Solution Analyst

Highmark Health; Pennsylvania; Hybrid; USD 68,000 - 106,000; Full time

Job summary

Highmark Health is seeking a versatile business analyst/consultant to support strategic initiatives across Living Health solution portfolios. The role involves problem solving, data analytics, documenting requirements, and developing operational plans to optimize solutions while considering economic factors.

You will work with leaders and peers to assess solutions, create recommendations, and ensure regulatory and risk controls are embedded in design.

Qualifications

• Minimum 3 years in a Business Consulting, Business Strategist, Business Analyst or Business Process Analyst role or related operational area.
• Healthcare industry experience is a plus.
• Strong ability to analyze, document, and communicate findings clearly.

Responsibilities

• Support definition, scoping, and prioritization of solution strategy and analysis within workstreams.
• Provide periodic reporting to leadership on assigned project activities.
• Lead workshops with stakeholders to document and design business models and process improvements.

Skills

Business analysis

Stakeholder management

Lean Six Sigma

Data-driven decision making

Communication skills

Education

Bachelor's degree

Job description

Company : Highmark Inc. Job Description :

JOB SUMMARY

This job is responsible for work across the assigned solution portfolios to support a broad scope of strategic activities. The incumbent supports different potential roles on a given project, to include elements of problem-solving, strategy development, data analytics, communication, solution inventory and assessment, and rationalization of the existing portfolio and design to optimize our Living Health solutions. The incumbent will ensure viability of solutions through business model design, defining associated business processes, and developing operational plans, while considering economic factors. Working closely with peers, leaders, and stakeholders, incumbents will assess solutions to isolate business, customer and clinician issues, design and execute analytical processes, develop technical content (requirements and user stories), support development of formal recommendations, and create documents to outline the design of systems that are critical to solution activation. Solution design activities supported by the incumbent include the business modeling, documentation, management and oversight of end-to-end workflow process analysis, assuring improved productivity and cost effectiveness, appropriate embedding of Key Performance Indicators, and controls for regulatory, risk, and compliance considerations.

ESSENTIAL RESPONSIBILITIES

Support definition, scoping, and prioritization of efforts for solution strategy and analysis within workstreams. Provide and support periodic reporting to leadership on assigned project activities. Establish and maintain strong working relationships across matrixed teams and stakeholder groups, continuing to promote and continually broaden the level of business knowledge and the impact of solutioning efforts. Lead planning sessions with solution portfolio leaders, and clinician and business stakeholders to understand, document and design improvements to business models, processes, and systems to help prioritize and drive solution development. Leverage a mix of frameworks and practices to deliver actionable insights and recommendations including: LEAN, Six Sigma, work simplification, organizational design, scenario planning, performance measurement, and process optimization. Participate and apply methods in Human-Centered Design, along with core business analysis frameworks, to help identify impacts to people, process, and technology solutions that are required to achieve solution objectives and support business case development. Identify root causes of problems and develop and make recommendations for solutions to mitigate root cause. Develop documentation, presentations, and communications that detail findings, articulate strategies, provide justification and make the case for solution approaches and priorities. Other duties as assigned or requested.

EDUCATION

Required Bachelor's Degree or relevant experience and/or education as determined by the company in lieu of bachelor’s degree Preferred None

EXPERIENCE

Required 3 years in a Business Consulting, Business Strategist, Business Analyst or Business Process Analyst role or experience in a related operational area (e.g. claims, billing, care delivery, customer service, etc.) Preferred 1 year in the Healthcare Industry

LICENSES or CERTIFICATIONS

Required None Preferred None

SKILLS

Strong facilitation skills Strong verbal and written communication skills Ability to use statistical assessment to quantify opportunities and to achieve process optimization Knowledge of the roles and deployment of change execution Knowledge of Business Process Modeling concepts and components and their respective application Strong understanding of Health Care specific domains Ability to observe and provide constructive performance feedback Knowledge and understanding of Lean Six Sigma Tools and Methodologies Ability to develop strategic and analytical documentation, presentations and communications Language (Other than English): None Travel Requirement: 0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Pay Range

Pay Range Minimum: $68,400.00 Pay Range Maximum: $105,900.00 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [e-mail] California Consumer Privacy Act Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network.