Software QA Specialist

Marsh; Chattanooga (TN); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Marsh is seeking a Specialist - IT Quality Assurance based in Louisville, KY (hybrid). This experienced individual contributor will focus on functional, automation, data testing, and AI-assisted testing across enterprise apps, APIs and data pipelines.

You'll design and execute test strategies with development, product, and data teams, embed GenAI capabilities into test tooling, and drive quality improvements across squads, while reporting metrics to Pod leads.

Qualifications

• Experience testing software across multiple languages, technologies, and platforms.
• Hands-on experience using generative AI to test and validate AI/ML models, including automation for AI-powered applications.
• Experience collecting, processing, and evaluating data quality, and preparing test data for AI frameworks and pipelines.
• Experience working in Agile-at-scale, Lean, and continuous delivery environments, including CI, TDD, and Infrastructure as Code, with ability to design automation frameworks.
• Strong communication and leadership skills, with the ability to work effectively with technical and non-technical stakeholders across cross-functional teams.

Responsibilities

• Own and implement the Pod-wide test automation strategy (CI/CD, automation pyramid/shift-left) across squads for functional and non-functional testing.
• Lead testing of AI/GenAI business applications and embed GenAI capabilities into test tooling and utilities.
• Define and continuously improve quality practices, standards, and methods so squads deliver high-value outcomes.
• Collaborate with Pod and squad leads, Product Owners, and operations to align quality objectives with plans and KPIs.
• Drive process improvement and innovation to increase quality, velocity, and tooling enhancements.
• Provide timely QA reporting and dashboards enabling data-driven course corrections.

Skills

Test automation

AI/GenAI testing

Data testing

Agile-at-scale

Leadership communication

Tools

CI/CD tooling

Job description

We are seeking a talented individual to join our team at Marsh. This role will be based in Louisville, KY, though candidates in the Eastern U.S. will also be considered. This is a hybrid role that has a requirement of working at least three days a week in the office. We are seeking a Specialist - IT Quality Assurance to join our IT Quality Assurance team. This role will be an experienced individual contributor focused on functional, automation, data testing, and modern AI-assisted testing practices to ensure product and data quality across enterprise applications, APIs and data pipelines. The Specialist will work closely with development, product, and data teams to design and execute test strategies that validate both application behavior and data integrity.

We will count on you to:

• Own and implement the Pod-wide test automation strategy (CI/CD, automation pyramid/shift-left, frameworks and tooling) and ensure consistent adoption across all squads for functional and non‑functional testing (performance, security, compatibility, accessibility).
• Lead testing of AI/GenAI business applications and embed GenAI capabilities into test tooling and utilities (AI-driven insights, optimization, code refactoring, comparisons, migrations).
• Define, federate, and continuously improve built‑in quality practices, standards, and methods (RCA, stage containment, code quality) so squads deliver consistent, high‑value outcomes aligned to Pod and global approaches.
• Collaborate with Pod and squad leads, Product Owners, and operations to align quality objectives with PI/resourcing plans, skills profiles, supplier training needs, and global KPIs.
• Drive process improvement and innovation to increase quality, velocity, and efficiency (closer alignment to business acceptance, automation enhancements, tooling upgrades).
• Provide timely, actionable QA reporting and dashboards (test coverage, defect trends, leakage, metrics) enabling Pod leads and stakeholders to monitor quality and make data‑driven course corrections.

What you need to have:

• Experience testing software across multiple languages, technologies, and platforms.
• Hands‑on experience using generative AI to test and validate AI/ML models, including automation for AI‑powered applications.
• Experience collecting, processing, and evaluating data quality, as well as preparing test data for AI frameworks and pipelines.
• Experience working in Agile‑at‑scale, Lean, and continuous delivery environments, including CI, TDD, and Infrastructure as Code, with the ability to design and implement automation frameworks.
• Strong communication and leadership skills, with the ability to work effectively with technical and non‑technical stakeholders across cross‑functional teams.

What makes you stand out:

• Strong understanding of Test Engineering and Quality Assurance best practices, tools, and policies.
• Experience with automation tools, test framework setup, and testing environments; knowledge of CI/CD and DevOps practices.
• Experience with Salesforce or Informatica testing, with Scrum Lead or similar experience.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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