Software Operations Process Improvement Lead

Nuro; Mountain View (WY); On-site; USD 99,000 - 149,300; Full time

Job summary

Nuro is seeking an embedded 12-month role within the Software Operations team to improve QC procedures, rubrics, and the taxonomy that guides labeling and defect classification.

You will learn the internal workflow, translate observations into concrete recommendations, and ensure calibration with offshore teams. Strong documentation and cross-team communication are essential for success.

Qualifications

• 4+ years in project management, operations, process design, or QA in a software or tech environment.
• Track record of improving procedures, rubrics, or classification frameworks.
• Strong written communication and ability to turn observations into clear recommendations.
• Comfort with Notion, Confluence, Airtable, Jira or similar tools.

Responsibilities

• Turn vague or inconsistent QC procedures into clear, executable guidelines.
• Close gaps where rubrics do not fit real-world cases, ensuring traceability of changes.
• Audit and refine taxonomy to reflect actual workflow and reduce drift.
• Coordinate with offshore QC team to align procedures and calibration sessions.
• Own documentation to be clear, current, and durable across teams.

Skills

Project management

Operations

Process design

Quality assurance

Pattern recognition

Written communication

Tools

Notion

Confluence

Airtable

Jira

Job description

Nuro is seeking an embedded 12-month role within the Software Operations team to improve QC procedures, rubrics, and the taxonomy that guides labeling and defect classification.

You will learn the internal workflow, translate observations into concrete recommendations, and ensure calibration with offshore teams. Strong documentation and cross-team communication are essential for success.