Software Support Specialist

Azalea Health; Atlanta (GA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Full medical, dental, vision, and life

Life AD&D and LTD covered

PTO

Competitive pay & advancement

Job summary

Azalea Health is seeking a Software Support Specialist to assist clients with our software applications and act as a liaison between clients and Azalea staff to ensure smooth operations.

You will provide timely software support, document interactions, and collaborate with product teams to resolve issues while staying current on product offerings. Opportunities to upsell and demonstrate products may arise.

Qualifications

• High School Diploma or equivalent required. Bachelor's degree in Business, Communications, Operations or related field preferred.
• Strong customer service and client relations acumen.
• Prior experience in Healthcare or Healthcare IT preferred.
• Excellent verbal and written communication skills.
• Excellent computer skills with strong proficiency in web-based and SaaS applications.
• Flexibility and adaptability; must be able to pivot to meet objectives of physicians, practice administrators, and other executives.

Responsibilities

• Provide continuous software support solutions to Azalea Health customers in a timely manner.
• Interact with customers through multiple platforms including face-to-face, web meetings, support tickets, email and phone.
• Maintain clear, concise documentation of all support matters.
• Document and record all client interactions in the designated client management systems.
• Manage the help content and support ticketing system.
• Assist in testing and implementing software upgrades and communicate with Software Development.
• Maintain current knowledge of Azalea's software products and services.
• Collaborate with product teams and departments to resolve software issues.
• Upsell current clients and occasionally conduct product demonstrations to potential clients.

Skills

Customer service

Client relations

Healthcare IT

Communication skills

Web-based SaaS

Adaptability

Education

High School Diploma or equivalent

Bachelor's degree in Business/Communications/Operations

Job description

IN SUMMARY...

The Software Support Specialist supports Azalea's clients on our various software applications and serves as a liaison between our clients and the various departments of Azalea's staff to facilitate a smooth working relationship.

WHAT YOU WILL DO...

• Provide continuous software support solutions to Azalea Health customers in a timely manner
• Interact with customers through multiple platforms Including: face-to-face interactions, web meetings, support ticket updates, and email/phone communications
• Maintain clear, concise documentation of all support matters
• Effectively document and record all aspects of client interactions in the designated client management systems to promote transparency and understanding of software issues
• Manage the help content and support ticketing system
• Assist in testing and implementing software upgrades, as well as any associated communication with the Software Development department
• Maintain current, relevant knowledge of Azalea's software products and services
• Partner with product teams, departments, and functional units to resolve software application issues
• Upsell current clients and occasionally conduct product demonstrations to potential clients

BACKGROUND AND SKILLS YOU WILL BRING...

• High School Diploma or equivalent required. Bachelor's degree in Business, Communications, Operations or related field preferred
• Strong customer service and client relations acumen
• Prior experience in Healthcare or Healthcare IT preferred
• Excellent verbal and written communication skills
• Excellent computer skills with strong proficiency in web-based and SaaS applications
• Flexibility and adaptability; must be able to seamlessly pivot to meet objectives of physicians, practice administrators, and other executives

SUCCESS LOOKS LIKE...

• Being aggressive and taking initiative; we trust you to move the needle forward
• Doing the job; outcomes are just as important as strategy
• Being adaptable and amenable to meet the changes of a dynamic and evolving industry
• Demonstrating humility; partnership and collaboration is who we are and how we operate
• Tapping into your innovative side; conventional is not always correct

HOW WE INVEST IN YOU...

• Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
  • Generous employer sponsored subsidy towards employee's medical insurance premiums
  • Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
• Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
• Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities

Azalea Health's EEO Statement

Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.