Solution Architect for FaceUp (East Coast based)

FaceUp Technology Inc.; Charleston (SC); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote friendly setup

Unlimited PTO

Paid sick leave

401(k)

Health insurance

Online therapy

Job summary

FaceUp Technology Inc. seeks a Solution Architect based on the East Coast to support the Sales team with deep technical expertise.

You will partner with Account Executives to close deals, design live solutions, and drive onboarding and expansion, bridging Sales, Customer Experience, and R&D. This role focuses on pre-sales, technical evaluations, RFP responses, and acting as a liaison between customer-facing teams and R&D, with remote-friendly setup and opportunities to work across the US and

Qualifications

• 3–5+ years in a technical pre-sales or solutions architecture/engineering role in B2B SaaS.

Responsibilities

• Lead deep technical discovery and customize demos and solution briefings for technical and non-technical buyers.

Skills

Technical Pre-Sales

Solutions Architecture

B2B SaaS

REST APIs

POC Leadership

Demos

Communication

Education

Bachelor's degree

Tools

AI tools

Job description

About FaceUp:

FaceUp is a B2B SaaS Compliance and Ethics platform headquartered in Prague, with a US entity and customers primarily in the United States, the Middle East and Europe. Since 2017, we've been building trust and transparency in organizations worldwide - from schools tackling bullying to big companies and public institutions strengthening compliance and ethical culture. We serve compliance managers, HR leaders, and ethics & compliance teams who need a trusted reporting channel and a workflow to manage investigations. Today, our cloud-based B2B SaaS platform serves 3,500+ organizations across 70 countries.

We are hiring a Solution Architect based in the East Coast, to bring deep technical expertise to our Sales team, supporting larger and technically complex deals. You'll partner with our Account Executives and Account Managers, bringing the technical knowledge that helps close deals, deliver smooth onboardings, and drive expansion - bridging Sales, Customer Experience, and R&D.

A quick note, because the title means different things at different companies: this isn't a platform, cloud, or software engineering role.

The challenges that await you:

• Technical Pre-Sales & Discovery

  • Partner with AEs on complex, multi-stakeholder deal cycles

  • Lead deep technical discovery and deliver customized demos and solution briefings that tell FaceUp's differentiated story to both technical buyers (IT, security, tech management) and non-technical ones (Compliance, HR, management)

• Technical Evaluations & Live Solution Design

  • Scope and run technical evaluations (POCs) for large customers

  • Design workflows and technical setup, configure and prototype live solutions

  • Validate API and architecture fit (REST APIs, webhooks, SaaS integration patterns)

• RFPs & Technical Proposals

  • Respond to RFPs and RFIs, build and leverage AI tools to complete them efficiently

  • Own the technical solution proposal end-to-end, including security and technical aspects

  • Explain technical architecture in terms non-technical stakeholders understand

• Onboarding & Expansion

  • Onboard larger customers with a smooth handover to AMs

  • Build reusable activation assets (setup flows, integration templates, self-serve onboarding materials etc.) for scale

  • Support AMs on technical expansion opportunities

• Product Liaison & Technical Education

  • Act as the liaison between Customer Facing teams and R&D - channel customer requirements and feedback into R&D team

  • Educate internal stakeholders on the technical topics

We would like to see you apply if:

• You have 3-5+ years in a technical pre-sales, solutions architecture/engineering role in B2B SaaS.

• You know how to lead a deep technical discovery, uncover customers’ pain points, and qualify technical fit.

• You have experience owning the solution design - workflows, architecture, solution proposals..

• You have at least basic knowledge of API and integrations and can configure and prototype live solutions.

• Dealing with RFPs/RFIs is nothing new to you, you know how to answer, know when to be a diplomat and when to push back.

• You have run many technical evaluations (POCs) and demos, you know how to tailor your message and can credibly navigate different audiences (tech, non-tech, leadership, HR, Compliance etc.).

• You are able to simplify complex ideas and explain technical product capabilities in a way that communicates value to non-technical stakeholders.

• You have proven experience onboarding large customers at scale.

• You have a builders mindset, take ownership, and enjoy solving business challenges.

• Domain knowledge in whistleblowing, compliance, or a related regulated space is a big plus.

• Leveraging AI is your daily bread - use AI to meaningfully multiply my own output, evaluate where AI adds real value vs. noise and help your team adopt AI effectively.

Why you'll love it here:

• Genuinely meaningful product - A secure, user-friendly platform that helps to build compliant & ethical cultures, promotes transparency, and empowers employees to speak up safely.

• Real ownership, not a slice of it - make decisions that shape FaceUp’s growth from day one.

• Strong team culture - join motivated, values-driven colleagues who believe in what they’re building.

• Flexibility - remote friendly setup, unlimited PTO, paid sick leave.

• Learning and growth - We invest in your growth through training, conferences, and tools that help you level up.

• Perks & benefits - 401(k), Contribution to health insurance, Online therapy session via Hedepy, and the possibility to gift unlimited school accounts to anyone of your choice to fight bullying.

We are looking forward to hearing from you!