Software Engineering PMTS, Slack Distributed Data Service

Relha LLC; San Francisco, Northern (CA, KY); Hybrid; USD 197,000 - 345,000; Full time

Job summary

Salesforce's Slack Distributed Data Service team is seeking a Software Engineer to design, build, and maintain edge caching services that handle a large portion of Slack's API traffic.

You will work with Go, Docker, Kubernetes, AWS, and FEDRAMP/NIST controls in a high-scale, highly available environment, including on-call responsibilities.

Qualifications

• A bachelor's degree in Computer Science, Engineering or a related field.
• 6+ years of professional experience building large-scale systems.
• Experience managing production infrastructure with reliability and uptime.
• Experience with reliable distributed systems and trade-offs.
• Experience with unit tests, code review, design documentation, debugging.

Responsibilities

• Design, build, ship and maintain the Edge caching services that serve Slack API traffic.
• Collaborate with peers to triage bugs and fix production issues across the stack.
• Write code to automate maintenance and reduce manual intervention.
• Review code and participate in on-call rotation and incident response.
• Contribute to technical design proposals and architectures.

Skills

Go programming

Distributed systems

On-call rotation

Problem solving

Education

Bachelor's degree in Computer Science or related field

Tools

Docker

Kubernetes

AWS

Go

Job description

Software Engineering PMTS, Slack Distributed Data Service

Job Category

Software Engineering

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Opportunity:

We operate at tremendous scale with systems that process millions of events per second. Our team maintains and builds performant services that that include:

Edge Caches

International Data Residency

Image Uploads, Downloads, and Proxying

We’ve done our job correctly when none of our users think about us, much like a vital utility. We don’t typically ship new user-facing features, but rather ensure our systems are exceptionally performant, highly available, reliable, and scalable. In other words, we make Slack work seamlessly. Slack's backend services are written in Go and Java, and Slack's API is built on PHP/Hack.

The Distributed Data Services Team

We are a small team building critical services that enable Slack to scale for our largest customers. Our edge caches power the most latency critical queries for our largest entities today. Our other services power Slack’s Enterprise Key Management and Data Residency features.

We power core Slack functionality such as shared channels, our privacy-preserving image proxy, and many other key day-to-day parts of our customer’s experience. We have a strong commitment to quality and understand that simplicity and reliability are the foundations of our work.

We are actively building the future of edge services at Slack, so we can support a growing number of globally distributed customers with their compliance requirements with minimal latency.

What you will be doing:

Design, build, ship and maintain the Edge caching services that serves ~35% of all of Slack's API traffic and is critical to Slack’s core functionality.

Collaborate with peers in Engineering to triage bugs and fix sophisticated production issues across the stack related to our services.

Write code to automate maintenance and reduce the need for manual intervention

Review code and get your code reviewed, mentor and be mentored by other engineers

Design and build solutions to improve the reliability and resilience of our services

Write, review, or provide feedback on a technical design proposal

Have an operational responsibility in addition to being a software developer. You will participate in the team's on-call rotation, assist with triaging and addressing production issues, and respond to incidents.

What you should have:

A bachelor's degree in Computer Science, Engineering or a related field/ equivalent training, fellowship, or work experience.

Experience building large-scale systems professionally for 6+ years and can point to things you’ve worked on.

Experience managing critical production infrastructure, maintaining reliability and uptime, and having a customer first view of operational safety.

Experience with reliable, safe distributed systems and an understanding of engineering and product trade-offs, and how to make a case for either.

Experience with working on complex issues where the analysis requires an in-depth knowledge of the company and existing architecture.

Experience with writing unit tests, code review, design documentation, debugging, and troubleshooting. You've been developing and operating web applications professionally and can talk at length to things you and your teams have built

A curious, inquisitive, and determined mindset to fix things when they break.

US Citizen or Green Card holder

Experience with the Go programming language

Experience with AWS

Experience building and releasing software using Docker containers

Experience with Kubernetes

Experience working within highly regulated environments where an understanding of FEDRAMP/NIST frameworks were essential

Distributed Data Services is a diverse and inclusive team that is building the future of Slack’s infrastructure. We are happy to learn what you need to know; we encourage and support each other’s growth and it’s not expected that you would have expertise across all of these areas from the beginning.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.