Solution Architect – (Healthcare/Life Sciences or Financial Services)

Salesforce; Charlotte (NC); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Time off programs

Medical, dental, vision insurance

Parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking a seasoned Solution Architect to lead enterprise‑level projects, combining waterfall and agile methods. The role emphasizes Salesforce configuration, architecture design, and driving AI-enabled delivery across multiple work streams.

Strong communication, stakeholder management, and a willingness to travel up to 50% are essential. Ideal candidates will have 7+ years in standard life cycle projects for Solution Architect roles or 10+ years for Sr.

Qualifications

• 7+ years of enterprise-level project experience using both waterfall and agile methodologies; regulated industries (Solution Architect).
• 10+ years for Sr. Solution Architect with 3+ years in Regulated Industries.
• Extensive experience configuring and customizing Salesforce platform.
• Ability to drive agentic delivery with AI toolchains.
• Experience leading discovery, requirements, user stories, and detailed designs.
• Experience documenting business processes with process flow diagrams, UML, and sequence diagrams.
• Strong presentations and communication skills for varied stakeholders.
• Willingness to travel up to 50%.

Responsibilities

• Serve as a trusted advisor to the client.
• Guide customers and colleagues in deploying emerging technologies that drive business value.
• Guide agents to support delivery.
• Communicate complex concepts clearly across client levels.
• Identify and proactively manage risk areas; drive to resolution.
• Negotiate solutions with customers and third-party partners.
• Review project direction, artifacts, and keep programs on track.
• Drive program vision and advise on Salesforce platform strategies.

Skills

Salesforce platform configuration

AI toolchains

System architecture design

Requirements gathering

Wireframing & UML diagrams

Communication & presentations

Travel up to 50%

Education

Bachelor’s degree in Technology or related field

Tools

Salesforce

AI toolchains (Claude, Cursor, Elements Cloud)

Process flow diagram tools

UML

Job description

Responsibilities

• Serve as a trusted advisor to the client
• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Guiding agents to support delivery
• Work collaboratively with very strong communication skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization
• Identify and proactively manage risk areas and commit to seeing an issue through to completion
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third‑party partners
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Minimum Qualifications

• For Solution Architect: 7+ years of relevant experience in enterprise‑level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success, and 1+ years experience in Regulated Industries.
• For Sr. Solution Architect: 10+ years of relevant experience in enterprise‑level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success, and 3+ years experience in Regulated Industries.

Technical and Core Qualifications

• Extensive experience with configuration and customization on the Salesforce platform
• Ability to drive agentic delivery, with experience in AI toolchains (eg. Claude, Cursor, Elements Cloud, etc.)
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end‑states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
• Experience in documenting business processes and wire‑framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
• Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders
• Detail‑oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
• Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
• A great listener with the ability to communicate with people in diverse roles
• Resourceful and innovative thinker who can work through and solve problems
• Travel up to 50%

Preferred Qualifications

• Bachelor’s degree (or its foreign degree equivalent) in a Technology, Engineering (any field) or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered
• Proven results in delivering high value business outcomes utilizing an agile approach
• Proven results leading customer and/or partner success stories
• Relevant Salesforce certifications & accreditations
• Consulting experience is strongly recommended
• Veeva experience is strongly recommended (Life Sciences / Pharma) or Financial Service Cloud

Benefits

Time off programs; medical, dental, vision, mental health support; paid parental leave; life and disability insurance; 401(k); and an employee stock purchasing program. For more details, visit the Salesforce benefits portal.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.

EEO Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Posting Statement

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details.