering, ITIL, or DevOps certifications.

Competencies

• Technical Leadership: Establishes direction, makes sound technical decisions, and guides others through complex work.
• Operational Ownership: Accepts accountability for system reliability, incident response, recovery, and continuous improvement.
• Systems Thinking: Understands how applications, data, integrations, people, controls, and business processes affect one another.
• Problem Solving: Diagnoses complex issues using evidence, identifies root causes, and implements durable solutions.
• Risk Awareness: Recognizes production, data, security, compliance, external‑dependency, and continuity risks before they become incidents.
• Communication: Explains complex technical issues clearly and adapts communication to the audience.
• Collaboration: Builds productive relationships across business, technology, provider, and leadership teams.
• Mentorship: Develops technical capability in others and promotes documentation, cross‑training, and shared ownership.
• Adaptability: Works effectively across packaged applications, custom software, legacy components, SaaS solutions, and evolving business priorities.

Technologies and Tools

Experience across the following technology categories is relevant. Candidates are not expected to have prior experience with every listed technology.

• Databases and Data: Microsoft SQL Server, T‑SQL, stored procedures, Oracle, SQL, data reconciliation, data validation, and performance tuning.
• Applications: Data‑intensive pricing solutions and enterprise energy‑trading, risk‑management, or commodity‑management platforms.
• Development and Integration: C#/.NET, Java, REST APIs, IIS, scheduled and batch processing, and file/SFTP interfaces.
• Cloud and DevOps: Microsoft Azure, Azure DevOps, GitHub or Git, CI/CD pipelines, automated deployment, and rollback.
• Automation and Operations: Monitoring and alerting tools, job scheduling, workflow automation, and IT service‑management tools.
• Business Interfaces: Excel‑based operational tools, pricing templates, data feeds, reports, and reconciliation processes.
• Adjacent Platforms: SaaS solutions, retail‑energy platforms, market‑data services, and other externally managed applications.

S76 provides a wide variety of challenging opportunities, ensuring our associates work in highly sought‑after environments and with the latest innovations in technology. We start our relationship with a conversation about your career goals, and work hard to match you with the perfect opportunity. The world of IT is continuously changing, so we know the importance of keeping your skills sharp. Our culture supports continued growth through sponsorship of events, trainings, certifications and other online or structured learning opportunities. We’ll help you stay ahead of the curve. In addition, we provide a comprehensive benefits package including medical, dental, optical, 401k, etc.

S76 is committed to providing career opportunity and growth to all associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability.

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