Solfina Bar & Terrace Restaurant Manager

BENCHMARK; Naples (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Solfina Bar & Terrace at Naples Grande Beach Resort, part of Pyramid Global Hospitality, seeks a Restaurant Manager to lead day-to-day dining operations and deliver exceptional guest experiences. You will supervise service teams, maintain high standards across dining, terrace, lounge, and bar environments, and align with culinary leadership for smooth service.

The role requires a minimum of 3 years in restaurant management within upscale settings, with a focus on hospitality excellence, sales

Qualifications

• Minimum 3 years of restaurant management experience.
• Experience in upscale restaurant, resort, lounge, or nightlife settings preferred.
• Strong leadership, communication, and guest service skills.

Responsibilities

• Lead daily front-of-house operations and supervise service teams.
• Engage with guests to build relationships and drive repeat visits.
• Resolve guest concerns promptly and professionally.
• Ensure consistency of service, food presentation, and beverage execution.
• Oversee dining room, terrace, lounge, and bar operations; manage openings, transitions, and closings.
• Monitor cleanliness, organization, health and safety standards; ensure alcohol service compliance.
• Coach and develop servers, bartenders, hosts, and support staff.
• Support beverage sales, promotions, and inventory controls.
• Assist with scheduling, payroll, and inventory processes; monitor daily sales.
• Utilize POS, reservation, labor, and service systems; monitor guest feedback for service recovery.

Skills

Leadership

Guest service

Cocktails & wine

Communication

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S.News&WorldReport, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: Currently undergoing the most significant transformation in its nearly four‑decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort‑wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination‑inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service. Naples Grande Beach Resort is Set among lush mangrove forests on Florida’s Paradise Coast; Naples Grande Beach Resort is a 474‑room retreat offering direct access to three miles of white sand beach. The iconic resort is currently undergoing a transformative, property‑wide revitalization that will debut in early 2027, ushering in a new era of modern coastal luxury. The comprehensive reimagination will refresh guest accommodations, dining venues, public spaces and select meetings and event offerings while honoring the timeless beauty and the natural surroundings of Naples. The resort features more than 88,000 square feet of indoor and outdoor meeting and event space, multiple dining outlets and a full‑service spa, making it a premier destination for leisure travelers, groups and special events. Whether you are just starting your career or looking to advance in the hospitality industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close‑knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide attractive benefits and comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles.

If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort.

What you will have an opportunity to do:

The Restaurant Manager is responsible for the day‑to‑day leadership and execution of service operations at Solfina Bar & Terrace. Reporting directly to the General Manager, this position leads daily front‑of‑house operations, supervises service teams, and ensures exceptional guest experiences across all dining, lounge, terrace, and bar environments. The Restaurant Manager serves as a highly visible leader responsible for maintaining service excellence, supporting revenue growth, developing team members, and creating memorable guest experiences.

Essential Responsibilities

Guest Experience & Service Leadership Lead daily service periods and ensure exceptional hospitality standards. Maintain active floor presence throughout meal periods and evening operations. Engage with guests to build relationships and encourage repeat visitation. Resolve guest concerns promptly and professionally. Ensure consistency of service, food presentation, and beverage execution.

Operations Management Oversee daily dining room, terrace, lounge, and bar operations. Execute opening, shift transition, and closing procedures. Monitor cleanliness, organization, and facility presentation. Ensure compliance with health, safety, sanitation, and alcohol service standards. Coordinate closely with culinary leadership to ensure smooth service execution.

Team Development Supervise servers, bartenders, hosts, and support staff. Conduct pre‑shift meetings and service lineups. Coach team members…

Beverage & Revenue Focus Support beverage sales initiatives and promotional programming. Encourage suggestive selling and guest engagement techniques. Assist with beverage inventory controls and operational audits. Support special events, entertainment activations, and seasonal promotions.

Financial & Administrative Responsibilities Support labor management and productivity goals. Monitor daily sales and operational performance. Ensure proper cash handling and POS compliance. Assist with scheduling, payroll review, and inventory processes. Support achievement of outlet financial goals.

Hilton Systems & Technology Utilize POS, reservation, labor management, and guest service systems effectively. Monitor guest feedback platforms and assist with service recovery efforts. Ensure operational reporting requirements are completed accurately.

What are we looking for?

Education & Experience

Minimum 3 years of restaurant management experience. Upscale restaurant, resort, lounge, or nightlife experience preferred. Strong understanding of food, beverage, and service operations.

Knowledge & Skills

Strong leadership and coaching abilities. Excellent communication and guest service skills. Knowledge of cocktails, wine, spirits, and upscale dining service. Ability to lead effectively in a high‑volume environment. Strong organizational and problem‑solving skills.

Success Factors

Delivers exceptional guest experiences. Maintains service excellence and operational standards. Drives beverage and food sales growth. Develops engaged and high‑performing teams. Supports achievement of outlet financial and guest satisfaction goals.

The Restaurant Manager is a hands‑on leader who creates energy, drives service excellence, and ensures Solfina Bar & Terrace consistently delivers a dynamic and memorable guest experience.

Compensation:

- Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S.News&WorldReport, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.