Solution Consultant

Henry Schein; Seattle (WA); Remote; USD 65,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Practice Management Solutions Training Specialist, where you will play a vital role in enhancing customer efficiency through advanced training and implementation of innovative products. This remote position allows you to collaborate with diverse teams, ensuring exceptional customer service and project management. With a focus on problem-solving and effective communication, you'll help clients navigate complex technical information while contributing to impactful solutions. If you're passionate about healthcare technology and eager to grow in a supportive environment, this opportunity is perfect for you.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401K Plan with Company Match

Paid Time Off (PTO)

Paid Parental Leave

Short Term Disability

Health Savings Accounts

Education Benefits

Volunteer Opportunities

Qualifications

• 8+ years of experience in business or program management.
• Strong experience with customer organizations and systems.

Responsibilities

• Design and implement solutions based on customer requirements.
• Train customers and provide technical support during onboarding.

Skills

Business Management

Program Management

Customer Service

Problem-solving

Communication Skills

Interpersonal Skills

Decision Making

Education

Bachelor's Degree in Business Management

Job description

***This position is Remote***

Job Summary

This position is responsible for providing advanced training and implementation of products that will improve the efficiency of a practice. Professional, timely and effective customer service expectations are met and/or always exceeded. Active participant, leader, and contributor to the achievement of individual, team, and department goals. The Practice Management Solutions Training Specialist will work closely with multiple teams both internally and externally.

What you will do

• Design, implement, test, and document functionality based on customer business requirements and workflows


• Facilitate requirements gathering and user story creation


• Develop, design and propose solutions to meet technological and business needs of customers during an onboarding project.


• Collaborate with end users to identify needs and opportunities for improved data management and delivery


• Present complex technical information to non-technical audiences


• Support the development of technical, training, and business-related documentation


• Provide solution demonstrations to clients through the project implementation


• Train customers and partners


• Work with clients to identify and remediate issues and workflow risks early


• Prepare and provide client facing technical follow-up calls and documentation


• Assist and collaborate with teams on the creation of responses to customer Request for Information or Proposal (RFIs and RFPs), including creating and formatting the content, ensuring the quality of the response, and ensuring timely delivery of the response


• Manage projects internally as well as externally


• Provide reliable resolution of critical and high impact problems for customers

Qualifications

Must have:

• Bachelor's Degree in Business Management or a related field or equivalent working experience


• 8+ years of business, program management or customer service experience


• Understanding of system implementation practices


• Good decision making, analysis and problem-solving skills with ability to multi-task


• Good verbal and written communication skills


• Good interpersonal skills


• Strong experience working with business systems and customer organizations


• Strong experience presenting to customers face-to-face


• Excellent product knowledge

The posted range for this position is $65,000-$75,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a 7.5% bonus not reflected in the posted range.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.


• A career in the healthcare technology industry, with the ability to grow and realize your full potential.


• Competitive compensation.


• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.