Software Engineering SMTS / LMTS - AI Core (REMOTE)

Salesforce, Inc.; San Francisco (CA); Remote; USD 173,000 - 286,000; Full time

Job summary

Salesforce, Inc. is seeking an Engineer for the AI Core team to turn ambiguous AI problems into durable, high‑quality systems. You’ll own retrieval, embedding, and agent infrastructure powering how AI agents access knowledge and ship production agents safely.

You will lead end‑to‑end initiatives around faithful answering, hybrid search, and content lifecycles, collaborating with product, design, and leadership to define what to build and how to measure impact.

Qualifications

• Proven experience shipping production AI or backend systems in a high-ownership environment.
• Expertise building retrieval systems using RAG and hybrid search, with chunking and indexing.
• Experience building developer tooling for production agents and orchestration.
• Ownership mindset and ability to lead platform initiatives from design through adoption.

Responsibilities

• Lead retrieval initiatives end to end: design, build, operate retrieval systems with RAG and hybrid search.
• Develop tooling for production agents: frameworks, multi-agent orchestration, prompts, tools, tracing, evaluation.
• Own answer quality: diagnose weak or inconsistent answers and raise the bar for retrieval quality.
• Design content and data models for ingestion, segmentation, labeling, and retrieval with freshness and dedupe rules.
• Ensure safe ship practices: offline evals, online monitoring, and controlled rollout of prompts and models.
• Set performance targets for retrieval, indexing, and agent orchestration across the platform.

Skills

Production AI

Backend systems

Retrieval systems

RAG

Hybrid search

Developer tooling

Agent orchestration

Ruby on Rails

Python

JavaScript

Go

PostgreSQL

LLM lifecycle

Code review

Tools

pgvector

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Engineering at Qualified

Engineering at Qualified is a high-ownership, high-velocity environment where engineers ship customer-facing product to real enterprises at scale. We're building at the frontier of AI + product: developing agentic software and

embedding AI directly into our platform, using modern toolchains and processes that help engineers move faster while staying focused on high-impact problem solving.

Following our acquisition by Salesforce, we continue to operate with the pace and ownership of a startup, backed by the distribution, resources, and long-term runway of a global enterprise. Engineers have true end-to-end ownership from idea to production: scoping, implementation, testing, deployment, monitoring, and iterative improvement based on real customer feedback.

You’ll work alongside a high-talent-density team that cares deeply about craft, performance, reliability, and user experience, and that raises the bar through collaboration, code review, and strong engineering principles. You’ll make architecture decisions, solve meaningful system design challenges, and see your work land quickly with customers, without layers of approvals slowing you down.

The Role

As an Engineer on the AI Core team, you’ll operate as a technical leader who turns ambiguous, high-stakes AI problems into durable, high-quality systems, while raising the technical bar for the broader team. AI Core builds the retrieval systems and agent infrastructure that power how our AI agents find, trust, and use knowledge, and the developer tooling that lets engineers across the company ship production agents quickly and safely.

You’ll lead significant initiatives end to end: faithful answering over a customer’s own knowledge, retrieval that combines RAG and hybrid search, content lifecycle controls such as freshness, deduplication and source precedence, transcript processing, and the frameworks, registries, and evaluation tooling that make building a production agent a paved path. You’ll partner closely with product, design, and engineering leadership to decide what we build, how we build it, and how we measure whether answers actually got better.

