Software Technician Installer Trainer

Steel Projects; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading software company in steel construction is hiring a Technician Installer Trainer. This role includes providing on-site training and technical setup for software solutions, assisting customers with support, and remote installations. Candidates should ideally possess an Associate’s degree, good communication skills, and be Spanish speakers. The position allows for travel up to 40% including opportunities for international travel. A fully remote option is available for the right candidate, along with competitive salary and benefits.

Benefits

Fixed salary + travel allowance

15 vacation days a year

8 Holidays

Health allowance (to be defined)

Qualifications

• Experience in training software solutions for technical support.
• Ability to travel up to 40% of the time.
• Basic understanding of tooling (drill, milling, etc.).

Responsibilities

• Providing on-site training and technical setup for the Steel Projects PLM software solution.
• Remote installation for upcoming on-site training.
• Assisting customers with support-related questions via email and phone.
• Generating post-installation paperwork.
• Gathering customer feedback.

Skills

Spanish speaking

Good written and verbal communication skills

Drive for problem solving

Understanding of mechanical processes

Basic understanding of Microsoft SQL

Use of Microsoft Office

Knowledge of CNC machining

Knowledge of the structural steel industry

Education

Associate’s degree or higher

Job description

To be successful in this role, you must have prior experience supporting external customers in a technical context.

Candidates must be legally authorized to work in the United States at the time of application.

Steel Projects has been developing software for the steel construction industry for 32 years, with the aim of improving business productivity.

As a member of the FICEP Group, the world's No. 1 manufacturer of machine tools for the steel construction industry, we are present alongside them in their worldwide distribution network.

For our US subsidiary, we are looking for a software specialist for the position of "Technician Installer Trainer"

Website : Steel fabrication software, steel construction PLM software

Corporate video : Steel Projects - Corporate video (English)

Join us video : Steel Projects (English): join us !

If you're already a user of our software solution, or if you're currently working in the steel construction industry, we'd like to hear from you!

This position entails traveling to Steel manufacturing facilities, primarily in the US, Canada, Mexico and South America to implement our software product. There is also the opportunity for international travel as Steel Projects is a worldwide company. When not traveling, you will be in a customer support role. Support will involve assisting customers with software issues, performing remote installations and training.

The Responsibilities in the role will include the following:

• Providing on-site training and technical setup for the Steel Projects PLM software solution.
• Remote installation for upcoming on‑site training.
• Assisting customers with support‑related questions via email and phone.
• Generating post‑installation paperwork.
• Gathering customer feedback.

The ideal candidate will possess the following:

• Spanish speaking
• Associate’s degree or higher. Industry experience will also be considered.
• Good written and verbal communication skills.
• Drive for problem solving.
• Ability to travel up to 40% of the time.
• Basic understanding of Microsoft SQL.
• Use of Microsoft Office.
• Understanding of mechanical processes.
• Basic understanding of tooling (drill, milling, etc.)
• A Passport and valid driver's license are required for the position.
• Knowledge of CNC machining.
• Knowledge of the structural steel industry.
• Depending on experience
• Fixed salary + travel allowance
• 15 vacation days a year.
• 8 Holidays.
• Health allowance (to be defined)

A Fully Remote option is available for the right candidate