Software Implementation Consultant - US Remote

Talantir; United States; Remote; USD 70,000 - 75,000; Full time

Benefits offered by this job

Remote first work environment

Health, Dental, Vision, Life Insurance

401K with match

Job summary

PerfectServe is seeking a Client Success professional to join our Lightning Bolt provider scheduling team in the US. You will onboard and train clients remotely and onsite, analyze their scheduling needs, and configure the software to streamline workflows.

You will troubleshoot configuration issues, advise on corrective steps, and build strong client relationships to maximize value. This role collaborates with project managers, account executives, and customer success managers to deliver

Qualifications

• 1+ years of software implementation experience.
• Experience onboarding and training clients remotely or onsite.
• Ability to diagnose configuration issues and advise corrective steps.

Responsibilities

• Develop product expertise and understand client workflows.
• Onboard and train new clients, analyze scheduling requirements, configure software.
• Provide continued support for configuration issues and troubleshooting.
• Build trusted relationships and maximize client value of Lightning Bolt.
• Collaborate with PMs, AEs, CSMs to meet client needs.

Skills

Client onboarding

Relationship building

Troubleshooting

SQL knowledge

Communication

Tools

SQL

Job description

What is PerfectServe?

PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration.We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!

PerfectServe's mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.

By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.

Why PerfectServe needs YOU!

We are looking to add more consultative muscle to our Lightning Bolt provider scheduling team to ensure we're able to identify customer pain points and apply our technology to alleviate those issues. We need top talent to deliver world class onboarding, support and relationship management experiences.

What You'll Do:

• Develop and maintain product expertise and a deep understanding of our clients and their workflows
• Onboard and train new clients through remote and onsite delivery; analyzing their scheduling requirements and configuring the software to streamline their workflows
• Use your analytical and troubleshooting skills to provide continued support for clients regarding potential issues with configuration and advise on corrective steps
• Build trusting relationships, drive high levels of end-user satisfaction and ensure the client is maximizing the value of their Lightning Bolt investment, e.g., executive sponsors, department/service line directors and key strategic practices
• Identify, develop, and share best practices that enable clients to achieve their business goals and objectives
• Serve as the voice of the client and an advocate for end users within the Lightning Bolt organization
• Collaborate with Project Managers, Account Executives, Customer Success Managers, and others within the organization to deliver the best possible solutions to meet client needs

Candidates must be located within the US and willing to participate in a 24/7 on-call rotation.

What You Bring to the Team:

• Ability to quickly learn the Lightning Bolt product and apply your knowledge with our clients
• Troubleshooting, analytical, and problem solving skills
• Demonstrated, strong interpersonal skills and the ability to establish and maintain relationships
• Ability to quickly think through novel challenges, juggle multiple tasks in high-pressure situations, and drive process change
• Strong work ethic
• 1+ years experience in a software implementation role
• Bonus: experience with SQL or other relational databases

Why Join PerfectServe?

At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You'll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.

Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.

We offer a salary range of $70,000-75,000 per year, with compensation tailored to your background, strengths, and potential to grow within the team.

The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate's experience, skills, and the specific team or product area they support.

We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.

Benefits:

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe's cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.