Solid Waste Addendum Only - Office Assistant II

Snohomish County, WA

Everett (WA)

On-site

USD 25,000 - 36,000

Full time

9 days ago

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Job summary

Snohomish County is seeking an Office Assistant II to support the Solid Waste Division. The role emphasizes customer service, data entry, and administrative tasks in a fast-paced environment.

The position starts in a training phase with full-time in-office work and may transition to a hybrid arrangement with remote options as needed. This role requires reliable communication and a commitment to providing excellent service to residents.

Qualifications

One year of office experience or equivalent training.
Proficient with Microsoft Office and data entry.
Strong communication, organization and customer-service skills.

Responsibilities

Serve as the primary call center operator answering questions and guiding residents.
Enter and manage data across County databases with accuracy.
Prepare correspondence, reports, and routine documents to support operations.

Skills

Call center

Data entry

Customer service

Organizational skills

Tools

Microsoft Office

Job description

Description

OPEN TO MEMBERS OF AFSCME 109 PUBLIC WORKS - SOLID WASTE ADDENDUM BARGAINING UNIT ONLY

Temporary employees hired through a competitive process may apply for bargaining unit positions. Are you highly motivated, positive, and eager to thrive in a fast-paced office environment where customer service is a top priority? The Solid Waste Administration Group has an exciting opening for an Office Assistant II! This role is essential to ensuring that everyone who contacts the Solid Waste Division has an outstanding experience, requiring someone organized, consistent, and proactive with strong communication skills.

Description

Key Responsibilities Of The Office Assistant II Include

Serving as the primary Call Center operator, answering questions, explaining services, policies, and schedules to assist residents.
Entering and managing a variety of data across County databases and technology systems with accuracy.
Performing essential administrative tasks, including preparing correspondence, reports, forms, and specialized documents to support our mission.

Success in this position calls for proficient computer skills, specifically with Microsoft Office applications, and a passion for helping residents by managing a high volume of inquiries with professionalism. If you’re looking to apply your skills in a dynamic, collaborative environment, this opportunity could be the perfect fit!

Selection Process

Please attach a resume and cover letter summarizing your qualifications, relevant work experience and interest in the Office Assistant II position. Include how your skills and experience would enable you to contribute to the Solid Waste Division.

Additionally, please respond to the supplemental essay questions in this job posting.

Work Schedule/ Teleworking Options

Monday - Friday 8:00 a.m. to 5:00 p.m. The work associated with this position will initially be full-time in the office during the training period. Then a possibility hybrid of remote work and in-office work options will be evaluated and implemented as needed and assigned. For employees who prefer to work in the office full-time, that option is also available.

Employees will be provided with a County issued laptop and remote work requires that the employees maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. Snohomish County has a robust collection of tools and resources to support working remotely. A Snohomish County Telework agreement is required for employees assigned to telework.

Employees must reside in Washington state and within a reasonable distance to their Snohomish County worksite to respond to workplace reporting requirements.

For information about this job opportunity and posting, please email: SPW-Recruitment.

Job Duties

BASIC FUNCTION

Statement Of Essential Duties

Assists the general public in person or on the phone by answering questions, taking complaints, explaining services, policies, procedures and schedules; locates information from county records and provides it to the public as requested.
Acts as a receptionist (as needed) with emphasis on directing the general public to the appropriate source of information or service.
Receives, processes and issues various forms, notices, orders; reviews items for accuracy, completeness, required stamps and signatures; forwards documents to other offices as necessary.
Enters data; sets up and maintains files and filing systems; retrieves information and purges files as needed.
Prepares correspondence, such as: notices, reports, letters, forms, and documents.
Performs duties of subordinate level employees; may act as a lead worker over subordinate level employees.

Statement Of Other Job Duties

May collect and balance fees; makes change; may prepare bank deposits and remittances.
May be required to make county deliveries to other county job sites.
Performs related duties as required.
For Public Works Road Maintenance only – may act as backup to the Courier and may be required to complete the mail run on a scheduled or unscheduled basis.

Minimum Qualifications

One (1) year of office experience; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities. Must pass job related tests.

Special Requirements

Valid Washington State driver's license may be required.

Knowledge And Abilities

Knowledge of:

standard office practices and procedures
the rules of grammar, spelling, punctuation and word usage
basic arithmetic

Ability To

assist the public in determining what their needs are
quickly learn the names, locations and functions of departmental activities
communicate effectively with people of all ages and from a variety of cultural, economic and ethnic backgrounds
type accurately
maintain records and prepare related forms, documents, correspondence and reports
learn and retain complex procedures, laws and regulations
clearly explain policies, procedures and schedules
work with minimum supervision
follow oral and written instructionsread, interpret and categorize data rapidly and accurately
operate standard office equipment
meet deadlines and cope with interruptions
make arithmetic calculations
maintain records and prepare required reports

SUPERVISION

Employees receive general supervision from a supervisor or an administrative superior as assigned.

