Software Support Engineer

Kion Group AG; Michigan; On-site; USD 66,000 - 100,000; Full time

Job summary

Dematic is seeking a Software Support Engineer to deliver technical support for software solutions, diagnose issues, and maximize product value. You will work with customers, software teams, and stakeholders in a fast-paced environment.

The role requires strong troubleshooting, excellent communication, and the ability to manage multiple priorities. Travel ~5% and on-call duties are part of the job, with a base pay range posted between $66,400 and $99,600 per year.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering or related field.
• Proven experience in software support or similar role.
• Strong problem solving and attention to detail.
• Excellent written and verbal communication.
• Experience with Oracle and MS SQL databases, Windows operating systems.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software issues.
• Collaborate with development teams to resolve complex issues.
• Document and track customer problems.
• Create support documentation and knowledge base articles.
• Conduct training sessions for customers on software usage.
• Travel approximately 5% to customer locations in the United States.
• Participate in an on-call rotation during non-business hours.

Skills

Technical support

Troubleshooting

Customer communication

Oracle

MS SQL

Windows OS

Java / C / C# / Python

Education

Bachelor's Degree in CS/Software Engineering or related field

Tools

Oracle

MS SQL

Windows OS

Job description

Dematic is seeking a customer-focused and technically skilled Software Support Engineer to join our team. In this role, you will provide technical support for software solutions, helping customers resolve issues, optimize system performance, and maximize the value of our products. You will work closely with customers, software development teams, and internal stakeholders to diagnose and resolve technical issues while maintaining a high level of customer satisfaction.

This position requires strong troubleshooting skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment.

Det tilbyder vi: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: Logistics and Supply Chain Careers at Dematic

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $ 66,400.00 to $ 99,600.00 annually at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Om dig:

What you Will Do in This Role:

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software issues
• Collaborate with the development team to resolve complex issues
• Document and track customer issues and problems.
• Assist in the creation of support documentation and knowledge base articles.
• Conduct training sessions for customers on software usage.
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

What We Are Looking For:

• Bachelor's Degree (Computer Science, Software Engineering, or related field)
• Proven experience in software support or a similar role
• Strong problem solving skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Experience with Oracle / MS SQL databases
• Experience with Windows operating systems

Preferred Skills:

• Material handling experience
• Experience with Java, C, C#, or Python
• Customer Service experience

KION-mærker holder verden kørende – globalt, regionalt og lokalt. KION er en førende virksomhed inden for Supply Chain Solutions. Med over 42.000 medarbejdere i mere end 100 lande muliggør vi intelligente, bæredygtige og pålidelige forsyningskæder over hele verden – uanset om varer opbevares, flyttes eller leveres. Vores internationale mærker, Linde Material Handling, STILL, og Baoli samt vores regionale mærker, Fenwick og OM, står for enestående teknologisk innovation, intelligent automatisering og service excellence inden for gaffeltruck og lagerudstyr.

Dematic supplerer denne ekspertise med topmoderne automatiseringsteknologi og AI-understøttede softwareløsninger, der optimerer intralogistik på tværs af lager, produktion og distribution.

Uanset om det er lokalt eller globalt – vi tilbyder spændende karrieremuligheder i et innovativt miljø præget af vores kerneværdier: Integrity, Collaboration, Courage og Excellence. Sammen skaber vi magien bag forsyningskæder.

Bliv en del af vores team – Push it forward.