Solution Architect 1 - HCM

Frontline Education; Wayne, Naperville (PA, IL); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

401(k) with company match

Health coverage

Personal PTO

Tuition reimbursement

Job summary

Frontline Education is seeking a Solution Architect I to advocate for our HCM solution in education. You’ll partner with Sales, guide discovery conversations, and present tailored demonstrations to school districts across the United States.

You’ll translate district priorities into compelling value narratives, collaborate with Product Management, and travel to field events to support customers and partner organizations.

Qualifications

• Experience using Human Capital Management solutions in a school administration context.
• Experience supporting HCM SaaS solutions through sales, consulting, or technical roles.
• Experience supporting SaaS solutions in K–12 education through sales, consulting, or technical roles.

Responsibilities

• Design and deliver engaging software solution presentations tailored to each district.
• Lead discovery conversations to uncover business challenges and align solutions.
• Craft narratives highlighting value, outcomes, and long‑term partnership.
• Partner with Sales to position Frontline platform as a connected, strategic solution.
• Represent Frontline at conferences, workshops, and events as an advisor.
• Support RFIs and RFPs by translating needs into clear responses.
• Share field insights with Product Management to strengthen offerings.
• Continuously learn new tools and technologies to elevate customer experience.

Skills

HCM in education admin

HCM SaaS experience

SaaS in K-12 education

Software demonstrations

Discovery research

CRM workflows

Travel willingness

Job description

Description

Location

Remote, US

Hybrid to Wayne, PA or Naperville, IL a plus

How you’ll contribute to our mission

As a Solution Architect I, you will serve as a trusted advisor and product advocate for Frontline’s Human Capital Management (HCM) Solution. Partnering closely with our Sales team, you’ll help school districts envision how our technology can simplify complex processes, improve compliance, and ultimately create better outcomes for students.

You will guide prospective customers through thoughtful discovery conversations and compelling presentations that connect their real-world challenges to meaningful solutions. By blending preparation, storytelling, and technical fluency, you’ll help educators see what’s possible — and how Frontline can support their goals.

How you’ll drive success

• Design and deliver engaging, tailored software solution presentations that clearly reflect each district’s unique priorities.
• Lead discovery conversations that uncover business challenges and align solutions to measurable impact.
• Craft compelling narratives that highlight value, outcomes, and long‑term partnership.
• Partner with Sales to position the broader Frontline platform as a connected, strategic solution.
• Represent Frontline at conferences, workshops, and events as a knowledgeable and approachable ambassador.
• Support RFIs and RFPs by translating customer needs into clear, solution‑oriented responses.
• Share insights from the field with Product Management to continuously strengthen our offerings and presales resources.
• Continuously refine your approach by learning new tools, exploring emerging technologies, and applying innovative ways to elevate the customer experience.

What you bring to help us grow

• Experience in school administration using Human Capital Management solutions as an admin and user.
• Experience supporting HCM SaaS solutions through sales, consulting, or technical roles.
• Experience supporting SaaS solutions in K–12 education through sales, consulting, or technical roles.
• Confidence delivering software demonstrations and facilitating consultative conversations.
• Ability to research district priorities and translate findings into personalized, value-based messaging.
• Experience managing CRM workflows and contributing to structured proposal processes.
• Willingness to travel approximately 40% to support customer engagement and field events

What you’ll need to thrive

• A natural storyteller who can simplify complexity and make solutions relatable.
• Strong listening skills and the ability to respond thoughtfully in dynamic conversations.
• Comfort balancing multiple priorities in a fast-paced, collaborative environment.
• Resilience and adaptability when navigating evolving customer needs.
• A growth-oriented mindset — open to feedback, eager to improve, and curious about new technologies.
• A collaborative spirit that builds trust across teams and with customers.

Our Mission, Our People, Our Purpose

At Frontline Education, we’re reimagining what’s possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help educators save time, gain insights, and focus more on what matters most — their students.

As part of our team, you’ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference.

How We Support Growth, Balance, and Well-Being

• Personalized Time Off: Take time when it’s needed most — whether that’s a family vacation, a reset day, or simply time to rest and refocus.
• Paid Sick Time: Separate, dedicated sick leave to care for yourself or loved ones.
• Volunteer Time Off: Paid time to give back and support causes that matter to you.
• Ten Paid Holidays: Enjoy meaningful moments and traditions throughout the year.
• Our Philosophy: We believe time away from work helps you bring your best self to it.

Continuous Learning and Growth

• World-Class Learning Access: Explore thousands of on-demand courses through platforms like LinkedIn Learning.
• Leadership & Technical Skill Building: Develop new capabilities and chart your own professional path.
• AI Empowerment: Use OpenAI tools to build fluency with emerging technology and harness AI as a creative partner for innovation and problem-solving.
• Tuition Reimbursement: Invest in formal education to advance your skills and career.
• Ongoing Learning Culture: Participate in company-led webinars on AI, inclusion, and industry trends—designed to inspire curiosity and continuous improvement.

Health, Happiness, and Purpose

• Wellness Initiatives: Company-sponsored programs that support physical, mental, and emotional well-being.
• Employee Assistance Program (EAP): Confidential support for you and your family’s needs.
• Comprehensive Benefits: Health and financial benefits that support your happiness and future.
• A Culture That Cares: At Frontline Education, we want every team member to learn, grow, and thrive—personally, professionally, and purposefully.

Compensation & Benefits

The full base compensation range for this position is $90,000-100,000 + variable compensation.

Frontline offers a competitive compensation package that includes base salary and bonus eligibility aligned to performance. Additional benefits include 401(k) with company match, comprehensive health coverage, personalized PTO, and tuition reimbursement for eligible coursework.

Inclusion, Belonging & Equal Opportunity

Frontline Education is an equal opportunity/affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team.

Interview Process & Data Privacy

As part of our interview process, Frontline uses video conferencing tools that may include photo capture and automated transcription features. A screenshot or photo may be taken at the start of the interview for internal identification and record-keeping purposes only. Transcription tools may be used to support consistent note-taking and evaluation.

These materials are used solely by our recruiting and hiring teams, stored securely, and not shared outside of the hiring process. Candidates may opt out of transcription by notifying their recruiter in advance. Frontline processes candidate information in accordance with applicable data privacy laws and only for legitimate recruitment purposes.

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