Solar Programs, Senior Project Manager – Consumer Protection (Compliance) - Remote - US

Energy Solutions; United States; Remote; USD 92,000 - 125,000; Full time

Benefits offered by this job

Generous retirement package

Medical, dental and vision insurance

Pre-tax contribution plans

Employee Stock Ownership Plan (ESOP)

Job summary

Energy Solutions is seeking a Solar Programs, Senior Project Manager - Consumer Protection (Compliance) to join the Distributed Energy Resources department. You will drive compliance in solar program requirements, draft disciplinary actions, and lead cross-department initiatives while maintaining strong client relationships.

The role emphasizes analytical risk management, staff training, and collaboration across teams in a predominantly remote workforce with optional office locations.

Qualifications

• Bachelor's degree required.
• 8+ years' experience in compliance, consumer protection, regulatory or QA roles.
• Strong written communication and editing skills; staff training ability.
• Attention to detail and professional client interaction.
• Analytical problem-solving with risk management focus.
• Proficient in Office365, SharePoint, OneNote; Salesforce experience preferred.

Responsibilities

• Investigate alleged program violations and draft mediations and disciplinary actions.
• Draft letters and ensure compliance with SOPs and client expectations.
• Train staff on new procedures and drive process improvements.
• Identify trends in consumer complaints and monitor corrective actions.
• Maintain client relationships and lead cross-department meetings.

Skills

Strong written communication

Staff training

Attention to detail

Client interaction

Analytical problem-solving

Risk management

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we've harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

We are currently seeking a Solar Programs, Senior Project Manager - Consumer Protection (Compliance) to join our Distributed Energy Resources (DERs) Department. As a member of the DERs Department, you will assist with driving customer participation in programs that incentivize the adoption of distributed and community solar. Solar energy is critical in driving our nation's progress toward a decarbonized grid, and you will play a material role in helping our team make this future a reality.

Daily responsibilities include but are not limited to:

• Investigating alleged violations of Illinois Shines program requirements Making recommendations for informal mediation, potential pre-disciplinary and disciplinary action for apparent and/or confirmed Program violations based upon Program requirements
• Timely drafting letters to entities alleged or confirmed to have violated Program requirements, consistent with standard operating procedures
• Editing letters and disciplinary-related correspondence by other team members to ensure compliance with internal standard operating procedures and client expectations
• In collaboration with the Senior Manager, ensuring the Consumer Protection team follows its internal processes for disciplinary action, and proactively identifying process improvements
• Identifying, drafting, and training team members on new procedures for disciplinary-related process improvements
• Identifying trends in consumer complaints and Program violations; recommending potential proactive measures to help promote Program compliance and reduce consumer protection violations; monitoring corrective actions and compliance plans for entities confirmed to have violated Program requirements
• Maintaining client relationships, serving as a trusted partner for our current and new clients
• Organizing and leading in-person meetings, conference calls, and collaboration sessions with client as well as program participants and customers
• Tracking deliverables, milestones, and following up with stakeholders and team members to ensure they are on task to complete action items
• Tracking key performance metrics and goals
• Participating in and leading cross-department meetings and discussion, prioritizing and delegating follow-up items, tracking and reporting progress
• Effectively prioritizing and managing additional ad-hoc requests and responsibilities in a fast-paced environment

Minimum qualifications:

• A bachelor's degree
• A minimum of 8 years' of relevant work experience in compliance, consumer protection, legal/paralegal, regulatory, auditing and/or quality control
• Strong written communication skills including editing/reviewing team members' work
• Ability to train staff on professional writing
• Exceptional attention to detail in written deliverables
• Ability to interact professionally with clients and to serve as the primary point of client contact
• Demonstrated outstanding analytical and problem-solving skills, including risk management and mitigation
• Extensive experience using Microsoft Office (Office365, SharePoint, OneNote)
• A one page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting)

Desired qualifications:

• Knowledge of solar policies, terminology, and programs
• Experience with Salesforce

The salary range for this role is $92,000–$125,000/annually with a target compensation of $92,000 - $106,250/annually based on experience and qualifications

Compensation is commensurate with experience and includes a generous retirement package.

Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

• generous retirement package
• medical, dental and vision insurance
• other pre-tax contribution plans
• Employee Stock Ownership Plan (ESOP)

AI Use

At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one's own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience skills can truly shine.

Equal Opportunity Employer

Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.

Office Locations and a Remote Workforce

Energy Solutions operates as a predominantly remote workforce with offices in six different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, and North Dakota.

Background Check Information

Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.

Reasonable Accommodations

Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email [e-mail].