Software Support Specialist

Tyler Technologies, Inc.; Troy (MI); On-site; USD 60,000 - 75,000; Full time

Job summary

Tyler Technologies, Inc. in Troy, MI is seeking a Software Support Specialist to support mission-critical software in a demanding technical environment.

You will investigate, diagnose, and solve complex problems as the primary liaison between product development and end users. Responsibilities include phone and email support for New World Public Safety software, extensive troubleshooting, ownership of incidents, replication of issues, and customer training on system operation and software

Qualifications

• Bachelor's degree in MIS, CIS or related technical field preferred.
• General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases.
• Readiness to learn new technologies quickly.
• Commitment to delivering an exceptional customer experience.
• Flexibility to work varied shifts to cover core hours and on-call rotations.
• SQL experience highly preferred.

Responsibilities

• Provide high-quality phone and email support of Tyler's New World Public Safety software applications.
• Perform extensive troubleshooting of key software and hardware components to closure.
• Take ownership of technical incidents and coordinate resolution with product development team when necessary.
• Replicate complex customer issues.
• Train customers in system operation and software functionality.

Skills

Microsoft Windows

SQL databases

Technical troubleshooting

Customer service

On-call rotation

Learning agility

Education

Bachelor's in MIS/CIS

Job description

Software Support Specialist

In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems.

Responsibilities

• Provide high-quality phone and email support of Tyler's New World Public Safety software applications
• Perform extensive troubleshooting of key software and hardware components to closure
• Take ownership of technical incidents and coordinate resolution with product development team when necessary
• Replication of complex customer issues
• Train customers in system operation and software functionality

Qualifications

• Bachelor's Degree in MIS, CIS or other related Technical field preferred
• General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
• Readiness to learn new technologies at lightning speed
• Commitment to providing an exceptional experience to our customers
• Flexibility to work various shifts to cover our core hours: Monday - Friday 8AM - 9PM as well as an on-call rotation
• SQL Experience highly preferred

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

Location

Troy, Michigan

Travel

0-5%

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades .

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people .

Get to Know Our Tyler Family

At Tyler, team membersare valued and encouraged to innovate, while having fun along the way. Join usand see why we love working here.

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

While committed to serving the public sector, we're also dedicated to investing in our people. Be a part of our passionate community where you can grow.

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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.