What You’ll Do

• Lead retrieval initiatives end to end: Design, build, and operate retrievalsystems using RAG and hybrid search (lexical plus vector, reranking, filtering) so agents answer from the right content with the right amount of context. Own delivery from scope and design through launch, monitoring, and iteration.
• Build developer tooling for production agents: Drive technical design for the frameworks and platform pieces our engineers use to build agents, including multi-agent orchestration, shared primitives for prompts, tools, tracing, and evaluation.
• Own answer quality: Diagnose why answers are thin, wrong, or inconsistent by separating retrieval problems from generation problems (prompt, token budget, model choice). Set a quality bar we can test against, and lead the work to reach it.
• Design content and data models: Define how content from documents, knowledge bases, and call transcripts is ingested, segmented, labeled, and retrieved, including the primitives behind freshness, dedupe, source precedence, and internal versus external visibility.
• Make AI changes safe to ship: Build evaluation, observability, and rollout practices (offline evals, online monitoring, regression detection) so we can change prompts, models, and retrieval with confidence. Evaluate multiple solution paths and know when to trust, redirect, or override model and agent output.
• Set performance and scaling benchmarks across the platform we own:
• Define and track targets for retrieval and indexing, LLM provider usage, and agent orchestration.
• Own operational health: Ensure the reliability and performance of the systems your team owns. Participate in on-call, lead incident resolution for your area, and communicate clearly with the team and stakeholders during incidents.
• Use agentic development to raise leverage: Use coding agents by default for implementation, testing, refactoring, and documentation while holding a high validation bar. Create reusable workflows, patterns, and tooling that raise the effectiveness of your team beyond your own output.
• Partner across functions: Work with product, design, and engineering leadership to shape roadmap, tradeoffs, and requirements, and to translate strategy into concrete execution plans.
• Raise team effectiveness: Mentor engineers, give high-quality code review and technical guidance, and improve standards, tooling, and processes.

Who You Are

• Proven experience shipping production AI or backend systems in a highownership environment, with a recent focus on LLM-powered applications.
• Expertise building retrieval systems using RAG and hybrid search, including chunking and indexing strategy, embeddings, vector and lexical search,
• reranking, and measuring retrieval quality.
• Expertise building developer tooling that lets developers build production agents, which can include frameworks for multi-agent orchestration, an agent and tool registry, and shared infrastructure for tracing and evaluation.
• Experience owning platform initiatives from design through adoption,
• across systems such as retrieval and indexing, LLM provider integrations, and agent orchestration, including driving adoption and evolving the platform as usage grows.
• Demonstrated technical leadership: you lead significant projects, designsolutions for non-trivial problems by weighing tradeoffs, and influencearchitecture and execution beyond your immediate workstream.
• Strong track record delivering complex projects with multiple stakeholders, dependencies, or phases.
• Strong backend engineering fundamentals and proficiency in languages such as Ruby on Rails, Python, JavaScript, or Go, with SQL and RDBMS experience (PostgreSQL preferred).
• Hands-on experience with the AI application lifecycle: experiment setup,dataset curation, offline evaluation, error analysis, deployment, and online evaluation.
• Comfortable operating in ambiguity and driving clarity: you can frameproblems, propose solutions, and align others.
• Strong communicator across functions, able to explain technical ideas to both technical and non-technical audiences and to translate complex concepts into business impact.
• Ownership mindset and bias for action. You raise the bar for the team through mentoring, code review, and your own work.
• Curious and continuously learning, with an agent-forward approach to how you build software.

Nice to Have

• Experience with pgvector or other vector indexes, and with queryperformance at scale.
• Experience with content ingestion from third-party systems (document stores, knowledge bases, CRM knowledge objects) and the lifecycle problems that follow: sync state, dedupe, source conflict.
• Experience processing conversation or call transcripts, including handling PII and consent constraints.
• Experience designing evaluation suites that score qualities such asthoroughness and faithfulness, not only correctness.
• Experience with voice or real-time conversational agents.
• Experience with enterprise SaaS (especially B2B marketing or sales tech) or Salesforce/CRM integrations.
• Startup experience and rapid shipping.

Why Join Qualified

• Foundational impact: Shape how our AI agents retrieve, reason, and answer, and the tooling every engineer here uses to build them.
• Lead real initiatives: Own significant projects end to end, with scope and influence that grow as you deliver. You’ll own the platform as it scales, from retrieval to model providers to agent orchestration, and set the performance and reliability bar that grows with the company.
• AI as a core product surface: Turn new AI capabilities into dependable experiences that customers trust, with strong engineering around evaluation, observability, and iteration.
• High bar, low bureaucracy: Work with a team that values craft and decisive execution, where strong ideas win and shipping is the default.
• Room to grow: Take on larger technical and product scope over time: leading projects, influencing architecture, and leveling up quickly.
• If you're excited to build retrieval systems and agent infrastructure at theintersection of AI and enterprise software, we'd love to hear from you.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.