Software Engineering Manager (Hands-On)

TTEC Digital; Austin (TX); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

Tax-advantaged health accounts

Financial and income protection

Paid time off + wellness time

Job summary

TTEC Digital, based in Austin, Texas, is seeking a hands-on Software Engineering Manager to lead a small team of engineers and offshore partners. You will own system architecture for real-time, cloud-native integrations and guide AI-driven development with modern tooling.

You will stay technically hands-on through design reviews, proofs of concept, and coding as needed, while ensuring high-quality releases and customer deployments in a fast-paced, SaaS environment.

Qualifications

• 8+ years of software engineering experience including 3+ years in engineering management while remaining hands-on.
• Proven experience designing and building complex distributed systems (event-driven, low-latency, cloud-native, real-time integrations).
• Hands-on experience with JavaScript, TypeScript, and Node.js.
• Daily use of AI-assisted development tools (e.g., GitHub Copilot, Cursor) and helping a team adopt them.

Responsibilities

• Lead, mentor, and develop a small team of engineers and technical leads; provide direction to offshore teams.
• Design and own architecture of distributed, real-time systems, including integrations, APIs, scalability, reliability, and security.
• Run design and code reviews; maintain high engineering standards for quality, testing, and maintainability.
• Drive AI-driven software development using AI tools with clear quality and security guardrails.
• Stay hands-on: build proofs of concept, troubleshoot production issues, and write code when needed.
• Own delivery of product releases and customer deployments across cross-functional teams.
• Evaluate AI and contact center technologies and integration approaches across CCaaS and AI platforms.

Skills

JavaScript

TypeScript

Node.js

AI tools

Cloud platforms

Kubernetes

CI/CD

Agile delivery

offshore teams

code reviews

Tools

GitHub Copilot

Cursor

Claude Code

Vertex AI / AWS / Azure

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital's Product Development organization builds AI-powered customer experience and contact center products for enterprise brands, including platforms that connect leading contact center systems with AI providers. We're looking for a hands-on Software Engineering Manager to lead engineering across these products.

This is a player-coach role. You'll lead a small team of engineers and technical leads, give technical direction to offshore engineering teams through a dotted-line relationship, and own the design of the systems your team builds. You'll stay close to the code through design and code reviews, proofs of concept, and troubleshooting, and you'll be accountable for high-quality releases and customer deployments.

We're looking for an AI-native engineering leader. That means someone who uses AI tools every day to move faster, understands the AI technologies we build on, and helps the team adopt AI-driven development practices. The role offers room for continued leadership growth.

What You'll Be Doing

• Lead, mentor, and develop a small team of engineers and technical leads, and give technical direction to offshore teams through a dotted-line relationship.
• Design and own the architecture of complex, distributed, real-time systems, including integrations, APIs, scalability, reliability, and security.
• Run design and code reviews and keep engineering standards high for quality, testing, and maintainability.
• Drive AI-driven software development across the team, using AI coding assistants and agents for design, coding, testing, code review, and defect resolution, with clear quality and security guardrails.
• Stay hands-on: build proofs of concept, troubleshoot production and implementation issues, and write code when needed.
• Own delivery of product releases and customer deployments, working with Product Management, Architecture, QA, DevOps, and Professional Services.
• Evaluate AI and contact center technologies and integration approaches across CCaaS and AI platforms.

What You'll Bring to the Role

• 8+ years of software engineering experience, including 3+ years of engineering management while staying hands‑on.
• Proven experience designing and building complex distributed systems, such as event‑driven, low‑latency, cloud‑native, and real‑time integrations.
• Hands‑on JavaScript, TypeScript, and Node.js experience, recent enough to review code and build proofs of concept.
• Daily, practical use of AI‑assisted development tools such as GitHub Copilot, Cursor, Claude Code, or similar, and experience helping a team adopt them.
• Working knowledge of AI technologies such as LLMs, RAG, agents, and prompt and evaluation practices.
• Experience with cloud platforms (Google Cloud preferred; AWS or Azure also considered) and Kubernetes.
• Strong practices in code review, CI/CD, and Agile delivery, with a track record of shipping on committed timelines.

Preferred Qualifications

• Experience with Google AI technologies (Vertex AI, Gemini, CCAI) or with AWS Bedrock, Azure AI, OpenAI, or Anthropic.
• Experience with contact center platforms such as Genesys Cloud, Amazon Connect, NICE CXone, or Cisco.
• Experience leading distributed or offshore engineering teams.
• Experience in SaaS product organizations or startup‑style environments.

$125,000 - $150,000 a year

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

• Medical, dental, vision
• tax‑advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.