Software Support Engineer

GLG; Austin (CO); On-site; USD 80,500 - 96,500; Full time

Benefits offered by this job

Medical, dental, vision coverage

Flexible PTO + 10 holidays

401(k) with employer match

Tuition reimbursement

Parental leave & adoption/surrogacy

Wellbeing support

Location-based perks

Job summary

GLG is seeking a Software Support Engineer to support GLG’s technology platforms that connect clients with subject‑matter experts. You will work with engineers, product managers and users to troubleshoot and improve the reliability and performance of our systems.

In this role you will ensure continuous operation of critical systems, triage issues with Engineering and Helpdesk, and communicate resolutions clearly to technical and non‑technical stakeholders.

Qualifications

• Degree in computer science or related field, or equivalent technical proficiency.
• Experience with JavaScript, TypeScript, Python, and SQL.
• Experience with AI toolsets such as Claude, Copilot, Opencode and others.
• Strong problem-solving and collaborative attitude.

Responsibilities

• Ensure the continuous operation and reliability of GLG’s critical systems.
• Interface with Engineering and Helpdesk to triage and resolve system issues.
• Diagnose and resolve issues when identified.
• Communicate resolutions to stakeholders and explain technical solutions to non‑technical people.

Skills

JavaScript

TypeScript

Python

SQL

Education

CS degree or equivalent

Tools

Claude

Copilot

Opencode

Job description

We are looking for a Software Support Engineer to support GLG’s technology platforms that connect clients with subject‑matter experts. As part of the Product Engineering team you will work closely with engineers, product managers and users to troubleshoot and improve the reliability and performance of our systems.

Responsibilities

• Ensure the continuous operation and reliability of GLG’s critical systems.
• Interface with Engineering and Helpdesk to triage and resolve system issues.
• Diagnose and resolve issues when identified.
• Communicate resolutions to stakeholders and explain technical solutions to non‑technical people.

Qualifications

• Degree in computer science or related engineering field, or equivalent technical proficiency.
• Growth mindset and eagerness to learn new languages and technologies used across GLG including JavaScript, TypeScript, Python, and SQL.
• Experience with AI toolsets such as Claude, Copilot, Opencode and others.
• Strong problem‑solving skills and a collaborative attitude.
• Ability to investigate and diagnose system problems.
• Effective communication across audiences with varying technical skill levels.

Benefits

• Comprehensive medical, dental and vision coverage effective on your first day of employment.
• Flexible paid time off with no pre‑determined limits on vacation and 10 company holidays.
• 401(k) and Roth 401(k) plans with employer match (subject to limits and vesting).
• Tuition reimbursement for eligible courses including language skills.
• Paid parental leave, and reimbursement for adoption and surrogacy.
• Free wellbeing support through Calm, Maven, EAP and long‑term therapy & counselling assistance via Pathways.
• Other perks and benefits based on final job location.

Compensation

GLG is committed to fair and equitable compensation practices. The anticipated hiring base salary range for this role is $80,500—$96,500 USD. Certain roles may also be eligible for incentive compensation.

Equal Opportunity Statement

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.