Software QA/Senior Test Analyst (Hybrid)

CareFirst, Inc.; Baltimore (MD); Hybrid; USD 80,000 - 159,000; Full time

Job summary

CareFirst BlueCross BlueShield is seeking an experienced software tester to develop and execute test plans for the PDMES System and Salesforce Platform. You will ensure changes meet business and quality standards, perform functional, integration, regression and end-to-end testing, and collaborate with Product Owners, BA, developers, and technical teams to resolve defects.

This role supports a hybrid work model in the greater Baltimore/Washington area, with a mix of home and CareFirst site work

Qualifications

• Bachelor's Degree in Information Technology, Engineering or Computer Science OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
• 5 years Experience in software development and/or testing.
• Experience with Salesforce and provider applications testing and data testing.
• Familiarity with defect tracking tools and SDLC processes.

Responsibilities

• Analyze business and technical requirements to develop test strategies, plans, and data; execute functional, integration, regression, end-to-end, and UAT testing.
• Document and communicate test results, defects, and quality metrics; investigate, reproduce, and resolve issues with cross-functional teams.
• Mentor testers, support project testing efforts, and collaborate with associates, contractors, and third-party resources.

Skills

SDLC knowledge

Test requirements & protocols

Communication skills

Problem solving

Wireless networks

Programming skills

Databases

MS Office

Attention to detail

Education

Bachelor's Degree in IT / Engineering / CS

Additional 4 years relevant work experience in lieu of degree

Job description

Resp & Qualifications

PURPOSE:
Responsible for developing, modifying, and executing software test plans, test scenarios and test data for PDMES System and Salesforce Platform changes.Ensures software and system changes meet business and quality standards by performing functional, integration, regression and end-to-end testing across provider data and downstream systems. Identifies, documents and tracks software defects, partners with Product Owners, Business Analysts, developers, and technical teams to resolve issues, and validates production fixes.Supports release activities, monitors production jobs and interfaces to identify processing failures, performs root cause analysis, and verifies successful resolution.Develops a strong understanding of healthcare provider business processes, data integrations, and system workflows while mentoring junior testers and promoting quality assurance best practices.

We are looking for an experienced professional in the greater Baltimore/Washington metropolitan area who is willing and able to work in a hybrid model. The incumbent will be expected to work a portion of their week from home and a portion of their week at a CareFirst location based on business needs and work activities/deliverables that week.

ESSENTIAL FUNCTIONS

• Analyze business and technical requirements, user stories, specifications, and change requests to develop comprehensive test strategies, test plans, test cases, and test data.Execute functional, integration, regression, end-to-end, and user acceptance testing for Salesforce and Provider applications.Research, troubleshoot, and document application defects and collaborate with Product Owners, Business Analysts, Developers, and technical teams to resolve issues.
• Document, analyze, and communicate test results, defects, and quality metrics using established defect tracking tools.Partner with Product Owners, Business Analysts, developers, and technical teams to investigate, reproduce, and resolve software defects.Perform retesting and regression testing to validate defect resolution and support application releases.Maintain testing documentation, test evidence, and traceability to ensure compliance with quality standards and SDLC processes.
• Guide and mentor team of testers in support of the projects and day-to-day to testing effort. This is also includes supporting and working with associates, contractors and third-party resources.

SUPERVISORY RESPONSIBILITY

Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.

QUALIFICATIONS

Education Level

Bachelor's Degree in Information Technology, Engineering or Computer Science OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience

5 years Experience in software development and/or testing.

Knowledge, Skills and Abilities (KSAs)

• Knowledge and understanding of software development life cycle (SDLC).
• Knowledge of software test requirements and protocols.
• Excellent communication skills both written and verbal.
• Ability to recognize, analyze, and solve a variety of problems.
• Knowledge of wireless communications and network systems.
• Advanced programming skills on a programming language.
• Working experience with databases.
• Knowledge of Microsoft Office products or equivalent.
• Attention to detail.

Salary Range: $80,280 - $159,445

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship.