Software Engineering MTS

Salesforce; San Francisco (CA); On-site; USD 117,000 - 177,000; Full time

Job summary

Salesforce is seeking a backend software engineer to join the GUS team in San Francisco. You will design, build, and operate backend services powering agile tooling, integrations, and AI-assisted developer workflows that boost productivity across the engineering organization.

You will own features end to end—from design to deployment and production support—and collaborate with product managers, designers, and engineers to deliver reliable, scalable solutions that keep Salesforce fast and secure.

Qualifications

• BS or MS in Computer Science or equivalent practical experience.
• 3–5 years of professional software engineering experience building and operating production services at scale.
• Strong proficiency in a modern backend language (Java, Apex, or equivalent) and experience with large, complex codebases.
• Experience designing and consuming APIs and building integrations between systems.
• Solid grounding in data modeling, relational databases, and distributed-systems fundamentals.
• Demonstrated ability to own features end to end and deliver high-quality code in a fast-paced, agile environment.
• Strong analytical, troubleshooting, and communication skills.

Responsibilities

• Design, build, and operate backend services powering GUS agile tooling — work items, planning, sprints, and reporting.
• Build and maintain platform integrations connecting GUS with other Salesforce systems, APIs, and data pipelines.
• Develop AI-assisted developer tooling — agents, automation, and intelligent workflows — that improve how engineers interact with GUS.
• Own features end to end: design, implementation, testing, deployment, and production operation.
• Write high-quality, well-tested, maintainable code and raise the quality bar through code review.
• Partner with product managers, designers, and engineers across teams to translate requirements into reliable, scalable solutions.
• Diagnose and resolve production issues, root-cause them, and drive action plans that prevent recurrence.
• Mentor engineers, share knowledge, and contribute to the team's technical direction and standards.

Skills

Java

Apex

APIs

Data modeling

Distributed systems

Troubleshooting

Communication

Education

BS/MS in Computer Science

Tools

Docker

Kubernetes

CI/CD

Splunk

Grafana

Salesforce Platform

Job description

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About The Team

GUS is Salesforce's internal grand-unified system for agile work tracking — the platform thousands of Salesforce engineers use every day to plan, build, and ship. Built on the Core Platform, GUS combines agile tooling, planning, and reporting into a single system of record for engineering execution. Our team owns the backend services, platform integrations, and increasingly the AI-assisted developer tooling that make GUS fast, reliable, and intelligent.

As a member of the GUS engineering team, you will design and build backend services for our agile tooling, integrate GUS with the broader Salesforce ecosystem, and help pioneer AI-assisted developer workflows that raise the productivity of every engineer at the company. At Salesforce, we strive every day to earn customer trust by making our platform always fast, always secure (see trust.salesforce.com).

Responsibilities

• Design, build, and operate backend services powering GUS agile tooling — work items, planning, sprints, and reporting.
• Build and maintain platform integrations connecting GUS with other Salesforce systems, APIs, and data pipelines.
• Develop AI-assisted developer tooling — agents, automation, and intelligent workflows — that improve how engineers interact with GUS.
• Own features end to end: design, implementation, testing, deployment, and production operation.
• Write high-quality, well-tested, maintainable code and raise the quality bar through code review.
• Partner with product managers, designers, and engineers across teams to translate requirements into reliable, scalable solutions.
• Diagnose and resolve production issues, root-cause them, and drive action plans that prevent recurrence.
• Mentor engineers, share knowledge, and contribute to the team's technical direction and standards.

Required Qualifications

• BS or MS in Computer Science or equivalent practical experience.

3–5 years of professional software engineering experience building and operating production services at scale.

• Strong proficiency in a modern backend language (Java, Apex, or equivalent) and experience with large, complex codebases.
• Experience designing and consuming APIs and building integrations between systems.
• Solid grounding in data modeling, relational databases, and distributed-systems fundamentals.
• Demonstrated ability to own features end to end and deliver high-quality code in a fast-paced, agile environment.
• Strong analytical, troubleshooting, and communication skills.

Desired Skills

• Experience with AI-assisted development tooling — LLM-backed agents, coding assistants, or automation — and a point of view on applying them to real engineering workflows.
• Experience building on or extending the Salesforce Platform (Apex, LWC, platform APIs).
• Familiarity with agile tooling and engineering-productivity systems.
• Experience with cloud-native technologies (Docker, Kubernetes) and CI/CD pipelines.
• Experience with observability and performance tooling (Splunk, Grafana, or equivalent).
• Ability to influence across teams and consult on design and architecture beyond your immediate scope.
• A track record of mentoring peers and elevating team practices.

Level Expectations (MTS / Grade 6) – An MTS is a fully independent engineer who:

• Delivers well-scoped features and components with minimal guidance.
• Makes sound design decisions within their area and understands the trade-offs.
• Collaborates effectively across their team and with adjacent teams.
• Takes ownership of quality, testing, and the operational health of what they build.
• Actively grows their technical breadth and contributes to the team beyond their own tasks.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce uses artificial intelligence (AI) tools to help recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,200 - $176,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $141,200 - $194,299 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.