WORKING CONDITIONS

The work is performed in the usual office environment. May be required to lift up to 50 pounds.

When performing as back-up to the Public Works Courier in Road Maintenance: This involves pick up and delivery work with extensive travel to locations throughout the county, where the employee may be exposed to hazards resulting from traffic and inclement weather. May be required to work flexible schedule to provide required services. Loading and unloading a vehicle and moving objects' weighing up to eighty (80) pounds is required. Moving between a county vehicle and mail sites is required.

Snohomish County is an Equal Employment Opportunity (EEO) employer.

Accommodations for individuals with disabilities are provided upon request.

EEO policy and ADA notice

Snohomish County offers a comprehensive benefits package to employees that receive a regular appointment who work at least 20 hours a week.

County Benefits

Visit www.snohomishcountywa.gov/Benefits to learn more about the following benefits.

Medical Insurance
Vision Insurance
Dental Insurance
Retirement
Basic Group Term Life Insurance/ Accidental Death and Dismemberment (AD&D) Insurance
Long Term Disability (LTD)
Commuting Benefits
Employee Assistance Program (EAP)
Partners for Health Employee Wellness Program
Leave & Holidays

Voluntary Benefits

Deferred Compensation 457(b)
Supplemental Group Term Life Insurance
Additional Accidental Death and Dismemberment Insurance (AD&D)
Flexible Spending Accounts (FSA)
Supplemental Individual Insurance Policies

Healthcare Premiums

Regular full-time employees: If you work 35 or more hours per week, you will pay these monthly premiums for medical insurance. The County pays the monthly premiums for vision, dental, and basic life insurance.
Regular part-time employees: If you work between 20 and 34 hours per week, you will pay pro-rated monthly premiums for medical, dental, vision, and basic life insurance. The County's contribution toward the premium for an employee in a regular part-time appointment will be pro-rated in an amount equal to the F.T.E. percentage the employee is assigned.

Note: Temporary employees, seasonal employees and paid interns may be eligible for medical insurance benefits.

Review the County's ACA Employer Shared Responsibility Guide to learn more.

This job posting is open to current regular or temporary Snohomish County AFSCME 109 Public Works-Solid Waste Addendum Bargaining Unit employees only.

Are you a current regular or temporary Snohomish County AFSCME 109 Public Works-Solid Waste Bargaining Unit employee? If no, you will be removed from the hiring process.

Following are a series of supplemental questions designed to assess your job-related experience and qualifications. Please note that as part of the screening process your responses will be reviewed in conjunction with your general online application. The employment history and education detailed in your general application must validate/support your responses to the supplemental questions. If your responses cannot be validated, you will not proceed to the next steps of the review/selection process.

Do you agree to answer each question truthfully and that your responses can be supported by your general application/work history and by your references?

Do you have one (1) year of office experience OR any equivalent combination of training and/or experience that provides the required knowledge and abilities?

Do you have a valid Washington State Driver's License or the ability to obtain one within thirty (30) days of hire?

Yes, I have a valid Washington State Driver's License
No, but I have the ability to obtain one within thirty (30) days of employment
No, I do not have the ability to obtain one

Summary

Please write a narrative summarizing your background and experience as it relates to this Office Assistant II position. Your summary should reflect your style of writing, creativity, and represent your ability to produce a written document. Specifically highlight your knowledge and experience with:

Records maintenance, including preparing forms, correspondence, reports, and other administrative documents.
Entering, organizing, and verifying data in databases or other computer systems.
Using Microsoft Office applications, particularly Excel and Word, to manage information and support daily operations.

Please write a narrative describing your experience responding to customer inquiries and managing competing priorities in a high-volume service environment. Provide a specific example demonstrating your ability to communicate information clearly, explain policies or procedures, and provide professional customer service while managing multiple tasks. Your summary should reflect your style of writing, creativity, and represent your ability to produce a written document.

Your resume, cover letter, and responses to the supplemental essay questions will be scored to determine whether you advance to the interview stage. You must score at least 70% to qualify for an interview. Interviews will be scheduled for the most qualified applicants.

Do you understand your scores will determine eligibility for an interview, and all experience MUST be documented in the work experience section on your application?

Please attach a resume and cover letter summarizing your qualifications, relevant work experience and interest in the Office Assistant II position, including how your skills and experience would enable you to contribute to the Solid Waste Division.

Do you understand if you do not attach a resume and cover letter you will be removed from the hiring process?