Software Training Specialist

Corelation Inc; Oregon; Hybrid; USD 52,000 - 82,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

401(K) Match

Discretionary profit share

Discretionary annual bonus

Wellness Programs

Job summary

Corelation seeks an Education Services Trainer to train clients in KeyStone and contribute to the design of training programs. You will tailor delivery to each client, whether onsite or remote, and support the Education team in meeting its training initiatives.

You will stay current with KeyStone updates via Release Notes and guide users to documentation on Confluence. Occasional travel is required to support clients and onboarding activities within Corelation's CORE program.

Qualifications

• Design and deliver customized training based on products, services and interfaces used by each client, utilizing all training delivery methods.
• Instruct, support and coach students in developing their knowledge of KeyStone and inform credit union management of areas of development.
• Create and maintain client training schedules and upload related materials to client Confluence space.

Responsibilities

• Design and deliver customized training based on products, services and interfaces used by each client, utilizing all training delivery methods.
• Instruct clients to perform setup of training related items on the KeyStone database and monitor client progress.
• Travel as business needs dictate and develop strong client relationships; communicate feedback to management.
• Support monthly client Webex training and stay updated with Confluence documentation.

Skills

Training delivery

Client training support

Educational design

Credit unions experience

Software training

Education

High school diploma or GED

Tools

Confluence

Webex

Job description

DescriptionRecognized as a Top Workplace in San Diego, we live and work by our core values of integrity, collaboration, innovation, respect, and service. At Corelation, we invest in our people through competitive pay, outstanding benefits, and a culture that values growth and connection. Our offerings include a generous 401(k) retirement plan, an extensive paid time off policy, and a supportive, high-performing work environment. When you join the Corelation team, you're embarking on a journey of meaningful professional and personal development.

What We Are Looking For

Responsible for successfully training clients in using KeyStone. Contributes to the design of training programs and course materials necessary to educate, train, and assist clients and employees in using KeyStone. Assist other Education team members in meeting the training initiatives of the Department. This is the first level within the Education Services team.

Requirements

KeyStone System Knowledge & Delivery:

• Contribute to the design of new training programs and courses for Users with regards to KeyStone. Ensure delivery and learning environment is adapted to each clients' needs, whether onsite or remote. Contribute ideas to enhance the client's overall training experience.
• Develop and maintain an understanding of the KeyStone product. Keep abreast of all enhancements and changes by reading Release Notes promptly and in detail.
• Ensure current procedures and processes are being followed. Utilize and direct clients to the most recent documentation on Confluence.

Client Support:

• Design and deliver customized training based on products, services and interfaces used by each client, utilizing all training delivery methods. Instruct, support and coach students in developing their knowledge of KeyStone. Inform credit union management of areas of development for students.
• Create and maintain client training schedules. Upload training related materials to client Confluence space. Meet all training related project plan deadlines; if unable to, communicate to manager prior to deadline.
• Instruct clients to perform setup of training related items on the KeyStone database and monitor client progress.
• Travel as business needs dictate. Develop strong relationships with each client and communicate feedback or concerns to manager promptly.
• Support monthly client Webex training. Keep abreast of supporting documentation on Confluence, including internal Software Training Specialist procedures.

Other Duties:

• Deliver and participate in Corelation's Onboarding and Readiness Employee (CORE) Program until teachbacks are completed.
• Offer ideas to improve internal or client facing documentation.

Why You Are The Perfect Fit

• You have at least six months to two years of similar or related experience.
• You have at least a high school diploma/GED.
• You preferably have experience working in education, adult learning, training, and/or Credit Unions.
• You preferably have experience working at a similar software company.

Why We Are Your Perfect Fit

Benefits Include but not limited to:

• Medical, Dental, Vision, Life Insurance
• 401(K) Match
• Discretionary profit share
• Discretionary annual bonus
• Wellness Programs: Yoga and Massages
• Bi-Weekly engagements (coffee tastings, trivia, etc.… )
• Community Involvement
• Professional Development Growth Days
• Vacation Days
• Floating Holidays
• Sick Days
• Parental leave

What you can be a part of:

• Company Band
• Basketball
• Flag Football
• VolleyballPay Range:
• Range depends on geographic metro / zone, budget, and experience