Software QA Engineer

Cricut, Inc.; Salt Lake City, Northern (UT, KY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

PTO

Tuition reimbursement

Lifestyle stipend

Employee discounts

Job summary

Cricut, Inc. seeks a Software QA Engineer to ensure high-quality experiences across Web, Mobile, Desktop, API, Hardware, and AI-powered products.

You will validate software functionality, system integrations, and generative AI features to deliver exceptional customer experiences. The role requires collaboration with Product, Engineering, Design, Data Science, and Program teams to identify risks early, validate customer workflows, and ensure quality releases across platforms.

Qualifications

• 3–5 years of Software QA experience.
• Experience testing web, mobile, desktop, and API apps.
• Experience with Agile software development processes.

Responsibilities

• Design, develop, and maintain test plans and cases.
• Validate features, APIs, and end-to-end workflows.
• Perform functional, regression, exploratory, integration testing.
• Analyze logs and API traffic to troubleshoot issues.
• Participate in sprint planning and release readiness.

Skills

Test planning

API testing

Web/mobile/desktop testing

SDLC understanding

Agile

Communication

Education

Bachelor's degree in Engineering/CS

Tools

Test automation frameworks

Telemetry & analytics

AI testing tools

Job description

Cricut® empowers people to make and personalize almost anything—from custom cards and apparel to everyday items and home décor. Our smart cutting machines, design apps, and materials make creativity easy and accessibleforeveryone. We believe everyone is born creative, and our mission is to put the power of handmade into the hands of all. With a passionate community of Makers around the world, Cricut helps turn inspiration into real, tangible creations—one project at a time.

Let’s make.

Job Description

Cricut is seeking a highly motivated and experienced Software QA Engineer to help deliver high-quality experiences across Web, Mobile, Desktop, API, Hardware, and AI-powered products. This role is responsible for validating software functionality, system integrations, connected device experiences, and generative AI features to ensure exceptional customer experiences.

You will collaborate closely with Product, Engineering, Design, Data Science, and Program teams to identify risks early, validate customer workflows, and ensure high-quality releases across multiple platforms.

The ideal candidate combines strong technical testing skills, excellent communication, customer empathy, and a passion for quality throughout the product lifecycle.

Qualifications

Core QA Responsibilities

• Design, develop, execute, and maintain comprehensive test plans and test cases.
• Validate user stories, features, APIs, integrations, and end-to-end workflows.
• Perform functional, regression, exploratory, integration, and system testing.
• Analyze application logs, API traffic, and backend systems to troubleshoot issues.
• Participate in sprint planning, grooming, reviews, and release readiness activities.
• Identify, document, prioritize, and verify defects through resolution.
• Represent QA concerns and quality risks in cross-functional meetings.
• Provide actionable customer-centric feedback to improve product experiences.

Connected Device & Hardware Testing

• Validate software interactions with connected devices and hardware products.
• Test onboarding, connectivity, firmware updates, ownership management, and user workflows.
• Verify system behavior across various network and environmental conditions.
• Participate in qualification efforts for new consumer electronics products.

Knockout Criteria

• 3-5 years of Software QA experience
• Bachelor's degree in Engineering, Computer Science, or equivalent experience.
• Must be living in or willing to relocate to Salt Lake City, Utah.
• Strong understanding of software testing fundamentals and SDLC.

Required Qualifications

• Experience testing web, mobile, desktop, and API-based applications.
• Strong expertise in test planning, test case development, and execution.
• Experience validating REST APIs and web services.
• Strong understanding of QA methodologies, testing strategies, and best practices.
• Experience participating in Agile software development processes.
• Strong written and verbal communication skills.
• Ability to work effectively in a fast-paced and rapidly changing environment.

AI-Specific Qualifications

• Experience testing AI, machine learning, recommendation, search, or generative AI features.
• Understanding of prompt engineering concepts and AI validation techniques.
• Experience evaluating AI-generated output quality and consistency.
• Familiarity with testing conversational interfaces, copilots, or AI-assisted workflows.
• Ability to identify AI quality risks including hallucinations, bias, reliability, and safety issues.
• Experience using data-driven approaches to measure AI product quality.

Preferred Qualifications

• Experience testing software integrated with hardware devices.
• Background in testing and qualifying consumer electronics products.
• Experience with cloud-based services and microservice architectures.
• Experience with test automation frameworks.
• Experience working with telemetry, analytics, and monitoring tools.
• Experience with large-scale end-to-end system testing.

Additional Information

At Cricut, we take care of our people. Enjoy competitive Medical, Dental, and Vision coverage, a 401(k) match, generous PTO, tuition reimbursement, and a yearly lifestyle stipend to support your wellness and passions. You’ll also receive exclusive employee discounts—and best of all, you’ll be surrounded by some of the most talented, creative, and curious minds out there.

A Quick Note Before You Apply…

Cricut is in an exciting chapter of transformation. We’re evolving fast—refining our strategy, growing our teams, and raising the bar across everything we do. This is an incredible opportunity for the right kind of person—but it’s not for everyone.

We’re looking for A-players—people who thrive in dynamic environments, turn challenges into momentum, and consistently deliver their best work. If that sounds like you, read on.

Here’s what makes someone a great fit for this role (and for this moment at Cricut):

• You move with urgency. You don’t wait for perfect clarity to act—you start, learn, and adjust.
• You set high standards. You take ownership, deliver quality, and hold yourself accountable.
• You stay focused when things move fast. You prioritize what matters most and tune out the noise.
• You collaborate like a pro. You elevate others, communicate clearly, and bring a low-ego, high-output energy.
• You embrace AI as part of your toolkit. From idea exploration to data analysis and creative problem-solving, you leverage AI to accelerate innovation and amplify impact—because technology and creativity go hand-in-hand here.

One More Thing (It’s a Big One)

This role is in-office at least 4-5 days per week. We believe real collaboration, innovation, and culture are built face-to-face. If you’re energized by working alongside smart, kind, creative people—and love those hallway conversations that spark the next great idea—you’ll feel right at home.

If you’re looking for a fully remote role, this may not be the right fit. But if you’re excited by challenge, purpose, and building something better—let’s make something amazing together.

Relocation Statement:

This position is eligible for relocation assistance.

Cricut® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on successfully completing a Criminal Background Check upon hire. Cricut participates in E-Verify.