Solution Engineer

Quantifind; New York (NY); Hybrid; USD 130,000 - 165,000; Full time

Benefits offered by this job

Competitive salary

Company Equity

Exceptional benefits package

Flexible Vacation & Paid Time Off

Employer-matched 401(k) plan

Work-life balance culture

Job summary

Quantifind is seeking a customer-facing technical specialist to design and support Graphyte implementations pre- and post-sale. You will engage with large financial institutions, manage complex technical requests, and coordinate with cross-functional teams to ensure successful deployments.

Ideal candidates have 3+ years in customer-facing technical roles, strong API and SQL experience, and a collaborative, consultative mindset.

Qualifications

• 3+ years in a customer-facing technical support, analytical, or consulting role
• BS or MS in computer science, mathematics, or engineering or equivalent experience
• Experience delivering or implementing SaaS in large enterprise environments
• Experience interacting with APIs and familiarity with API protocols
• Experience with relational databases and SQL commands
• Familiarity with Jira and GitHub
• Familiar with data formats such as CSV and JSON
• Consultative and collaborative problem solving
• Eager to evolve and take on new challenges

Responsibilities

• Design and support implementations of the Graphyte product suite pre- and post-sale
• Manage complex technical projects and triage inbound questions
• Coordinate with Customer Success, Technical Project Managers and Technical Product Managers
• Communicate effectively with clients' IT and business stakeholders
• Act as a liaison between the field and Product development team

Skills

Customer-facing

Communication

Analytical thinking

Consultative

Teamwork

Education

BS in CS/Math/Engineering

MS in CS/Math/Engineering

Tools

APIs

SQL

Jira

GitHub

CSV/JSON

Job description

Who You Are

You are dedicated to discovering the needs of your customers and matching them with the right product solutions. You care deeply about technology, but just as strongly about the workflow and processes that bring it to life. You can present technical concepts to stakeholders at all levels, adjusting to your approach to the audience at hand. You possess a high attention to detail but know how to strategize and map a path to long-term success. You are a pragmatic self-starter who is results focused and knows how to prioritize. You are looking for an opportunity to learn and grow in a fast-paced environment where you will define new processes, inform next-generation products, and help drive the growth of an organization. You feel strongly about being mission driven in your work. Above all else, you are innately curious and motivated to learn new things.

Who You Are

You are dedicated to discovering the needs of your customers and matching them with the right product solutions. You care deeply about technology, but just as strongly about the workflow and processes that bring it to life. You can present technical concepts to stakeholders at all levels, adjusting to your approach to the audience at hand. You possess a high attention to detail but know how to strategize and map a path to long-term success. You are a pragmatic self-starter who is results focused and knows how to prioritize. You are looking for an opportunity to learn and grow in a fast-paced environment where you will define new processes, inform next-generation products, and help drive the growth of an organization. You feel strongly about being mission driven in your work. Above all else, you are innately curious and motivated to learn new things.

Who We Are

Quantifind is the Risk Intelligence company. We help some of the world’s biggest banks identify money laundering and fraud. Quantifind also works with government agencies, using the same platform, to uncover criminal networks and support national security. Quantifind delivers results through an AI-driven software-as-a-service (SaaS) solution with consumer-grade user experiences.

Quantifind’s Graphyte platform uncovers signals of risk across disparate and unstructured text sources using artificial intelligence and natural language processing techniques. In financial crimes risk management, Quantifind’s solution uniquely combines internal financial institution data with public domain data to assess risk in the context of Know Your Customer (KYC), Customer Due Diligence (CDD), Fraud Risk Management, and Anti-Money Laundering (AML) processes. Today these compliance processes are burdened by ever-increasing regulatory responsibilities and an expectation of frictionless transactions. Legacy technologies demand increasingly more human resources as the operations expand; Quantifind’s solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously. Demand for this solution is fueling our rapid growth.

To help you succeed, we provide a supportive environment that fosters collaboration between teams and team members, where learning and professional growth are considered a key part of your success, and of ours. We offer a flexible work environment with a family friendly work-life balance.

What a Great Candidate Looks Like

• You have 3+ years of experience in a customer-facing technical support, analytical, or consulting role


• You have a high EQ and impeccable communication skills


• You hold a BS or MS in computer science, mathematics, or engineering or have equivalent technical professional experience


• You have specific experience in the delivery or implementation of SaaS software within large enterprise environments


• You are experienced in interacting directly with Application Programming Interfaces (APIs) and are familiar with common API protocols


• You have experience working with relational databases and SQL commands


• You are conversant in the agile software development process and relevant tools such as Atlassian Jira® and GitHub


• You are familiar with common data formats such as csv and JSON, as well as the methods and tools for reading, writing, manipulating, and secure transfer of such data files


• You are consultative and collaborative in your approach to problem solving


• You are eager to evolve and face new challenges

The Opportunity We Offer

You will be responsible for designing and supporting implementations of the Graphyte product suite both pre- and post-sale, ensuring frictionless solutions that drive success. Your clients will include some of the largest financial institutions in the world, and you will be the one of the first to witness the outsize impact of our software on enterprise operational efficiency.

On a daily basis you will interact with Quantifind’s Customer Success Managers, Technical Project Managers, and Technical Product Managers, as well as our clients’ IT and business stakeholders. You will manage complex technical projects, triage inbound questions and requests, help manage technical documentation, and operate as a key conduit of communication. You will have every opportunity to operate as an extension of the Product development team, gathering evidence and feedback from the field and being the first to bring Quantifind’s innovative product solutions to life.

Quantifind operates an informal hybrid schedule around hubs in Palo Alto, California, Washington D.C., New York City, New York and Boston, Massachusetts with the balance of engineers in the Palo Alto area. Quantifind is currently using a hybrid mix of working from home and in the office, with regular in-person touchpoints and shared office space. Due to the location of our clients our preference is an East Coast based candidate, with Boston, Massachusetts and New York City, New York preferred.

A Highlight Of Our Benefits

• Competitive salary


• Company Equity


• Exceptional benefits package


• Flexible Vacation & Paid Time Off


• Employer-matched 401(k) plan


• A fun environment where work-life balance is valued

The base salary range for this full-time position is $130,000 to $165,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

We are an equal opportunity employer; we have a fun place to work and a devotion to succeeding together.